Corinne M Raymer

*** * ****** **

Airway Heights WA

Home phone: 503-***-****

Email: adzkpp@r.postjobfree.com

OBJECTIVE: Looking for a position with a fast-growing company with room for growth in the Human services industry by providing the utmost compassionate care for clients and continue to learn and actively provide care for residents and clients

High Lights:

●10+ years Collection/Customer Service

●MS Office proficient

●Accounting systems and software

●Rapid 10key/data entry

●2year Certificate Administration/Software Specialist Columbia College

●Top performance account receivable and debt recovery dollar amount collected

●Accounting Certificate American Banking Assoc

●Provide Hospice care part ti

●Coast Rehab DSP support PRN and on call

●Linguava interpreter

Employment History:

US Bank

Collector II 10/2017-Present

●Collecting on Home Equity Line of Credit/ Reserve Line of Credits/ Loans. Making outbound calls to negotiate payments and payment plan to cure delinquent account by utilizing Orchid/Seibel/ CACS systems and web base applications while staying within Banking compliances

RE/MAX Goldfern Realty

Property Manager 07/2014-07/2017

●Manage commercial and residential properties for investors

●Sales and marketing

●Train new associates

●Provide monthly financial statements to clients

●Organize meetings and events for lessors and investors

●Handle complaints and request of tenants

●Update MLS websites

●Administrative office responsibilities and project

US Bank Corporation

DDA Collector II 06/13-/01/2014

●Answering inbound and making outbound calls to collect over draft fees on personal and business accounts

●Setting up payment plans

●Educating customers on DDA transactions to avoid late fee

●Providing customer service according to bank regulations of FDCPA

●Assist and direct calls to appropriate departments for assistance

Seterus Inc. Subsidiary of IBM

Collateral Control Coordinator II 07/07-06/13

●Utilize Microsoft Office products such as Access, Excel and Word to order, distribute and return original mortgage files to and from third party custodians.

● Manage document/file vault and monitor off-site custodian performance, performing vault maintenance and audits.

●Review and create legal and recordable real estate collateral documents with attention to detail and data accuracy.

● Multi-task and prioritize several assigned functions, ensuring individual and department goals are met.

● Handle multiple projects with accuracy and attention to detail.

Wilshire Corporation

Debt Management Representative 10/06-07/07

●Place outbound and inbound calls to secure payment arrangements from delinquent customers.

●Review status of delinquent loans to negotiate and influence customer to procure payment whenever full payment is not possible.

●Record information in the servicing system obtained through verbal or written borrower communication, including payment arrangements and other pertinent information

●Assist customers with varieties of research on disputed accounts, misapplied payments and other account errors and route to the correct department for resolution.

ATTWS/Cingular Wireless

Senior Financial Coordinator 10/02-10/06

●Assist various divisions with training, system implementing and policy & procedure updates

● Coach and monitor employees to assure productivity and quality results meet and/or exceed company expectations.

●Responsible for research and process internal and external payment dispute inquiries via NWRS (National Work Request System), email, written correspondence and E-fax via for Bill Pay Payments, lockbox, ARC, Western Union, Speed Pay, ACH, misapplied Medavante and Mellon bank

ATT Wireless Services

Final Account Representative 10/97-10/02

Resolve billing questions and disputes and negotiate payment arrangements to avoid write off via multiple systems, including Axys, Mosaix, CACS, and web-based tools to appropriately service AT&T Wireless collections accounts.

●Interface with sales, service, and business office departments, dealers, and collection agencies as necessary.

Other Work Experience:

●Wells Fargo Loss Processing Center: Subscription Fraud/ Loss Processing specialist 06/97-08/97

●JC Penney Credit Center: Account Receivable clerk 07/96-06/97

Reference Upon Request

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