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Customer Service Social Media

Location:
Los Angeles, CA
Posted:
September 11, 2023

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Resume:

KIERSTIN

ALEXANDER

ENTREPRENEUR

310-***-****

adzl9w@r.postjobfree.com

Los Angeles, CA 90018

CONTACT

Accomplished administrative

professional offers expertise in

calendar management, travel

arrangements, document

preparation, and event coordination.

Leverages strong organizational,

multitasking, and problem-solving

skills to successfully manage

multiple projects with tight

deadlines. Highly proficient in MS

Office Suite, G Suite, and CRM tools

with proven track record of

delivering high-quality results.

CAREER OBJECTIVE

Executive Administrative Assistant

MOXIE, Los Angeles, CA

Social Media Content Creator

The Beauty Company, Hollywood, CA

Business Owner

NAILD LA, Culver City, CA

EXPERIENCE

March 2021 - Present

Filed and compiled corporate documents, records, and reports to streamline office flow.

• Monitored and maintained executive files and records.

• Compiled and analyzed data for executive decision-making.

• Managed and organized confidential information to maintain privacy.

• Proofread and edited executive documents and communications. Prepared travel arrangements and coordinated logistics for

• executives traveling internationally.

Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability.

January 2020 - Present

Identified target audiences by analyzing characteristics, behavior and media habits.

• Edited and proofread social media content prior to publication.

• Researched industry-related topics to create content.

• Produced and managed digital content to increase traffic to website. Managed social media accounts by implementing strategies and

• tactics to grow followers.

Generated stories reflecting current trends and news to pull audience into website.

Created and distributed marketing copy to advertise company and products.

• Collaborated with other writers on specific projects. Documented completed freelance work and generated client invoices.

February 2014 - November 2018

Set and implemented strategic goals and initiatives to align company with mission, values, and vision.

Defined strategic plans and kept business on track to meet

• objectives.

Loan Officer

Millennium Financial, Torrance, CA

Managed the daily operations related to customer service, inventory management, and marketing.

Identified problems, made decisions, and interpreted results based

• on quantitative techniques.

• Drafted a business plan that outlined company goals and objectives.

• Kept operating expenses low with good business controls. Established and maintained business relationships with local

• suppliers to boost business.

Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

Negotiated contracts and agreements with business partners, vendors, and customers.

Ensured compliance with all applicable laws, regulations, and policies

• across the organization.

May 2013 - January 2016

Prepared and guided clients through contracts, escrow paperwork, and deeds.

Processed loan applications, reviewed credit reports, and made loan decisions.

Assessed and evaluated customer needs to offer appropriate loan

• products.

Analyzed credit report and financial scenarios, determining appropriate loan products for customers.

Understood and interpreted complex loan documents and regulations.

Developed strong relationships with lenders and brokers to secure

• the best loan options.

Submitted loan applications to underwriter for verification and recommendations.

Partnered with realtors and centers of influence at marketing events to gain new prospects for mortgage and retail bank.

Answered customer inquiries involving rates, products and loan

• application status to provide quality customer service. Worked with clients to identify financial goals and to find ways of reaching those goals.

Met with applicants to obtain information for loan applications and to answer questions about process.

High School Diploma

EDUCATION

June 2007

Culver City High School, Culver City, CA

Bachelor Of Arts (B.A.) In Mass Communication and Journalism California State University-Northridge, Northridge, CA Awards & Honors

• Honor Roll

April 2013

Awards & Honors

• Honor Roll

SKILLS

• Master Calender Management

• Event Coordination

• Office Supplies and Inventory

• Travel Planning

• Meeting Support

• Spreadsheet Creation

• Special Event Projects

• Customer Service

• Reading Comprehension

• Budgeting and Expense Reports

• Microsoft Office

CERTIFICATIONS

• Life Insurance

References available upon request

REFERENCES



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