Program Manager Change Management
Resume:
`
Deependra Singh Chouhan
Program Manager (PgMP) Certified - ESI International
Certified Scrum Master Certified (CSM), Certified Agile Master & Scrum Product
Owner (SPO) Certified.
Address : 10012 Bowling Green Dr, Frisco,TX 75035
Cell : 469-***-****
Email : adzl58@r.postjobfree.com
Work Authorization : USA Citizen
EXPERIENCE SUMMARY
• 23+ Years experience in Portfolios, Programme & Delivery Management, Product and
Project Management, handling Deliveries of multiple projects & their Analysis, Design,
Development & Client Interactions.
• Has good business knowledge in the various domains - Telecom, IPTV, Messaging,
Ethernet/TLS, Financial, Human Resources, Sales, Learning & Education & Healthcare
domains.
• Experienced with the complete system development lifecycle and End-to-End delivery
Management.
• Served major clients like Cisco Systems, Apple Inc, AT&T, Verizon, Goldman Sachs, British
Telecom and Microsoft corporation
• Experienced with the complete system development lifecycle (Agile ad Waterfall)
• Also have experience in working and managing Offshore-Onsite Model and Production / User
support environment.
• Served as a Portfolio Manager, Delivery Manager, Program Manager, Project Manager and
managed numerous projects.
• Proficient in Messaging applications SMS/MMS/EMAIL, IPTV, CGI, Perl Scripting, JavaScript,
HTML, Databases, Web based application development and handling Multiple programs and
deliveries & Projects
• Created and managed the project budget by estimating cost of resources and allocating
them to them program/project schedule, associated phases, milestones, and deliverables.
• Instrumental in Business development and Customer relationship management - Account
Mining and Hunting . played major roles in current engagements and other portfolios of
customer expand & grow business to significant numbers with 100% customer satisfaction.
ACADEMICS
Master of Computer Management (MCM) 3 years course, Institute of Computer Science &
Electronics in 1999 from Devi Ahilya Vishwa Vidhalaya, Indore, 1996 - 1999.
DOEACC 'A’ - Level Advanced Diploma (1997 - 1999) - A course from An Autonomous body
of Department Of Information Technology, Ministry of Communications and Information
Technology, Govt. of India for accreditation of Computer Courses under the AICTE-DIT
Scheme, Delhi, India.
Bachelor of Science ( Maths ), Devi Ahilya Vishwa Vidhalaya, Indore in 1993-1996 .
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TECHNICAL SUMMARY
SKILLS TOOLS EXPERIENCE
LEVEL
Operating Systems RedHat Enterprize Linux 5/6,Windows NT /
2000, XP, sunOS Unix 5.6
4
Languages
Pascal, Turbo C, C++, Shell Script, Perl, PL /
SQL, SQR, Java/J2EE, JSP Servlets
4
RDBMS Postgres 5.3, Mysql 5.1/7.1, Oracle 8I, Oracle
9I, Sybase, PeopleSoft Tools, Oracle 11g
4
Internet Technologies HTML, PHP 3.0, CGI – Perl, MS IPTV,
MediaRoom 2.0, Django, JMS
4
Messaging
system/Services
SMS, Sendmail 8.11, Qmail 1.3 ( MTA ), SOA,
SMPP, MMS, Ensemble Intersystems, SOAP,
REST/JSON/WSDL
4
Web Server Apache 1.3.12, Weblogic Server 4
Desktop Tools: MS Project, MS Office, FPA, TFS, Rally, Radar,
Jira, QC, Sharepoint
4
Management : Programme, Portfolio, Delivery, Project,
Technical & Management
4
4 connotes experience ranging to two years and higher
WORK HISTORY
Duration Organization Designation
28 Aug 2017 – August 2023 Infosys Ltd
Program Manager (Fiserv 7/2023
– 8/2023)
Program Manager (Cisco 9/200 -
6/2023)
Program Manager (Verizon Inc
9/2018 – 9/2020)
Portfolio Manager (Apple Inc
8/2017 – 8/2018)
Nov 11, 2012 – Mar 2017 Tech Mahindra Americas Inc.
Program Manager
& Sr. Tech Manager
Nov 03, 2008 – Nov 2012 Tech Mahindra Ltd.
