Customer Service Representative

Miracle Thompson

adzkoz@r.postjobfree.com / +1-317-***-****

Eager and result driven customer service representative with over 4 years experience. Exceptional Organizational skills paired with a positive attitude. Ready to add a excellent and energetic energy to the workplace and customer’s satisfaction.

CVS/ Manager/ Pharmacy Technician August 2021-June 2022

• Opening /closing the store

• Operating the store some days

• Fill prescriptions for patients

Assurant / Customer Service Representative Addison Texas June 2019- August 2021

• Maintain and update customer account and records

• Take maximum 45 inbound calls a day regarding insurance claims & warranties

• Gather information, policies, forms, and other records provided by claimant and other agencies or resources to make appropriate determination of resolution

• Balance workload based on business needs between paperwork and in bound calls

• Forwarding suspected fraudulent and questionable claims to appropriate personnel

• Manage Daily chat rooms with customer handling complaints, concerns & account information

• Manage internal Database with sensitive Customer information Buffalo Wild Wings/ Certified Train Lead/Host - Indianapolis, IN January 2018 to March 2019

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area

• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

• Receive payments by validating credit charges; approving checks; accepting currency

• Observant to Guests' needs throughout dining experience to ensure they receive high quality service

• Assists management with hiring processes and new team member training • Performing management duties when manager is absent or out of office

Stericycle/ Customer Service Representative - Indianapolis, IN June 2016 to August 2017

• Assisting customers with billing concerns, collecting past due payments, upgrade payments, regular service fees

• Responding to customer questions via telephone and written correspondence regarding basic information, billing, and medical questions

• • Managing New Agents/ Training on Company polices and procedures and overseeing that their first experience on the floor are positive

• Informing customers on current prescription status and other information pertaining to their current health status/medical intake

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