Redford, United States ***** 313-***-**** adzksj@r.postjobfree.com

URIIA JONES

Dependable Lead Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms, rooms, lobbies, conference rooms, and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Results-driven Quality Inspector excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. PROFESSIONAL

SUMMARY

SKILLS ● Closet Detailing

Repair Technical

Documentation

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Team Communication &

Documentation

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Guest Amenity

Replenishment

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Priority Customer

Management

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● Visual Quality Inspection

● Motivational Leadership

● Inventory Management

● Assign Daily Schedules

Operational Efficiency and

Safety

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● Employee Evaluation

● Guest Relations

LEAD HOUSEKEEPER/INSPECTOR 12/2021 to Current

Holiday Inn & Suites, Farmington, MI

WORK HISTORY

● Communicated repair needs to maintenance staff.

● Verified timekeeping records and handled any discrepancies with employees.

● Disposed of trash and recyclables each day to avoid waste build up.

● Evaluated employee performance and developed improvement plans.

● Trained and mentored all new personnel to maximize quality of service and performance.

● Increased employee performance by 25% through effective supervision and training.

● Monitored and evaluated performance of personnel to confirm compliance with standards. Supervised team of 4 housekeeping agents and helped to resolve issues arising during shifts.

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● Increased customer service ratings through personable service.

● Verified cleanliness and organization of storage areas and carts.

● Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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● Adhered to professional house cleaning checklist.

● Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

● Managed laundry sorting, washing, drying, and ironing HEAD HOUSEKEEPER 05/2018 to 11/2021

Embassy Suites, Livonia, MI

● Evaluated employee performance and developed improvement plans.

● Kept building entryway glass clean and polished for professional presentation.

● Completed schedules, shift reports, and other business documentation. Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

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Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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Maintained clean and comfortable environments in commercial lobbies by vacuuming, deep cleaning, cleaning windows, and dusting.

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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Wayne Community College, Detroit, Campus, Detroit, MI Associate of Science, Elementary School Teaching, 05/2011 EDUCATION

● Relevant Coursework: Bio Hazard Safety - Cleaning & Disposal

● Relevant Coursework: Crime Scene Clean up

● Relevant Coursework: Pest Extermination & Control

● Relevant Coursework: Business Ending Slavery & Human Trafficking Prevention

● Relevant Coursework: De-escalation Training

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