Nicole Stuckey

Mid-Level Customer Service Professional

EMAIL

adzksr@r.postjobfree.com

PHONE

330-***-****

Skills

Customer Support Services

Customer Service Management

Call Center Services

Administrative Functions

Phone Sales

Supervision

Customer Service

Telemarketing

Sales

Social Work

Computer Literacy

Communications

Cold Calling

Work Experience

Jul 2022 - Present

Youngstown, OH

Manager

McDonald's

I am constantly in contact with the customer from taking orders, fulfilling them accurately and receivingpayment. Began manager training within a year.

Mar 2017 - Jun 2022

Youngstown, OH

Administrative Assistant/Receptionist

PowerTrip Auto

As the assistant and receptionist to an established auto mechanic my duties range from placing autopart orders to setting appointments, taking payments, and delivering gasoline to Emergency Roadsidecustomers, along with doing payroll and accurately calculating employee hours. E-commerce experience

Nov 2019 - Oct 2021

Struthers, OH

Kitchen Manager

Morgan Oil

As the evening manager in a gas station kitchen my responsibilities ranged from overseeing employees to ensure a smoothly run shift, food prep, proper sanitation, customer service, order taking, customerservice, running a register and money handling, along with assisting customers in a drive thru window.

Apr 2015 - Aug 2017

Youngstown, OH

Shift Manager

Subway Sandwiches

Duties and responsibilities included opening the store daily, predicting proper amounts of bread to bake and food to prep in order to get thru peak operating hours, overseeing employees to ensure a smoothlyrun shift, running a register, money handling, as well as providing exceptional customer service.• Was promoted to shift manager within 6 months of employment.

Jul 2010 - May 2012

Boardman, OH

Telephone Sales Representative

Farmers Insurance Group Walker Agency

As a TSR for an independent insurance agent, I was responsible for cold calling potential clients and setting quote appointments with the agent. I was also in charge of taking in-bound calls, payments, and providing stellar customer service.

Aug 2006 - May 2008

Boardman, OH

Customer Sales Representative

EBSCO Teleservices

My duties as a TSR were to call current and past magazine subscribers in order to renew theirsubscriptions at a substantially lower rate. I was also responsible for collecting sensitive payment information. E-commerce experience

Jun 2003 - Jun 2005

Youngstown, OH

Laborer

Brentwood Originals

Working in the packaging department I was responsible for inspecting pillows for any defects or damages before packing and sealing their boxes to prepare for shipment.

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