Customer Service Representative

Arlene Folkes

**** * *********** ** *** ****A

Phoenix AZ 954-***-****

adzkti@r.postjobfree.com

ARLENE HYLTON

Objective

To obtain a position in the customer service field where I can utilize as well as challenge my prior work experiences and allow room for growth within the customer service facility.

Skills

Positive attitude, Self-motivated, and organized

Team player

Efficient in Microsoft Word, Power-Point, and Excel

Desire to learn and improve

Customer Service oriented

Outgoing, Trustworthy and Kind

Work History

Customer Service Representative 2022-2023

Randstad- Earth City MO

Assisting members with enrolling in copay Assistance for Meds

Contacting pharmacies to confirm members are enrolled

Assisting with copay assistance when they are no longer eligible

Customer Service Representative 2020-2022

Omni interactions- Denver CO

Assisting members with there Accounts

Updating and notating accounts

Providing shipping and mailing information about cards

Educating members about their transactions

Customer Service Representative, 2016-2020

Teleperformance-North Lauderdale FL

· Creating an hassle free environment for members

· Educating members about their health Insurance and Benefits

· Updating members accounts with participating providers

· Helping members with payments and transactions.

Customer Service Representative, 2014-2016

Global Response-Margate FL

Placing Orders for Customers

Billing

Shipping and Handling

Payment transactions/procedures

Supervisor

2000-2014 PRC, Carrollton TX

· Train and Developed agents to improve performance and center productivity

· Interview new hire candidates

· Manage a team of 20-25 agents

· Work with management to update policies and procedures

Customer Service Rep

1999-2000 Interactive Response Technology, Lauderdale Lakes FL

· Took incoming calls from Diners Club Members

· Updated and notated accounts

Handled customer complaints

Shift Manager

1994-1995 Taco Bell Fort Lauderdale, FL

· Schedule employee shifts

· Made sure rules and regulations were adhered to

· Responsible for opening and closing of business

· Responsible for cashing out register and monitoring funds in register

Patient Care Assistant

1993- 1994 the Palms of Sunrise, Sunrise FL

· Patient Care

· Baths/Feeding

· Vital Signs Administration

Education

06/1991 the University of the State of New York, Queens NY

· High School Equivalency Diploma

· Concorde Career Institute Fort Lauderdale FL ( Medical Secretary)

· Mcfatter Vocational Tech- Certified Nurse’s Assistant

References

References are available upon request

Contact this candidate