Shaunaleetee Frisby

Williamsburg, Ohio *****

513-***-****

adzl6o@r.postjobfree.com

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

September 2019 - September 2023

Shepherd Indepentant Construction - Cincinnati

Secretary

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered central telephone system and directed calls accordingly.

Kept reception area clean and neat to give visitors positive first impression.

Answered phone promptly and directed incoming calls to correct offices.

Confirmed appointments, communicated with clients, and updated client records.

Restocked supplies and submitted purchase orders to maintain stock levels.

Managed multiple tasks and met time-sensitive deadlines.

Corresponded with clients through email, telephone, or postal mail.

Resolved customer problems and complaints.

Provided clerical support to company employees by copying, faxing, and filing documents.

Responded to inquiries from callers seeking information.

Handled cash transactions and maintained sales and payments records accurately.

Assisted with onboarding new clients and securing paperwork completion.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Scheduled office meetings and client appointments for staff teams.

Collected all payments, processed transactions and updated relevant records.

Tracked important information in Quickbooks and POS spreadsheets and ran reports or generated graphs using data.

September 2017 - September 2019

SUBWAYRestaurants - Williamsburg, Ohio

Manager

Onboarded new employees with training and new hire documentation.

Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Managed and motivated employees to be productive and engaged in work.

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Improved marketing to attract new customers and promote business.

Controlled costs to keep business operating within budget and increase profits.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

September 2001 - September 2017

Boars Head carry out - Batavia, Ohio

Supervisor

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Developed and implemented customer service policies to enhance satisfaction.

Conducted routine inspections to check quality and compliance with established specifications.

Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Boosted team performance by developing customer service training materials and conducting service training.

Maintained database systems to track and analyze operational data.

Developed and updated tracking spreadsheets for process monitoring and reporting.

Gathered, organized and input information into digital database.

Education

University of Cincinnati Clermont College Batavia, Ohio

Business Management

2001

Western Brown High School Mt. Orab

Diploma

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.

Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Resolved product issue through consumer testing.

Supervised team of 9 staff members.

Skills

Customer/Client relations

Documentation and reporting

Office administration

Customer and client relations

Organization skills

Mail handling

Expense reporting

Staff Management

Verbal and written communication

Scheduling

Administrative support

Telephone skills

Microsoft Word

POS

Quickbooks

Bookkeeping

Sorting and labeling

Office management

Time management

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