Targbe Martin Somah Jr

Professional Summary

Finance and Customer Relationship Professional with over ten (10) years of international experience within the United Nations Common System. Proven record of generating accurate financial reports, establishing efficient internal control systems, effectively monitoring and reconciling accounts, and preparing and consolidating financial statements in accordance with international accounting standards. Direct customer engagement approach. Respect for Diversity. Great collaborator and team player. Adapted to working in a multiethnic work environment. Ability and willingness to learn new skills. Capable of setting own priorities with little or no required supervision. Excellent communication, listening, analytical, and persuasive skills.

Work History

Customer Service Lead- Appliances Connection (Polished COM Inc.) Brooklyn, NY 11214

08/2021 – 08/2023

Implement best practices to minimize customer complaints and improve negative customer service ratings

Reduce volume and frequency of department chargebacks and enhance customer service score by facilitating timely response best practices to adequately resolve customer complaints

Manage call queue and monitor traffic to reduce call wait time

Handle resolution process for escalated customer complaints

Streamline business processes to reduce delivery wait time by actively confirming scheduled deliveries and communicating accurate timelines to customers

Establish an internal system to solicit customer feedback post-call to improve customer satisfaction

Key Achievements: Improved negative customer service ratings from Very Poor

(2.5) to Excellent (4.5) in six months. Slashed average delivery wait time by 30%

United Nations - Finance and Budget Manager

(Haiti, the Dominican Republic, and the Democratic Republic of Congo)

02/2008 - 09/2019

Focal point for the Trust Fund Project for Victims of Sexual Exploitation and Abuse (SEA)

Monitored all fund balances, fund requests, allotments, and redeployments.

Collaborated with Finance and Budget Sections to process all payments to vendors and suppliers on a timely basis

Implemented best practice of 3-way Matching (Purchase Order-Vendor Invoice-Goods Receipt) to confirm accuracy and completeness.

Custodian of the Petty Cash Imprest account

Supervised monthly payroll processing and pension contribution schedules

Implemented effective internal controls to safeguard assets.

Assisted in year-end account closure and posting of journal entries

Prepared consolidated financial statements in line with IPSAS and GAAP

Supported HR in administrative tasks for staff

Key Achievements: Promoted three times in the space of five years. Completed five major Trust Fund projects in three different regions.

Key Skills:

Enterprise Resource Planning (ERP-SAP),

QuickBooks (5+ years), Financial

Reporting and analysis, General Ledger

Accounting, Account Reconciliation and

closure, Payroll Processing, Bank

Reconciliation, Accounts Payable and

receivable, Journal Entries, Budget

Forecasting, IPSAS-Compliant Financial

Statements, Donor Reporting, Trust Fund

Projects, Office Management, MS-Excel

(10+ years), MS-Word, MS-Outlook

Excellent communication skills

Keen attention to details

Education

01/2011 - 02/2013

Kaplan University (now Purdue University

Global)

Davenport, IA, USA

Master of Science in Accounting (MSA)-

Highest Honors

07/1997 - 05/2003

University of Liberia

Monrovia, Liberia

Bachelor of Business Administration in

Accounting (BBA)- Highest Honors

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