Customer Service Crew Members

Location:

Caloocan, South Cotabato, 9506, Philippines

Salary:

$35 per hour

Posted:

September 08, 2023

Contact this candidate

Resume:

MARY ANN S. SERRANO

+639*********

******************@*****.***

Upper Lopez Jaena, Brgy. Zone IV, Koronadal City

South Cotabato, Mindanao, Philippines 9506

P R O F I L E

A position in your company that will utilize my knowledge gained from formal education in a prestigious

institution. Exceptionally have pleasing personality and sense of leadership who can meet the demand of the

practical and functional community.

S K I L L S

Marketing skills

Management skills

Leadership

Computer Literacy

Problem-Solving

Multi-tasking

Observation

Strong Communication

E D U C A T I O N

COLLEGE

GoldenState College of Koronadal

Bachelor of Science in Hospitality

Management

2019 - 2023 (on process for diploma)

SECONDARY SCHOOL

Koronadal National Comprehensive High School

2007 - 2011

E X P E R I E N C E

ON- SITE SUPERVISOR

Wizard Manpower and Allied Services, Inc.

Room 302 3rd Floor, Columbus Plaza Hotel, South Osmeña Street, General Santos City

Chowking Drivethru Koronadal

2017 – up to present (6 years)

Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally

Conduct orientation to the newly hired crews regarding with the Company Rules, Food Safety Policies, Safety and Security, and Cleaner Production Pollution and Prevention (CP2P)

Handling the recruitment process of the company and its hiring and selection process

Maintain quality control for all food served

Analyze staff evaluations and feedback to improve the customer's experience

Train new employees and provide ongoing training for all staff

Organizing monthly meeting in the team

TEAM LEADER

Tekton Entre Multipurpose Coop. (CLOSED)

Chowking Drivethru Koronadal

2016 – 2017 (1 year)

Supervising the activities of servers, cooks, hosts, and other crew members

Educating crew members on proper food handling procedures and customer service

Ensuring that established guidelines on hygiene, quality, and food safety are followed

Scheduling work shifts and approving or declining Crew Members' requests for leave and time off

Resolving customer complaints and answering questions regarding pricing and menu items

Assisting Crew Members in processing payments using of Point of Sale system

SERVICE CREW (CASHIER)

Fresh n’ Famous Foods Inc.

Units 1702 1703 Jollibee Plaza Don Francisco Ortigas, Jr., Rd, Ortegas Center, Pasig, Metro-Manila

Chowking Drivethru Koronadal

February 2016 – August 2016 (6 months)

Greets all customers politely when they enter the food court.

Records customer orders, both at the counter and at the drive-through (if applicable).

Transfers orders to the kitchen to ensure their preparation.

Monitors orders and ensures their prompt delivery and helps package food in boxes and bags.

Up-sells in-store promotions, when applicable and listens to and resolves customer complaints, suggestions, and inquiries.

Keeps the counter and dining area neat and clean, sweeps and mops the floor regularly.

Restocks napkins, straws, lids, and other supplies in the dining area.

Tallies orders served and amount of cash received

Inventories supplies and goods with supervising manager, when necessary.

Takes money from customers and provides correct change.

Processes credit card and debit card transactions and keeps track of a cash drawer and ensures it is balanced at the end of the shift.

SERVICE CREW (DRIVETHRU CASHIER, ASSEMBLER, PRESENTER)

Array Food Corp.

KCC Mall of Marbel, Gensan Drive, Koronadal City, South Cotabato

Jollibee Koronadal Drivethru

2014 – 2015 (9 months)

Perform food production duties or serve customers at the cash register following standard operating procedures

Ensure operations excellence by adhering to the systems and standards of the store

Maintain a clean and organized workstation and ensures a clean guest area

Take the orders accurately while using headset accordingly and process bills for the customer and also issue them receipts

Ensure customers are always satisfied before leaving the food court

Follow al food health and safety requirements and assist with food preparation

Understand, follow and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, follows and promotes Food Safety practices, cleanliness and sanitation, and good housekeeping practices.

SALES ASSISTANT

Gainsano Grand Mall – Koronadal

Gensan Drive Bo.2, Koronadal City, South Cotabato

Men’s Wear

2013 – 2014 (6 months)

Ensure high levels of customer satisfaction through excellent sales service

Maintain outstanding store condition and visual merchandising standards

Maintain a fully stocked store and ascertain customers’ needs and wants

Recommend and display items that match customer needs

Welcome and greet the customers joyfully and energetically

Follow all companies policies and procedures

SERVICE CREW

Kainan KCC Mall

KCC Mall of Marbel, Gensan Drive, Koronadal City, South Cotabato

2013 (6 months)

Ensure that the food court’s cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.

Communicate effectively with team members and management to create work schedules, and resolve any interpersonal issues as needed.

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Work together with the kitchen team to prepare foods such as sandwiches, pasta, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.

TRAININGS AND SEMINARS

2017

-Wizard Manpower and Allied Services, Inc On-Site Supervisor (OSS) Training, General Santos City

-Hairdressing NC II TESDA

2018

-Halo-Halo Rally and Marketing Strategy

2019 – 2022

-Red Cross Training – First Aider

CHARACTER REFERENCE

Rheamie Bautista

+639*********

Restaurant Manager