Sr. Delivery Lead
& Project Manager
May14, 2007 - Jul 18, 2008 Keane Inc. USA Senior Consultant
Oct 2003 -May 13, 2007 Keane India Ltd. Assistant Manager – projects
June 2000 to Sep 2003 Webdunia.com ( India ) Pvt. Ltd Software Engineer
July 1999 to May 2000 Abhiyan Media Pvt. Ltd Software Engineer
ACHIEVEMENTS
Program Management Certification(PgMP) from ESI International Inc.
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Certified Scrum Master (CSM), Agile Master Certified and Scrum Product Owner
Certified from SCRUMStudy Inc.
Program Leadership Award 2015 from AT&T top leadership ( Senior VP ).
Best Manager Award FY2009-10 for leadership, hard work and outstanding deliveries at
Tech Mahindra Ltd.
Keane Inc. Performance Excellence Awards for IBAN (GS) project for leading small teams.
Annual Performance Team Award to Treasury Team in Goldman Sachs at Keane India Ltd.
Spot Award for Data Conversion Project (RailInc) at Keane India Ltd.
Brainbench.com Certified : Perl certification, Web Programmer Certification
Linux Administration ( General ), Java 1.2 certification & ASP Certification
WORK EXPERIENCE
Client(Company) Fiserv ( Infosys Ltd )
Project Names BillPay Service/Solution ( Location : San Jose, CA – Remote )
Project
Description
Fiserv Bill Pay Service and solution for various existing and new clients (
Utilities and Mortgage Lending )
Responsibilities Program Manager
• Managing Bill Pay Program and End to End ownership of Managing
Program, executing and their implementation of projects
deliverables within the time boundaries.
• Collaborating with various PM’s, Stakeholders, Product Managers,
Leads, Business, Track Teams, Status, updates and get items
deployed on time based on SOW’s. Oversee PCRs, Release
checklists, Tracking and monitoring the Clarity, Versioning, Test
results and Sanity in Production.
• Runing Daily Cadence Scrum of Scrum of all PM’s and
Implementation meeting ensuring on time deliverables. Keeping
Clarity & statuses up todate for leadership reporting.
• Directing the allocation of personnel and material resources to
under BillPay program their budgeting, estimates, controlling and
Deliveries of the development and support involved from Onsite
and Offshore stakeholders, teams and their seamless
handshaking.
• Working with Leads to manage End-to-End Program and deliveries
for existing projects under RRT Program, basically running Scrum
of scrums to ensure all are in alignment.
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• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for Fiserv and Infy.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
Duration June 2023 – Aug 2023
Client(Company) Cisco Systems ( Infosys Ltd )
Project Names RRT/CDE Cisco CX/PX [ Cisco Customer/Partner Experience ] (
Location : San Jose, CA )
Project
Description
Rapid Response Team (RRT) caters to the mission to customer ideas and
their implementation on a Rapid manner. RRT enables scheduled weekly
release of enhancements, bug fixes for CX and PX ( Customer and Partner
experience Cloud Portal ) apart from Monthly scheduled releases. It help
with increasing customer satisfaction and retention with Rapid response
to customer feedback and ideas on experience.
The goal to have predicability of bug fixes in production along with small
features which is channeled thru the Rapid response initiative owned by
Engineering which can be delivered within one sprint .
CDE : Centralized Data Exchange (Offers bi-directional data sync between 2
Salesforce Orgs )
Responsibilities Agile Program Manager
• Managing Cisco RRT/CDE Program and End to End ownership of
Managing Program, executing and their implementation of projects
deliverables within the time boundaries.
• Collaborating with various Stakeholders, Product Managers, Leads,
Business, Track Teams, RRT to get the RRT Status, updates and
get items deployed on time. Oversee PCRs, Release checklists,
Tracking and monitoring the Jira, Versioning, Test results and
Sanity in Production.
• Runing Weekly Cadence of RRT Stand up and Implementation &
demo meeting ensuring on time deliverables. Keeping Jira and
statuses up todate for leadership reporting.
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• Directing the allocation of personnel and material resources to
under RRT program their budgeting, estimates, controlling and
Deliveries of the development and support involved from Onsite
and Offshore stakeholders, teams and their seamless
handshaking.
• Working with Leads to manage End-to-End Program and deliveries
for existing projects under RRT Program, basically running Scrum
of scrums to ensure all are in alignment.
• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for Cisco and Infy.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
Duration Sep 2020 – May 2023
Environment Stream : SpringBoot MS, AWS, Kafka 4.1, ElasticSearch 7.5,
REST/JSON/WSDL, Kubernetes 1.11.8 US, Psotgres (Stolon ) v0.13.0-
pg10, Apache Spark 2.2.1, Mashery
Tools : MS Project, Jira, Agile-Scrum, CDETS, Aha !, Confluence,
Sharepoint
Cloud Platform : Python MS,MapR Hadoop6.0.1(Rem Oval WIP), AWS
EKS, AWS MSK, AWS EFS, AWS Managed ES, AWS Elastic Cache (Redis)-
Microservices (Docker containers), SFDC, Mulesoft Cloudhub 2.0, Heroku
dynos, Kafka, Akamai, Kubernetes(k8)
Project/Delivery Model : Agile-Scrum-Sprint model
Client(Company) Verizon Inc ( Infosys Ltd )
Project Names CALNET Next Gen Program ( Location : Richardson, TX )
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Project
Description
CALNET Next Gen is the contract between VZ and California Department
of Technology which will generate an additional revenue to $80M annually
for Verizon, its Phase-1 focuses on enabling Legacy products in various
Systems including the TollFree, Audio Conferencing and Wireline Access
Products with rating framework and invoices along with moving the
customers to new contract from the legacy platform using Migration
Framework.
Responsibilities Program Manager
• Managing Verizon Program & deliveries for CALNET, directing the
allocation of personnel and material resources to under CALNET
program their budgeting, estimates, controlling and Deliveries of
the development and support involved from Onsite and Offshore
stakeholders, teams and their seamless handshaking
• Client Management and various Stakeholders Management for
Services Verzion Program
• Working with Leads to manage End-to-End Program and deliveries
for existing projects under CALNET Program
• Involved in Client, Vendor, Contract management and Change
management functions for the Verizon
• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for Verizon and Infy.
• End to End ownership of Managing Program, executing and their
implementation of above projects deliverables within the time
boundaries
• To oversees the work of his teams and SMEs (Subject Matter
Experts) in constantly exploring further process improvements,
automation, and cost optimization
• Performing Resource Management through resourcing for the
program, identifies resource requirements, and recruits
experienced professionals for the project execution. Building
capabilities within the team, peers, leaders thru Mentoring &
imparting knowledge to various level at Onsite/Offshore and help
developing competencies and a competitive and healthy
environment within team and IDU to grow achieve the highest
success levels with great motivations.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
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Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
• Managing account farming and hunting for Verizon wireless
communication portfolio’s and capability building for Infy.
• Working with Sales, Account & Marketing to create and approve
proposals, SOW, RFP’s, solutions on existing and new accounts.
Duration Sep 2018 – Sep 2020
Environment Stream : Java/J2EE, JSP/Servlet, Kafka, Akamai, REST/JSON/WSDL,
Oracle 11g, Weblogic server, webservices,
Tools : MS Project, Jira, Agile-Scrum . Clarity
Platform : Perl, Salesforce(SFDC) & Vlocity(EPC/CPQ)
Project/Delivery Model : Agile-Scrum-Sprint model
Client(Company) Apple Inc ( Infosys Ltd )
Project Names SEED Channel Partners echo system – Sales Enablement
Education & Development (SEED), My* applications, SFF & SFO
Tenants apps – ATLC & APP ( Location : Sunnyvale, CA )
Project
Description
Apple SEED is an official training app designed to teach Apple Store
employees ( Retailers) and Authorized Resellers all they need to know
about the company’s products and services.( not available on AppStore to
download)
SEED — which is short for Sales Enablement, Education and Development
— offers a large library of sales(Retail) and technical resources for
employees. It also provides users with the latest news and tips from
Apple, and allows them to earn experience points and badges.
SEED is designed to ensure that anyone selling or servicing an Apple
product knows exactly what they’re talking about. Apple says “anyone
who works for Apple or an Apple-authorized reseller” can use SEED, but
it’s not intended for the general public.
