Marie

Poulard

954-***-****

mariecaesophie@g

mail.com

Fort Lauderdale, FL

33311

SUMMARY

Highly- motivated employee with desire to take on new challenges. Strong

worth ethic, adaptability and exceptional interpersonal skills. Adept at

working effectively unsupervised and quickly mastering new skills

SKILLS

© Quality Assurance © Conflict Resolution

© Healthand Safety Compliance © Inventory Replenishment

© Customer Service Facilities Inspection

© Creative Thinking © Microsoft Office

* Team Guidance and © Problem-Solving

Motivation Customer Relations

© Service Optimization © Decision-Making

© Performance Assessment © Clear Communication

* Work Inspection © Supply Management

© Safety Protocols

EXPERIENCE

Housekeeping Inspector at Marriotts Habor Beach Re

Fort Lauderdale, FL

HotelPro/ May 2022 to Jun 2023

- inspect and evaluate guests unit prior to occupancy to insured established

standards are met

- Maintain and reportall service and quality deficiencies that do not met

pre-established standards

-maintain records of inspections to be reviewed by management.

-assist houseman with supplies and inventory remplacement as need by

guests

- assist housekeepers with cleaning rooms as need due to time retrains.

- communicate with front desk and rooms coordinator on rooms status

Turndown Attendant at Ritz Carton

Fort Lauderdale, FL

HotelPro/Jul 2022 to Dec 2022

© Interacted pleasantly with clients and guests when performing daily

duties.

© Delivered extra linens, paper products and toiletries to guests.

© Welcomed guests, provided answers to questions and anticipated

guests’ service needs

© Inspected rooms for safety hazards and working conditions of

‘equipment to report repair needs to maintenance team

© Replenished each guest room with water glasses, toiletries and

paper products

© Responded quickly to guest inquiries and delivered linens and

personal care items upon request.

© Organized supplies for use based on expected customer needs.

© Trained newly hired room attendants on company policies, cleaning

procedures and customer service techniques.

© Supplied extra towels and toiletries when requested to optimize

guest comfort.

© Communicated with maintenance team on damages to repair.

EDUCATION AND TRAINING

Associate of Science: Health Aide

Atlantic Technical College

Pompano Beach, FL

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