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Customer Service Supply Chain

Location:
Birmingham, AL
Posted:
September 10, 2023

Contact this candidate

Resume:

Braylin Broomfield

Birmingham, AL *****

adzl59@r.postjobfree.com

+1-205-***-****

Willing to relocate: Anywhere

Work Experience

Production Associate

MILOS TEA COMPANY INC - Bessemer, AL

January 2023 to Present

The Production Team is responsible for carrying out all routine operations and operating equipment within the plant.

Ownership

• Safely operate all production machinery including forklifts, pallet jacks, hoses, etc.

• Manually handle cased goods around manufacturing area.

• Follow all safety rules and requirements and GMP guidelines.

• Weigh and prepare raw materials for processing.

• Provide coverage for line operators during assigned rest periods.

• Maintain a safe, clean, organized work area.

• Work with fellow operators as a team to achieve safety, quality, and production goals.

• Assist maintenance with troubleshooting equipment problems.

• Perform general housekeeping and plant clean up as needed.

• Responsible for accurately documenting production activities and submitting required paperwork.

• Must be able to work overtime and weekends as required.

• This position has responsibilities related to Food Safety and Quality.

• Uphold and participate in all Corporate Responsibility programming including recycling, social advocacy and MMAD volunteering opportunities.

• Invest in and is an example of Milo’s Responsibility commitment which includes environmental, social, and corporate governance components.

• Perform other duties as assigned.

Supervisor

Capstone Logistics, LLC - Bessemer, AL

May 2021 to January 2023

• Negotiation of rates with common carrier representatives

• Running site with safety and efficiency as priorities

• Writing and balancing daily bank deposits

• Creation of daily work logs and transmission of same to corporate

• Audit of daily labor and billing reports

• Ensure customer needs are met on a daily basis.

• Document and resolve any customer service or associate issues daily.

• Ensure all associates follow Capstone policies and work rules including Capstone safety work rules.

• Hold weekly safety meetings and ensure associate participation.

• Assist in managing Site and Departmental budget.

• Scheduling associate shifts based on customer requirements.

• Interview, hire, and train new associates.

• Supervise timely and accurate data entry for all services performed.

• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone policies and standard operating .

• Supply chain management-which includes the planning of products and supplies, that comes in on a monthly basis.

• Supply chain management where we focus on customer service, innovation, technology, and collaboration .

Operations Manager

FedEx Ground - Irondale, AL

May 2020 to May 2021

This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff within a station or hub. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations. Sr. Ops Admin

FedEx Ground - Montgomery, AL

April 2019 to May 2020

• Monitored office supplies

• Handled phones

• Responded to emails

• General clerical support duties

Package Handler

FedEx Ground - Montgomery, AL

April 2019 to August 2019

Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. Retail Sales Associate

AT&T - Prattville, AL

September 2018 to August 2019

Develop and attain customer experience and sales objectives for store. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services.

Package Handler (Part Time)

United Postal Service

October 2018 to January 2019

Pre loaders are responsible for the unloading, sorting, scanning and loading of packages in the center. They move a variety of packages and they process these efficiently for the drivers to deliver Pre loaders work in a physically-demanding and fast-paced warehouse environment, and they continually lift, lower and slide packages for the duration of their shifts. They work with conveyor and roller belts, inside the trailers, cargo containers and package cars Scanning and Loading UPS packages into trailers in a warehouse environment Loading, unloading and sorting packages

Physical job / standing and lifting repetitively

Solutions Manager

Verizon

September 2014 to September 2018

Provides exceptional customer service to individuals visiting our store. Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs.

Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades. Kitchen Manager

Chick Fil

April 2014 to September 2014

Supervised, motivated, evaluated, and coached employees and facilitated effective training programs. Calculated timecards, processed employee payroll, and managed a revenue of over $1,300 per day. Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction. Maintained inventory control of all products and enforced all proper food sanitation procedures. Swing Manager

McDonald's

December 2009 to April 2014

Supervise team members to ensure the quality of service. Supervise kitchen activities to ensure the quality of food. Hire, train and schedule the activities of food service personnel. Ensure cleanliness of the outlet.

Investigate and resolve complaints to food service and quality. Maintain inventory and ensure adequate stocks.

Manage cash register.

Education

Bachelor's in Business Administration

South University - Montgomery, AL

June 2008 to July 2012

High school diploma or GED

Associate's degree

Skills

• Microsoft Word

• Google Docs

• Manufacturing

• Quality assurance

• Mentoring

• Leadership

• Customer support

• Manufacturing (4 years)

• Heavy lifting

• Forklift

• Payroll

• Marketing

• Management

• Warehouse management

• Production planning

• Assembly

• Product management

• Microsoft Excel

• English

• Training & development

• Customer service

• Analysis skills

• SAP

• Succession planning

• Pallet jack

• Business management

• Recruiting

• Asset management

• Telecommunication

• Project implementation

• Operations management

• Sales management

• VMWare

• Sales administration

• Pricing

• Driving

• Trello

• Windows

• Conflict management

• Merchandising

• Warehouse experience

• Employee evaluation

• Kitchen management

• Microsoft Powerpoint

• Administrative experience

• Microsoft Office

• Kitchen experience

• Inventory control

• Supervising experience

• Organizational skills

• Human resources

• Warehouse management system

• Forecasting

• OSHA

• Project leadership

• Operating systems

• QuickBooks

• 3PL

• Guest services

Certifications and Licenses

Forklift Certified

May 2021

Forklift Certified



Contact this candidate