KAVITA RAMCHURN

Brampton, Ontario +1-905-***-****

adzl6k@r.postjobfree.com

kavita Ramchurn LinkedIn

PROFILE

Well-focused, trustworthy, and diligent employee with more than 15 years of experience in the Sales and Marketing industry. Self-motivated, quick learner, very attentive to instructions and like to learn new things. Sales executive with the necessary skills and excellent management capabilities to coach, develop, guide and motivate team members. Trilingual (English, French and Hindi).

Interpersonal Skills Teamwork Written and Verbal Communications Relationship Building Public Speaking Diversity & Inclusion Problem-Solving Management of change Critical Analytical reports value-added and relevant commentary Coaching skills through mentoring Networking skills Time Management Advanced Microsoft skills Good Knowledge in manipulating Opera System v5.6

PROFESSIONAL EXPERIENCE

October 2022 to date – Bilingual Claim Inquiry Representative (Allianz Insurance)

September 2022 to October 2022 – Bilingual Banking Advisor (Royal Bank of Canada)

June 2017 to June 2022 - Sales Executive (Le Meridien Ile Maurice / Westin Turtle Bay / JW Resort)

June 2015 to June 2017 - Sales Specialist Group (Le Meridien Ile Maurice )

April 2010 to May 2015 - Senior Banquet Coordinator (Le Meridien Ile Maurice)

April 2007 to March 2010 - Banquet Coordinator (Le Meridien Ile Maurice)

Utilizing internal lead referral tools (e.g., OneSource, MI Leads) to solicit new business opportunities and contacts.

Working with Sales Leaders to pull-through new business.

Utilizing negotiation skills and creative selling abilities to liaising with third-parties to generate leads to grow business.

Driving customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, new business calls, face to face activities, etc.).

Conducting site inspections for customer accounts when appropriate.

Verifying accurate and timely lead turnover to other Sales Channels.

Understanding and applying all business processes written in support of the sales organization.

Using all information systems (e.g., OPERA, Mgs, MarRFP…etc) to research the deployment and value of the accounts deemed important for hotel.

Understanding the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand etc.) in order to sell effectively against the competition.

Leveraging all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), in an effort to optimize sales revenues and convert cold leads to warm leads.

Participating in company’s strategy meetings and working on the budget exercise.

Tracking weekly activities and setting day-to-day priorities to complete assigned responsibilities

Participating in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc).

Working with local small and medium business to meet the monthly target in low seasons,.

Handling customer care issues and as necessary, refers them to the appropriate owner.

Supporting the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Recording entries using opera System 5.6, Kelio (Payroll software), Mc (Purchase of Stationeries)

Ensuring that procedures and standards are applied as per the company policy

Ensuring that internal Event Orders and Memos are sent to all concerned department in a timely manner.

Overseeing all the settings as per client requirement.

Finalizing billing with client and follow up payment

Following up for guests’ satisfaction after the event.

My Personal achievements

I have my Canadian PR and SIN reference.

My IELTS (General Training) results for Canadian equivalent benchmark scores are:Listening: 7 Speaking: 8 Reading: 8 Writing: 10

Won a participation Prize: Artwork: Man & Environment -25th July 1996

Won Green Competition First Prize winner in 2017

Certificates Award-Star of the year in July 2008-Appreciation for being nominated the Best Employees of the Year 2008

Best Star of the Month- Front of the House – July 2008

IFH certificates –Gold performance – 22nd July 2008, Silver performance – 26th August 2008 and bronze performance - 06th November 2008

Have worked on more than 150-200 events including weddings & conferences.

ACADEMIC DETAILS

Diploma Part 1 in Travel, Tourism & Hospitality Management (2010 )

Secretarial & Administration -First Diploma (2006)

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