Medical Receptionist Customer Service

KRISTY WELKER

**** ****** **** *** · Melissa, TX 75454

469-***-****

adzl1d@r.postjobfree.com

Seeking to bring my extensive people skills and Medical Reception experience to help create an interface with patients that promotes patient comfort, increases patient retention, and adds proficiency to the resulting flow of patient information.

WORK HISTORY

April 2023—July 2023—Medical Receptionist

Retina Center of Texas, Plano, TX

This position was quite similar to my position with Wildflower Women’s Center. Served as Medical Receptionist using Nextech EMR. Answered phone to establish appointments. Greeted patients in a warm, friendly manner and assisted patients through the initial paperwork process. Worked closely with physicians and other staff in ensuring patient information was correct and ready for billing. Scanned information into files and was integral to the patient file management process. Worked with insurance companies obtaining pre-authorizations and in sending and receiving necessary patient information. Took vital signs, roomed patients, and sterilized instruments. 2019 to October 2022—Medical Receptionist

Wildflower Women’s Center, Melissa, TX

Served as Medical Receptionist using Open PM as Practice Management. Answered phone to establish appointments. Greeted patients in a warm, friendly manner and assisted patients through the initial paperwork process. Worked closely with physicians and other staff in ensuring patient information was correct and ready for billing. Scanned information into files and was integral to the patient file management process. Worked with insurance companies obtaining pre-authorizations and in sending and receiving necessary patient information. Took vital signs, roomed patients, and sterilized instruments.

2007-2009—Sales

Macy’s, Fairview Heights, IL

Sales. Specialized in scents and perfumes. Consulted with customers in finding products for which they were searching. An important element of this position was remaining positive with the customer and ensuring that their expectations had been met. I am very proud of the number of returning customers. 2004-2006—Medical Receptionist

Dr. Guy Atoh, Alton, IL

Served as Medical Receptionist in this single physician office. Greeted patients. Answered phones, set up and managed appointments, managed medical records, and generally maintained the office. 1999-2001—Medical Receptionist

East Louisville Pediatric Office, Louisville, KY

Served as Medical Receptionist in multi-physician office. Greeted patients, answered phones, and managed patient files ensuring accuracy of patient information for billing. Worked with insurance companies sending and receiving information necessary for payment. EDUCATION

Roxana High School, Graduated 1993

Lewis and Clark Community College, 1996-1997

SKILLS

Compassionate and empathetic. Read people well. Can rapidly connect and support patients who are fearful or nervous. Enjoy working as part of a team, or individually. Enjoy learning. ACTIVITIES

Enjoy volunteering, such as my volunteer work with Calvary Baptist Church in Edwardsville, IL. 2