Melissa Doyle

Jacksonville, NC *****

adzl7z@r.postjobfree.com

+1-252-***-****

Authorized to work in the US for any employer

Work Experience

Member's Services

The Results Company

September 2019 to Present

I am committed to help our members with eligibility, Billing and taking premium payments and also have experience in Auth intake as well.

Customer Service Associate

Contact us - Jacksonville, NC

April 2019 to September 2019

Answering incoming calls from a retail supplier taking orders, answering questions, processing refunds and returns

Appointment Setter

Ophthalmic Consultants of Boston - Plymouth, MA

August 2015 to July 2016

Setting appointments for multiple providers including regular office visits and surgeries Customer/provider services

Blue Cross Blue Shield of Massachusetts - Rockland, MA January 1995 to May 2000

Incoming calls providing members and providers with benefit information and timely processing of claims Collections Representative

Nelson Watson & Associates - Haverhill, MA

• Collections for capital one pre legal

Skip tracing, collection of payments, offer settlements and payment arrangements.

• Out of business

Collections Specialist

The CCS Companies - Norwood, MA

Collections for Sallie mae

Skip tracing, payment plans, offer settlements, take payments Education

High school or equivalent in Academics, Deca, Ran a school store and Bank Plymouth South High School - Plymouth, MA

September 1990 to June 1994

High school or equivalent in Academics marketing and retail Plymouth South High School - Plymouth, MA

September 1990 to June 1994

Skills

• Bank Teller (1 year)

• Customer Service (10+ years)

• CSR (10+ years)

• Call Center (10+ years)

• Customer Care (10+ years)

• Medicaid (5 years)

• Skip tracing (5 years)

• Collections (5 years)

Additional Information

Prescription Drug Plan certified, Auth intake certified