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Customer Service Relationship Manager

Location:
Irvine, CA
Salary:
118000
Posted:
September 08, 2023

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Resume:

Robyn Hersch

949-***-**** adzkps@r.postjobfree.com IRVINE, CA 92604

SUMMARY

Highly-motivated professional with a strong work ethic, adaptability and exceptional interpersonal skills. Able to work independently and quickly master new skills. Thrive in a collaborative team environment. EXPERIENCE

Marketplace Compliance, BlueAlly Technologies, November 2018-Current Irvine, CA

• Stayed abreast of applicable laws and regulations in order to respond, appeal and report violations.

• Implement and monitor compliance risk controls to identify deviations and offer recommendations.

• Monitor regulatory/ legal developments to communicate risks or opportunities to relevant groups.

• Analyze data to provide insights and recommendations to management - mitigating conduct risk.

• Prepare Account Health Metrics reports.

• Co-ordinate with customer service on violations, determine appropriate course of action and appeal where appropriate.

• MAP Policy compliance implementation/ correction of deviation and correspondence in respect thereof. Financial Advisor/ Wealth Relationship Manager, Liberty Life, 2012- 2016 Johannesburg, South Africa

Legal Collections Manager, Bayport Financial Services South Africa, 2010- 2012 Johannesburg, South Africa

Credit (Underwriting) Officer, Investec Private Bank, 2008- 2010 Johannesburg, South Africa

• Worked closely with legal and compliance divisions to ensure the interests of the Bank are upheld.

• Anti Money Laundering and suspicious transaction reporting.

• Monitored Margin Call Accounts and prepared applicable reports for management review.

• Trained new bankers on applicable process, policy and procedure.

• Reviewed and analyzed loan applications to determine acceptable risk exposure. Private Banker, Investec Private Bank, 2005-2007

Johannesburg, South Africa

• Ensure documentation is correctly signed and completed.

• Facilitate process from deal initiation, to legal review, to payout and implementation.

• Negotiate with various internal teams to ensure the deal goes ahead smoothly.

• Collaborated with mortgage and wealth management partners to assist customers with specialized needs.

• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.

• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.

• Training and mentoring of new hires.

Candidate, Greensteins Attorneys, January 2002-December 2004 Johannesburg, South Africa

• Worked independently to meet deadlines and achieve objectives.

• Demonstrated working with people across different social identities and backgrounds.

• Drafted motions, briefs, pleadings, notices, affidavits and other legal documents.

• Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.

• Stayed abreast of changes in legislative and regulatory guidelines. EDUCATION AND TRAINING

• Bachelor of Laws, University of South Africa, South Africa December 2002

• Practical Legal Training – Rand Afrikaans University

• Practical Examination for Attorneys (Board Exam)

• National Credit Regulator Debt Counsellor - Association of Legal Aid

• High School completion- 1998

SKILLS

• Policy and Procedure Enforcement

• Risk Identification, analysis, and mitigation

• Detect Violations and Infractions

• Process Implementation

• Compliance Reporting

• Compliance Reviews

• Document Review

• Law and Statute Implementation and Compliance

• Critical Thinking

• Flourish in Team Environment

CERTIFICATIONS

Admitted Attorney of the High Court South Africa, 2005



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