Customer Service Database Management

OBJECTIVE

I am seeking an IT position to utilize

the IT skills I have learned while

pursuing a BS degree in Computer

Science. I have Strong database

ability, Problem-Solving Skills in

Communications. Fast Learner with

a great willingness to go the extra

mile. Adept in handling multiple

tasks.

SKILLS

• Information System Tech

• Departmental collaboration

• Technical support

• MS Word, Excel, ppt

• MS Windows, Mac & Linux

OS

Coursework

• Networking

• System administration

• Hardware & Software

configuration

• Dreamweaver

• Python,

• SQL server

• Database Management

MISCELLANEOUS :

§ SSMS

§ SQL*PLUS

§ MariaDB

§ MySQL

§ MS Office Suite,

EXPERIENCE

Rideshare driver June 2021 – Present

● Politely communicate customer

● Arrive on schedule for pick up and drop off

Unemployed June 2020 – June 2021

● Laid off due to the Pandemic (Covid-19 outbreak) ABM Aviation July 2013 – May 2020

• Monitored new employees on customer service, cash register training, and company policies.

• Utilized my bilingual and excellent communication skills to provide superior customer service.

• I was a great team player and role model for employees, which led to front service.

• Received Employee of the Year award on occasions in one year Muklami Health Center (Ethiopia) September 2011 – March 2013

• Diagnose and treat the patient accordingly.

• Refer patient to a high level if needed.

• Lead employee and work program

• Assign daily duties and sites.

• Follow up on daily professional activities in the institution. EDUCATION

Information System Technology May 2023

Northern Virginia Community College

● GPA: 3.1

● Have basic knowledge in various technological practices in network security, database management, developing, and implementing to provide for business processes.

Kea-Med University August 2011

Hika Gutema

*******@*****.***

571-***-****

§ Photoshop

§ open office

Addis Ababa, Ethiopia

● GPA: 3.5. Studied Public Health Officer, Patient diagnosis, Patient treatment and referred if needed.

● Student leader, Apprenticeship programmer.

VOLUNTEER EXPERIENCE IN PROGRESS

§ conducting real-world projects, gathering data, creating models, drawing insightful conclusions, and offering beneficial solutions to challenging business issues.

> Python & R

> Statistical Analysis

> Machine Learning

> Data Pre-processing

> Deep learning

> Data Mining

> Database management

> Exprimental Design & A/B Testing

> Industry-Specific Tools

Contact this candidate