Responsibilities Apple Portfolio Manager
• Managing Apple Sales Portfolios & deliveries for various Projects,
Program and directing the allocation of personnel and material
resources to under Apple Sales portofolio their budgeting,
estimates, controlling and Deliveries of the development and
support involved from Onsite and Offshore stakeholders, teams
and their seamless handshaking
• Client Management and various Stakeholders Management for
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Services Apple Sales portfolios
• Working with Leads to manage End-to-End Program and deliveries
for existing projects under SEED portfolios
• Involved in Client, Vendor, Contract management and Change
management functions for the Apple
• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for Apple and Infy.
• End to End ownership of Managing Program, executing and their
implementation of above projects deliverables within the time
boundaries
• To oversees the work of his teams and SMEs (Subject Matter
Experts) in constantly exploring further process improvements,
automation, and cost optimization
• Performing Resource Management through resourcing for the
program, identifies resource requirements, and recruits
experienced professionals for the project execution. Building
capabilities within the team, peers, leaders thru Mentoring &
imparting knowledge to various level at Onsite/Offshore and help
developing competencies and a competitive and healthy
environment within team and IDU to grow achieve the highest
success levels with great motivations.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
• Managing account farming and hunting for Verizon wireless
communication portfolio’s and capability building for Infy.
• Working with Sales, Account & Marketing to create and approve
proposals, SOW, RFP’s, solutions on existing and new accounts.
Duration Aug 2017 – Aug 2018
Environment Stream : Java/J2EE, JSP/Servlet, Kafka, Akamai, REST/JSON/WSDL,
Oracle 11g, Weblogic server, webservices, Elastic Search, MongoDB,
CouchBase
Tools : MS Project, Radar, Agile-Scrum
Operating System : Redhat Enterpirze Linux 5 & Sun Solaris 5.10
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Project/Delivery Model : SAFe, Agile-Scrum-Sprint model
Client(Company) Verizon Wireless., North America ( Tech Mahindra Americas Ltd )
Project Names Verizon Wireless – Communication ( Location : Irving, TX )
Project
Description
Project under Verizon Wireless umbrella
• BlueMarble, westlake, TX
• MyVerizon Microservices, Alpharetta, GA
• VolTE, Ashburn, NJ
• EOC, Westlake, TX
• NOC, Westlake, TX
• Nautilus, Tampa, FL
Responsibilities Client Delivery Manager
• Managing deliveries for various Projects, Program and directing
the allocation of personnel and material resources to under
Verizon Wireless communication portfolio their budgeting,
estimates, controlling and Deliveries of the development and
support involved from Onsite and Offshore stakeholders, teams
and their seamless handshaking
• Client Management and various Stakeholders Management for
Services Verizon wireless communication portfolios
• Working with SDUs to manage End-to-End Program and deliveries
for existing projects under eM portfolios
• Involved in Client, Vendor, Contract management and Change
management functions for the Verizon
• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for Verizon and TechM.
• End to End ownership of Managing Program, executing and their
implementation of above projects deliverables within the time
boundaries
• To oversees the work of his teams and SMEs (Subject Matter
Experts) in constantly exploring further process improvements,
automation, and cost optimization
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• Performing Resource Management through resourcing for the
program, identifies resource requirements, and recruits
experienced professionals for the project execution. Building
capabilities within the team, peers, leaders thru Mentoring &
imparting knowledge to various level at Onsite/Offshore and help
developing competencies and a competitive and healthy
environment within team and IDU to grow achieve the highest
success levels with great motivations.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
• Managing account farming and hunting for Verizon wireless
communication portfolio’s and capability building for Tech
Mahindra.
• Working with Sales, Account & Marketing to create and approve
proposals, SOW, RFP’s, solutions on existing and new accounts.
Duration Nov 2016 – Mar 2017
Environment Stream : Java/J2EE, JSP/Servlet, SOAP, SOA, REST/JSON/WSDL, Oracle
11g, Weblogic server, webservices, JSON, JDK, Perl,
Tools : MS Project, Jira, Agile-Scrum, ALM QC etc.
