SANDRA BRUTON

**** ******* **** ******, ********** 92371 760-***-****

OBJECTIVE

Customer service representative with over twenty years' experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

EXPERIENCE

PTF Clerk

United States Postal Service

Mar 2013 - Aug 2023 • 10 yrs 6 mos. Phelan, California

Retail sales.Tracking protocols.Mail delivery.Postal form proficiency.Postal service and product expertise.Shipping and receiving proficiency.Verbal/written communication.

Skills: Typing 55wpm • Customer Support • Problem Solving • Skilled Multi-talker • Teamwork • Customer Satisfaction • Office Operations •

Telephone Reception • Office Equipment • Copies • Typing • Office Administration • Computer Literacy • Mail • Filing • Communication • Phone Etiquette • Organization Skills •

Food Service Worker

Snowline Joint Unified School • Part-time

Aug 2007 - Apr 2013 • 5 yrs 9 mos.

Phelan, California, United States

• On-site Serve meals on serving lines; set out prepared foods; replenish containers as necessary; assist with setting up the cafeteria; assist with catering activities

Event Coordinator

Shandin Hills Golf Club • Full-time

2001 - 2006 • 5 yrs

San Bernardino, California

• On-site Communication Creativity Management Marketing Leadership Time management

Customer Service Computer network

Skills: Typing 55wpm • Customer Support • Problem Solving • Skilled Multi-tasked • Teamwork • Customer Satisfaction • Office Operations •

Telephone Reception • Office Equipment • Copies • Typing • Office Administration • Computer Literate• Filing • Communication • Phone Etiquette • Organization Skills •

Customer Service Representative

Budget Car Rental Ontario, CA

2000 - 2001 • 1 yr

Ontario, California • On-site

Greeted customers as they arrive, explaining the rental and paperwork process, upselling insurance and mileage packages, answering customer questions and concerns, assisting customers who have an issue or emergency with their rental vehicle, and updating the rental car inventory.

Skills: Typing 55wpm • Customer Support • Problem Solving • Skilled Multi-tasked • Teamwork • Customer Satisfaction • Office Operations •

Telephone Reception • Office Equipment • Copies • Typing • Office Administration • Computer Literate • Filing • Communication • Phone Etiquette

Customer Service Representative

American Airlines • Full-time

1995 - 2000 • 5 yrs

Greater San Diego Area • On-site

Provided assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage. Escorted passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.

Skills: Typing 55wpm • Customer Support • Problem Solving • Skilled Multi-tasked • Teamwork • Customer Satisfaction • Office Operations •

Telephone Reception • Office Equipment • Copies • Typing • Computer Literacy • Filing • Communication

• Phone Etiquette • Organization Skills •

EDUCATION

International Air Academy

Travel Specialist, Travel Industry

1994 - 1995

Educate and prepare for positions including travel/ tour agents, airline customer service agent

Skills: Typing 55wpm • Office Operations • Telephone Reception • Office Equipment

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