Project Manager Management

Timothy Flynn, PMP

207-***-**** *******@*****.*** Greene, ME LinkedIn

Senior Business & Systems Analyst

Business Growth IT Solutions Project Management Team Leadership

Innovative and key thought leader, with over a decade of experience in driving business growth through IT business and systems analysis and scrutinizing a wide range of datasets to identify areas of improvement with a focus on driving positive product evolution. Observe and achieve business target expectations and customer satisfaction needs, while embracing technological breakthroughs. Drives highly productive teams and excels in diverse medical and tech industries across a large client portfolio. Talented people leader, consistently acquiring highly capable candidates from salespeople to executive managers, through motivation, coaching, and oversight. Competent in problem resolution, organization, communication, and interpersonal skills, and presents an engineering and project management mindset.

Core Competencies

Strategic Business Analysis

Reporting / Documentation

Project Management

Goal Achievement

Enterprise Solutions

Software Functionality

Financial Systems

Business/Data Modeling

Governmental Systems

Application Development

Business Value

Team Training/Coaching

Professional Experience

MAINE COMMUNITY HEALTH OPTIONS • Lewiston, ME • 2022 – Present

A nonprofit, Member-led health plan providing comprehensive health insurance benefits to individuals, families, and businesses. Our focus is on the well-being of our Members and communities.

SENIOR BUSINESS AND SYSTEMS ANALYST

Collaborates with cross-functional teams consisting of application development, project management, Project Management Office (PMO), and diverse IT teams in strategizing proficient enterprise solutions. Exclusively serves on the PMO team developing crucial IT projects, and software development solutions that support all company departments.

Leads a wide range of software development projects for claims adjudication, medical management, and financial software required for health insurance operations.

Analyze and translate new software systems into business requirements that are tailored to the needs of various departments, expressed in a language that developers and software engineers can use for coding.

Integral participant in establishing standard operating procedures (SOPs) for the PMO and enterprise solutions projects, while creating document templates for departmental access.

Strategically expanded the Customer Relationship Management (CRM) software tool for the service department, which tracks incoming member, provider, prospect calls, and service requests.

GAINWELL TECHNOLOGIES (DXC Technology) • Augusta, ME• 2020 - 2022

The leading provider of digital and cloud-enabled solutions vital to the administration and operations of health and human services programs.

SENIOR BUSINESS ANALYST AND TEAM LEAD (2020 - 2022)

PMO SUPERVISOR (2018 - 2020)

Led a team of 10 Business Analysts, ranging from junior through senior level, on Medicaid Management Information Systems (MMIS) business and functional change management processes. Performed business and data analysis work for 3 business areas:

Electronic Visit Verification (EVV), Data Warehouse & Decision Support System, and Interoperability. Managed all of the technology processes in support of Medicaid, and directed day-to-day work assignments, while mentoring teams to alleviate roadblocks. Served as the first point of contact for escalation challenges and delivered performance reviews to BA employees and their managers.

Achieved the completion of 100 software enhancements yearly, on average, exceeding company, and departmental expectations.

Performed a complete overhaul of the Medicare provider system, serving as Project Manager.

Accomplished a pace of keeping 10 or more business tasks functioning, continuously.

Crucial participant in delivering project management and software delivery on time and with precise accuracy.

Migrated the Medicaid Management Information system (MMIS) from an onsite environment to the MS Azure cloud.

MOLINA MEDICAID SOLUTIONS (Division of Molina Healthcare, Inc.) • Augusta, ME• 2013 - 2018

Molina Medicaid Solutions is committed to quality care and provides Medicaid healthcare information management services to help our state government partners meet the diverse needs of more than three million Medicaid beneficiaries.

PROJECT MANAGER, BUSINESS ANALYST (2013 - 2018)

Defined project delivery, business and technical requirements, solicitation, analysis, and the creation of relevant business documentation. Expertly analyzed data that supported requirements formalized the business decision-making processes.

Successfully transformed the organization and teams from a waterfall to a more agile approach to software development and transitioned the PMO team from a full waterfall to a hybrid, enabling them to manage projects in either waterfall or agile methodology successfully.

Developed and implemented standard operating procedures and frameworks, including documentation templates, making Molina a leader in this environment.

Pioneered Medicaid information systems projects, overhauling a support system to operate the financial system used to manage all Medicaid budgets.

Initiated the ICD10 framework into the claims adjudication system to handle the diagnosis results.

Earlier Career:

Project Manager and Business Analyst - Diversified Business Communications, Portland, ME

Business Analyst and Operations Coordinator- Computer Sciences Corporation, Bath, ME

Education & CERTIFICATIONS

BACHELOR OF SCIENCE, Mechanical Engineering - UNIVERSITY OF MAINE, Orono, ME

Certified Project Management Professional (PMP) Project Management Institute (PMI)

Technical Skills

SQL, SSMS, Data Analysis, SharePoint, Amazon Web Services, MS Azure, MS Excel, MS Word, MS Access, JIRA, Smartsheet,

MS Project, MS Teams, WebEx, Zoom, MS Azure DevOps, Salesforce, Health Rules, and QNXT

Worked with Tim for eight years during which he was a project manager for my business areas and briefly served as my supervisor. I found him to be supremely organized, unfailingly supportive, and always willing to put his shoulder to the wheel. As a team member, he is responsible, empathetic, and fun in the right proportions. He is a true leader.

Teresa Hubley, Ph.D., MPA - Manager, Business Analysis, AETNA, (CVS Health Company)

“Tim and I have worked together on a number of projects of the past two years, in all sizes and levels of complexity. Tim has always demonstrated a high level of professionalism, dedication to project details, and a keen ability to deliver all projects to the satisfaction of the organization.

I would definitely recommend Tim as a Project Manager on any project and will miss working with him. Diversified is lucky to have him!”

Alison Schestopol, PMP, PMI-ACP, CAL-E/T/O, CSM, CSPO, Director of Project Management and Quality Assurance at Portland Webworks/GovWebworks

“When working with Tim, I always found him to be a very astute PM. He had a knack for identifying the key points in any meeting (even the more esoteric technical issues) and getting those ironed out while also keeping extraneous discussions from derailing a meeting. All while maintaining his quiet and very professional demeanor, he would also deftly hold folks accountable for their deliverables and due dates, which I have always found to be a rare talent. Bottom line, I always welcomed his intervention on a behind-schedule project as a sign that things were going to get back on track.”

William Clardy Senior Database Developer, Homesite Insurance

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