Customer Service Representative

Velina Hayes 484-***-****

adzkrw@r.postjobfree.com

Velina Tiffany Hayes

[ Administrative Support]

[ 8/2006- 12/2009] [ Northampton Community College ] [Tannersville, Pa ]

[ Liberal Arts]

[ 1/2001-10/2003 ] [ Venus machine and Tools ] [ Stroudsburg, pa ]

[ Secretary ]

• In charge of payroll.

• Completed invoices and other clerical duties

• filing

[11/2003-3/2004] [Pocono Adult and Pediatrics Medical Group] [East Stroudsburg, pa]

[ Medical receptionist]

• Set up appointments

• Answered phone

• Filing, formatting disks

• Check in patients

[4/2004-11/2006] [Quality Prospects Inc] [Tannerville,pa]

[Customer service representative]

• Answered incoming calls, made outbound calls

• Informed potential customers about time-share presentations

[1/2008- 10/2010] [Tmobile,USA] [Allentown,pa]

[Customer Service representative]

• Provided troubleshooting for customers

• Directed calls to proper tiers

• Informed customers of products and pricing.

[3/2008-11/2010] [Integrated marketing Solutions] [East Stroudsburg]

[ Telephone Operator]

• Answered outgoing calls

• Set up appointment times for customers

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