Customer Service Operations Manager

Michelle Stark

951-***-**** adzkls@r.postjobfree.com

Summery

Self-motivated manager with strong leadership and customer service background. Focused, engaged, and perceptive leader; able to rationally solve problems and obtain goals. Maintaining a functional system with a large team. Effective team player with exceptional communication and interpersonal skills.

Experience

Operations Area Manager and Transportation Manager, Amazon: Eastvale, CA—2018-present

•Lead, direct and manage workforce of 20+ people to meet individual and team goals.

•Manage teams of 50-100 people in the leadership of the yard and vehicles used to move trailers.

•Accountable to labor planning, staffing, and training

•Manage funding needed to run department for third party companies and supplies.

•Inspire and motivate a team to reach and exceed role expectations.

Operations Manager of Inbound, Target Distribution; Rialto, CA — 2015-2018

•Lead, direct and manage workforce of 40+ people in the coordination of inbound activities for daily warehouse operations.

•Ensure that the operations staff executes service agreements at, or above the customer's standards.

•Inspires/motivates team to achieve great performance.

•Leveraging cutting-edge logistics technologies to help drive sales profitably and deliver on our brand promise.

Executive Team Leader of Operations, Target Stores; Commerce, CA — 2005-2015

•Drove sales by overseeing the guest service and merchandising of two to three departments with sales ranging from $2 - $9 million.

•Managed up to 75+ team members by assigning job duties, coaching and reviewing job contributions.

•Acted as leader on duty, as well as opening and closing the store.

•Assisted with recruiting and hiring of team; training and communicating job expectations.

•Ensured great service through interaction with guests and team members.

•Driven to achieve sales goals and maintain budget controls.

Restaurant Manager, TGI Friday's; Orange, CA — 2002-2005

•Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

•Meets restaurant financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.

•Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.

Education

University of Phoenix — MBA-2006

Lean Six Simga Green Belt

Skills

Critical thinking, decision-making and problem-solving skills. Planning and organizing. Excellent personal communication skills. Project management skills: influencing, leading, and coaching team. Conflict resolution. Adaptability. Tolerant to stressful situations.

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