Customer Service General Manager
Resume:
REGINA RAY
adzla6@r.postjobfree.com
Oklahoma City, Oklahoma 73008
PROFILE
Highly motivated and organized general manager with proven record of heading consistently highly productive teams. Streamlined work processes to increase efficiency and eliminate waste. Motivated team members to optimize performance. Strong client communication skills. Solution-oriented approach combined with ability to identify, prioritize, and achieve goals. In search of a managerial position with the opportunity to use skills and knowledge to contribute to the success of a reputable company.
EXPERIENCE
June 2018 -Present
General Manager, Burger King
Oklahoma City, Ok
Lead and motivate a team of employees to ensure the highest level of customer service is provided
Ensure that all company policies, procedures, standards, specifications, guidelines, and training programs are followed
Monitor daily operations to ensure compliance with health and safety regulations, as well as quality control standards
Develop strategies to increase sales and profitability while controlling costs
Manage inventory levels and order supplies as needed
Maintain accurate records of employee performance and attendance
Handle customer complaints in a professional manner
Train new staff members on proper food handling techniques, customer service skills, and other job-related tasks
Create weekly schedules for staff members based on projected business needs
Monitor cash flow and banking activities, ensuring accuracy and security
Analyze financial data to identify areas of improvement and develop action plans accordingly
Participate in local marketing initiatives to promote the restaurant’s brand
January 2013-June 2018
Assistant Manager, Burger King
Altus, Ok
Assist the restaurant manager in overseeing daily operations, including customer service, food preparation, and staff management
Ensure that all employees adhere to company policies and procedures
Monitor employee performance and provide feedback and coaching as needed
Assist with scheduling and payroll processing
Maintain a clean and safe work environment for both customers and employees
Handle customer complaints and inquiries in a professional manner
Train new employees on proper safety protocols and operational procedures
Oversee inventory levels and order supplies when necessary
Monitor cash flow and ensure accuracy of financial transactions
Develop marketing strategies to increase sales and profitability
Analyze sales data and develop action plans to improve performance
Participate in local community events to promote the brand
Restocking Supplies
EDUCATION
Strayer University, Washington, DC
Associate of Arts- Business Management
August 2017 to May-2020
KEY SKILLS AND CHARACTERISTICS
·Critical Thinking
·Handling Pressure
·Leadership
·Problem Solving
·Organizational Skills
·Web and Graphic Design
·Active Listener
·Conflict Resolution
·Microsoft Office Suite
·Communication
·Adobe Illustrator
·CRM Software
CERTIFICATION AND LICENSES
·SERV Safe May 2013 to Present
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