BEN HOLLIST

Mobile: 041*-***-***

Residential location is Maclean

Email: adzl2d@r.postjobfree.com

BRIEF CAREER OVERVIEW

In the time I have worked in the Information technology industry, I have held such positions within helpdesk, Deskside support (EUC) lead and management.

I have also worked a good majority of my working life within service delivery\customer service roles. IT is, I feel 75% customer service and 30% technical.

I have a proven track record within this industry, to consistently meet and exceed company set KPI’s and SLA’s. Same is said when in lead\management positions training and mentoring teams to also consistently meet company set SLA’s and KPI’s. My CV may be a few pages but please read through as it will give you a good understanding as to what I have achieved over the years. Also please see my brief synopsis of positions, companies & industries that I have had the pleasure working for and within. Thank You

• Google – Asia Pacific (APAC) IT Asset Manager Staff of 15 (Contract)

• University of Western Sydney – Senior EUC Support -

(Contract)

• KoneCranes – South East Asia (SEAP) IT Manager –

(Fulltime)

• (Contract) NSW Health – Senior EUC Support –

(Contract)

• NRI Formally ASG Group contracted to Air Services Australia – National EUC Manager\Lead - (Fulltime)

• Cinimastudio Lead consultant for Film & Media

Technology support (Casual Contract)

• HCL Group-Contracted to SERCO at Grafton Correctional

(Contract)

CAREER HISTORY

Company: The Ferrymen Contracted to RMS for Ferry operations in Lawrence and Ulmarra Cable Ferries (Casual) Position: Ferry in Chains Operator.

Dates: May 10th, Current

• Safe Operation of Maritime Ferry

• Traffic control of all vehicles and pedestrians that board vessel

• Working within a team environment

• Safety check of vessel for the safe Operation of said vessel

• Maintenance of all Mechanical and operational systems

• Vessel operations under Maritime laws and guidelines Company: HCL Group Contracted to SERO (Fulltime rolling 6-month contract) Position: Senior Analyst for EUC (End User Compute) Dates: October 2021 – November 2022

Senior EUC Consultant to SERCO under contract with HCL Group managed services. Located within the New Correctional Facility located just outside of Grafton NSW.

• Delivering high quality customer service for all users from VIPs to management & users.

• Providing high level customer service on site & remotely, both face to face and on the phone, maintaining a high standard of support and liaison for the service and repair of any miscellaneous IT equipment. (e.g.: printers, projectors & phone systems).

• Building and maintaining good relationships with IT vendors and telco companies

• Liaisons with external vendors and in the purchase and repair of equipment.

• Ongoing management maintenance and continuous operation of hardware, software and network systems within the Correctional Facility.

• Liaising with security and their systems in the setup of above tasks.

• Providing EUC assistance to guards within maximum security prison areas.

• Providing assistance in Video and Web connections to Prisoners families and funerals.

• Providing Best Effort assistance for Video Conferencing systems within sites conference rooms.

• Help in creation of new team strategies, team organisation, efficiency and customer service.

• Incident and request management utilising Service Now

• Advising users on the use of this software for job logging for support services. Company: Cinemastudio (Casual Contract)

Position: Lead consultant for Film & Media Technology support Dates: September 2020 – Casually Ongoing

I was brought on to consult and assist in the efficient running and IT Technology upkeep for all film and Media equipment for the Radio and film industries

• Assist in Technology support

• Build relationships with clients and users

• Responsible for the ongoing management maintenance and continuous operation of hardware, software for Film and media

• Managing, coordinating, mentoring and training teams and users

• Consulting on Technology trends and implementation of technology Software & hardware

• Understanding IT policies and assisting in the addition, and creation of new and existing policies.

• Project Management

• Implementation of new procedures, policies and training for staff and management in the use of company software and computer systems.

Company: NRI-ANZ (Formally ASG Group Contracted to Air Services Australia (Permanent) Position: National Desktop support Manager\Lead.

Dates: April 9th, 2018 to August 31st 2020 (Position Redundancy due to Covid) I was brought on to create and scratch build a Desktop (EUC) team for AirServices Australia, (Air Side Fire fighters and Air Traffic control)

• Team Management

• Re-developing and Implementing New procedures and policies

• Interviewing then employing

• Building a team from scratch and developing them into a functional cohesive team

• Managing, coordinating, mentoring and training teams and users Nationally.

• Managing the onsite level 1-3 desktop - responsible for the ongoing management maintenance and continuous operation of hardware, software and network systems for over 400 users nationally delivering high quality customer service for all users to upper management level; purchase & setup of all new equipment for all new & existing users.

• Project management - software & hardware rollouts, testing implementations of software and hardware; departmental moves; branch relocations and new branch fit-outs – both nationally and internationally. Team motivation, mentoring and training.

• Storage management and disaster recovery.

• Liaisons with IT vendors; day to day management training and mentoring IT staff and other key IT users within Australia.

• Training and mentoring IT staff assisting and giving up to date advice on helpdesk operations.

• Travel within Australia and New Zealand to form a high level of customer service and rapport with users and management, as well as servicing any IT issues that may be apparent at the time.

• Implementation of new procedures, policies and training for staff and management in the use of company software and computer systems.

Company: NSW Health (Contract)

Position: Senior Workspace Analyst - servicing sites from Wollongong to Sydney.

Dates: Dec 2016 to Feb 2017 - Then again from Oct 2017 to March 2018

My role was to manage & resolve incoming calls for support assistance and assist in the creation and management of processes and procedures.

Company: Konecranes Pty Ltd (Permanent)

Position: IT Manager for the SEAP (South East Asia Pacific) region. Dates: November 2012 – November 2015

My role was to manage the day-to-day duties of my team of 10 over 4 countries, this included team management, mentoring & training, servicing and repairing IT related equipment and software: Company: University of Western Sydney (UWS) (Contract) Position: Senior Desktop Support Officer

Dates: September 2011 – September 2012

One year desktop support contract – Level 3 Desktop Support/IT Officer across five campuses of UWS;

delivering high quality customer service for all users from students to upper management.

Company Google (Contract)

Position: IT Asset Team Manager\Lead for Asia Pacific region

(APAC)

Dates: January 2011 - September 2011

My role as IT asset management & purchasing lead, was to lead a team of 15 in the management and purchase of all IT assets within the APAC region. This required a very specific understanding of different cultures, business liaising and of course required a delicate hands-on approach. Involved with servicing up to 5000 users within the Asia Pacific region.

Hobbies

• Building rustic furniture

• Online video presenter for DIY YouTube channel (The Bush Shed)

• Music & Entertaining

• President of Community Radio2mcr MacArthur & on- air presenter Have worked in both Commercial Radio and Community Radio.

Education

• August 2002 - July 2003 - TAFE NSW – South Western Sydney Institute - Miller College

Certificate IV in Information Technology (Passed with Distinction)

• January 2002 - July 2002 - TAFE NSW – South Western Sydney Institute - Miller College

Certificate II in Information Technology (Passed with Distinction) Name: Joe Simiana

Company\position: Cinemastudio (Owner)

Email: adzl2d@r.postjobfree.com

Phone: 048*******

Name: Jari Kemppainen (Former Manager)

Company\position: ASG - QLD & NSW Regional Lead\ Manager Email: adzl2d@r.postjobfree.com

Phone: 041*-***-***

Name: David Tough (Colleague)

Company: National Infrastructure Team Lead for Air Services Australia Email: adzl2d@r.postjobfree.com

Phone: 014********

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