Customer Service Administrative Assistant

Socoya Priest

Address **** ******** *** *******, ** 30317

Contact 678-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented and professional. Communicates well with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality and accustomed to a fast-paced hospital and customer service flow..

oAbility to type 40 wpm

oStrong leadership and training skills

oStrong organizational skills

oMicrosoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook

oStrong customer service skills

oCommunication Platform: Zoom

oAbility to multitask

oStrong listening skills

KEY QUALIFICATIONS

M Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Atlanta Medical Hospital – Atlanta, GA 01/2021 – 2022

Housekeeper

oCleaned surgical and patient rooms

o Attention to details

oMaintained high level of cleanliness and organization of assigned areas of the facility

oExceeded company standards for comfort and cleanliness

Stay at Home Parent – Atlanta, GA 12/2018 – 01/2021

Homemaker

oEnsured household duties were completed and managed household budget

oCoordinated medical care, meals, and social activities

oRemained deadline-oriented and reliable while adjusting priorities and managing time wisely

oProvided encouragement, support, and access to activities that enabled the development of skills

Stein Mart – Atlanta, GA 01/2016 – 12/2018

Inventory Specialist

oPerformed quality assurance checks

oCounted inventory, recorded numbers, and paid close attention to detail

oApplied price tags to inventory and functioned independently with minimal supervision

Donnelly Communications – Atlanta, GA 12/2014 – 01/2016

Customer Service Representative

oAnswered Inbound calls through a third party for different fast food restaurants and other companies

oDocumented and reported customer and employee complaints to headquarter for call back and resolution

oDocumented details quickly, efficiently and accurately

oProvided high quality customer service

oListened effectively

Stay at Home Parent – Atlanta, GA 01/2013 – 11/2014

Homemaker

o Managed household budget

oRemained deadline-oriented and reliable while adjusting priorities and managing time wisely

oRequired to make quick, crucial, and often unprecedented decisions

Cracker Barrel – Douglasville, GA 03/2007 – 12/2011

Server / Hostess / Customer Service

o Delivered guest’s food and beverages ensuring quality and accuracy

oAttended to guest during the entire dining experience

oMaintained cleanliness and organization If restaurant

oProvided superior training, and leadership skills

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