Operating System : Redhat Enterpirze Linux 5 & Sun Solaris 5.10
Project/Delivery Model : Agile-Scrum-Sprint model
Client(Company) AT&T Inc., Dallas Downtown, USA ( Tech Mahindra Americas Ltd )
Project Names EM ABS – Electronic Maintenance ( Location : Dallas, TX )
Project
Description
EM is an External web app for trouble ticketing & status
Front end for customers to report and manage their Enterprise trouble
tickets online
One AT&T experience across all three legacy companies for Managed,
Transport and Regional services
Key Services supported:
Transport: Voice, Data, Local, Emerging Services: e.g. AVPN, ASE, OEW
Managed: MIS, BVoIP, Hosting, MRS, AT&T Telepresence Solution®
Regional: DS0, DDS, DS1
Govt. & State Contracts: CalNet, CoLA, San Diego, Networx, Texas,
Tennessee
Total volume handled: Total Companies: 79K & Total Users: 146K
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Responsibilities Agile Program Manager / Delivery Manager
• Managing support deliveries for various released applications,
Program and directing the allocation of personnel and material
resources to under eStrategy portofolio - EM Projects, their
budgeting, estimates, controlling and Deliveries of the
development and support involved from Onsite and Offshore
stakeholders, teams and their seamless handshaking
• Client Management and various Stakeholders Management for
Services supported for eMaintenance & eStrategy portfolios
• Working with SDUs to manage End-to-End Program and deliveries
for existing projects under eM portfolios
• Involved in Client, Vendor, Contract management and Change
management functions for the AT&T and their end clients.
• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for AT&T and TechM.
• End to End ownership of Managing Program, executing and their
implementation of above projects deliverables within the time
boundaries
• To oversees the work of his teams and SMEs (Subject Matter
Experts) in constantly exploring further process improvements,
automation, and cost optimization
• Performing Resource Management through resourcing for the
program, identifies resource requirements, and recruits
experienced professionals for the project execution. Building
capabilities within the team, peers, leaders thru Mentoring &
imparting knowledge to various level at Onsite/Offshore and help
developing competencies and a competitive and healthy
environment within team and IDU to grow achieve the highest
success levels with great motivations.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
• Managing account farming and hunting for eM and eStrategy’s
multiple application portfolio’s and capability building for Tech
Mahindra.
• Working with Sales, Account & Marketing to create and approve
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proposals, RFP’s, solutions on existing and new accounts.
Duration Apr 2015 – Nov 2016
Environment Stream : Java/J2EE, JSP/Servlet, SOAP, SOA, REST/JSON/WSDL, Oracle
11g, Weblogic server, webservices, JSON, JDK, Perl,
Tools : MS Project, RALLY ( Agile-Scrum), Prism, ALM QC etc.
Operating System : Redhat Enterpirze Linux 5 & Sun Solaris 5.10
Project Model : Agile-Scrum-Sprint model
Client(Company) AT&T Inc., Dallas Downtown, USA ( Tech Mahindra Americas Ltd )
Project Names eBiz eStrategy - SDNOM (Software Defined Network Ordering
Module), Mobility, Dashboard, Registration, Maps and
Maintenance(MnM)
( Location : Dallas, TX )
Project
Description
AT&T is building single common platform eBiz- eStrategy Umbrella of
their different application for Enterprise customers in all domains.
• The SDNOM (Software Defined Network Ordering Module) Project
and Mobility, Maps and Maintenance, Registration & Dashboard are
applications allowing mid-size and large-size Enterprises and
businesses a cutting edge customer & user experience.
• SDNOM allows effortlessly order and configure the new SDN
ASE(Software Defined Network, AT&T Switched Ethernet ) product.
The vision is to become the preferred method by which customers
order and configure the SDN-ASE (Software Defined Network-
AT&T Switched Ethernet) product.
• Whereas Mobility Dashboard allows to order and manage the
Mobile accounts for the employees and respective vendors.
• Maps and Maintenance allows to locate and create the ticket for
the devices out there
• Registration allows to create to entilements and login for the
different – different applications .
• Dashboard application provide the URL for the various eStrategry
applications
Responsibilities Sustaintment - Customer Delivery Manager
• Managing support deliveries for various released applications,
Program and directing the allocation of personnel and material
resources to eStrategy SDNOM and Mobility Dashboard Projects,
their budgeting, estimates, controlling and Deliveries of the
development and support involved from Onsite and Offshore
stakeholders, teams and their seamless handshaking
• Client Management and various Stakeholders Management for
Networks, Ethernet, EVC, ports, orders, Maps, eMaintenance &
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portfolios Management.
• Working with SDUs to manage End-to-End Program for existing
projects.
• Involved in Client, Vendor, Contract management and Change
management functions for the AT&T and their end clients.
