Tracy Lynne Laffrenier

** ***** **. **** ***

Barrie, Ont. L4N 3A5

Job Objective: To obtain a Surveillance or Table Games Position that will promote growth, stability and opportunity for advancement.

Work Experience:

Surveillance Officer, October 2019 to April 2023. Woodbine Raceway.

Dual Rate Supervisor, May 2018 to October 2019. Gateway Casino, Innisfil, Ont.

Surveillance Operator, April 2017 to February 2018, Norwegian Cruise Lines.

Dual Rate Surveillance Shift Manager, February 2005 to March 2017. Casino Rama, Ont.

Monitor Room Operator, April 2001 to January 2005. Caesars Windsor, Ont.

Gained knowledge of all aspects of table games procedures and operational requirements of the Surveillance department. Identified infringements of the gaming regulations and house rules. Displayed an upbeat and positive approach and worked in a teamwork oriented environment. Performed other duties as assigned and adhered to all gaming regulations. Operated all surveillance cameras, monitors and other equipment. Gained knowledge of all live games: Blackjack, Poker, Craps, Roulette, Tiles, etc. Also gained knowledge of all other casino departments: Slots, Soft Count, Security, etc. Maintained strict confidentiality and fraternization policies in a secretive manner. Supervised and trained monitor room operators.

Dealer/Floor Supervisor, Mid August to Labor Day, 1998 to 2000. Canadian National Exhibition.

Dealer/Floor Supervisor, July 1996 to March 1998. Mr. Casino, Orillia Ont.

Blackjack and Poker Dealer, Sept 1994 to July 1996. J&J Casino, Richmondhill, Ont.

Six years experience dealing, supervising and training new dealers for Blackjack and Poker at Charity Casinos.

Summary of Qualifications:

Thorough knowledge of gaming operations and AGCO regulations and rules.

Excellent customer service skills.

Profound ability to maintain a flexible work schedule and work in a fast-paced noisy environment.

Strong ability to stand and walk for long periods.

Trained to identify methods of cheating and Card Counters.

Ability to interface with all departments under surveillance, outside law enforcement and Surveillance Information network.

Knowledge and understanding of company and department rules, regulations, policies and procedures.

Ability to read, write and communicate verbally in English.

Skilled in establishing and maintaining effective working relationships with staff and customers.

Education: Innisdale Secondary School

Barrie, Ont.

1985- Grade 12.

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