• Project Budget, Cost Management/Optimization: Partnered with
client management team to evaluate and implement opportunities
to improve onsite - offshore utilization and providing significant
cost reduction to clients on project delivery and optimized
resources and operational costs enabling reduction of overheads.
• Highlighting risks to top management and growth avenues in
various domains across the client endeavors.
• Developing management reports & dashboards to report weekly
status to senior management for AT&T and TechM.
• End to End ownership of Managing Program, executing and their
implementation of above projects deliverables.
• Building capabilities within the team, peers, leaders thru Mentoring
& imparting knowledge to various level at Onsite/Offshore and
help developing competencies and a competitive and healthy
environment within team and IDU to grow achieve the highest
success levels with great motivations.
• To review and provides guidance for creating Risk Mitigation Plans
for all critical customer projects, keeping in mind various potential
risks.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
• Managing account farming and hunting for eStrategy and their
multiple application portfolio’s and capability building for Tech
Mahindra.
• Working with Sales, Account & Marketing to create proposals on
existing and new accounts.
Duration Jun 2014 – Mar 2015
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Environment Stream : Java/J2EE, JSP/Servlet, SOAP, SOA, REST/JSON/WSDL, Oracle
11g, Weblogic server, webservices, JSON
Tools : MS Project, RALLY ( Agile-Scrum), QC, Sharepoint etc.
Operating System : Redhat Enterpirze Linux 5
Client(Company) Verizon Wireless Inc., USA ( Tech Mahindra Americas Ltd )
Project Names CHM ( Converged Health Management ) Healthcare ( Location :
Irving, TX )
Project
Description
Verizon (VZ) is building mHealth Remote Health Management (RHM)
platform for Enterprise customers in Health domain. The mHealth
platform is using 3rd party products as its health domain foundation and
adding more layers like Health/ Wellness Care Plans, Mobile Applications
etc. as per VZ’s customer needs.
Currently, VZ is building two applications for its mHealth Platform
customers namely “Converged Health Management” (CHM) and “Virtual
Care” (VC). Both the applications have Web as well as Mobile versions.
Virtual Care is face-to-face telemedicine channel for delivery of
healthcare by healthcare professionals to their members. This is
considered to be the futuristic functionality for the mHealth CHM
program.
The mHealth solution providing their members the opportunity to receive
care and consult face to face with a licensed healthcare professional
anytime, anywhere, via the mHealth Virtual Care (VC) telemedicine
channel product offering, members are able to improve the timeliness
and convenience of accessing care, thus reducing the risk associated with
delaying or ignoring it.
Responsibilities Program Manager
• Managing Program and directing the allocation of personnel
and material resources to RHM Projects, their budgeting,
estimates, controlling and Deliveries of the development and
support involved
• Review of Analysis, Designing/Architecting E2E flows for the
system requirement for the Verizon as well as their Enterprise
customers
• Executed, controlled and monitored projects; assigned or reassigned
tasks to team; monitored the work progress; ensured
timely delivery; conducted status meetings; updated project
progress to Client Managers, Partners and client stakeholders;
• Vendor Management for Devices and applications and their
flows
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• Development of Program milestones, project milestones and
delivery times, including managing and directing successful
migration/deployment in production as well as project delivery
meetings and progress tracking with Agile-Scrum/Sprint
methodologies;
• Working with SDUs to manage End-to-End Program for existing
projects.
• Involved in Vendor, Contract management and Change
management functions for the Verizon and their end clients.
• Developing management reports & dashboards to report
weekly status to senior management for Verizon and TechM.
• Owning End to End responsibility of Managing Program,
highlight possible risks, budget and resource overrun if any
and executing and their implementation of above projects
deliverables.
• The program addressing to implement continual, measurable
software process improvement. They are Defect Prevention
Technology, GAP analysis, Change Management, and Process
Change Management and documentation, checklist & Quality
Gates
• Managing account farming and hunting for RHM and their
application portfolio’s and capability building for Tech
Mahindra.
• Working with Sales & Marketing to help them to create
proposals on growth on existing and new accounts.
Duration Nov 2012 – May 2014
Environment Stream : Django, Python, Oracle 11g, Ensemble, SQL Server(DW)
Tools : MS Project, TFS ( Agile-Scrum), Jira, Intersystem etc.
Client(Company) New Ulm Inc., Century Link,
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