Kristan Davies

OWNER/OPERATOR OF VINTAGE DOODLES

801-***-**** adzklf@r.postjobfree.com Herriman, UT 84096

I am a team player who takes great pride in my work. I am a detail-oriented professional with excellent communication, interpersonal creative thinking skills. Aiming to leverage my abilities to successfully ll the vacancy at your company. Ability to analyze data, develop strategies, and provide solutions to complex problems.

I am frequently praised as hard-working by my peers, I can be relied upon to help your company and team achieve its goals.

EXPERIENCE

OWNER Herriman, UT

Vintage Doodles February 2019 - Present

• Managed daily operations related to customer service, breeding, sales, website maintenance, photography, and

marketing. 5-6 litters and about 50 puppies annually.

• Developed strategic plans and kept the business on track to meet objectives including preparing and placing "guardian dogs" (breeding dogs) with families I found, interviewed, and vetted thoroughly.

• Developed a co-ownership contract as incentive to Guardian families to follow through on their responsibilities.

• Provided a strict protocol for puppy development and enrichment, sanitization, deworming schedules, vaccinations, and microchip insertion.

• Created and wrote website, puppy application, contracts for puppy reservation/ownership and the Guardian program.

• Partnered with vetted and trusted Guardian families in order for them to raise puppies in their homes. Thus increasing the number of litters and profits each year while maintaining quality puppy care.

• Monitored industry trends to identify opportunities for improvement in puppy development and customer

• Ensured exceptional customer care of all families complete with weekly updates, educational handouts, and photos showing the puppies growth. Contrary to most breeders experiences that I know, I have received several successful referrals and repeat customers with 80%+ of my litters.

• Perform temperament testing for each puppy and using results to write a comprehensive puppy personality prole. Thus providing clients with the education necessary to match each puppy with each client's wants and needs.

PUPPY RELATIONSHIP MANAGER/SALES Heber, UT

Uptown Puppies January 2016 - February 2019

• Sole employee responsible for all sales, follow up care, and delivery of puppies.

• Identied and prioritized activities to maximize revenue contribution from client leads. Built trust with new clients.

• Built new relationships and expanded existing client relationships through proactive contact.

• Provided education on breed, our practices, and arranged video calls or in-person opportunities to meet myself and the puppies.

• Assisted clients in identifying their delivery and puppy needs and provided suitable solutions to meet their requirements.

• Created ight delivery plan for puppies, to reach their new homes, purchased the airfare, and prepared and delivered puppies to the Salt Lake Airport.

SUB-SERVICING COMPLIANCE RELATIONS MANAGER Midvale, UT

Capmark Finance/Berkadia

January 2006 - August 2008

• Managed a portfolio of loans for sub-servicing compliance by establishing strong relationships with sub-servicers by providing quality and timely customer service.

• Researched sub-servicing agreement, master servicing agreement, PSA, and loan documents in order to ensure compliance of the loan with all documents.

• Referred special requests as needed by providing an accurate write-up citing applicable passages from the servicing agreements.

• Collected accounting information and reviewed for compliance.

• Collected property inspections, financial reporting, Sub-servicing Annual Compliance documents.

• Provided training and mentorship to junior team members regarding best practices when dealing with customers or handling loan applications.

• Produced data and detailed reports to discover actionable items and triggers. Expedited requests to appropriate departments.

•Completed thorough and timely research requests from Sub-servicers.

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CLIENT RELATIONS MANAGER Midvale, UT

Capmark Finance September 2003 - January 2006

• Managed a portfolio of CMBS loans by answering borrower questions, monitored delinquent accounts and initiated

collection efforts in accordance with established policies and procedures.

• Collected inspections and financials required per the PSA and loan documents.

• Reviewed escrow accounts for accuracy of tax and insurance payments made on behalf of borrowers. Provided escrow reports as needed.

• Reviewed Reserve requests for disbursement in compliance with loan documents and PSA.

• Prepared documentation for referral loan modifications, renewals and extensions as needed in accordance with the PSA.

• Completed disaster calls to borrow to track any damage to the property and any injury to personnel/guests.

• Provided training and guidance to junior staff members on various aspects of loan servicing functions.

• Managed a portfolio of 600+ assigned loans while adhering to departmental standards and volunteering for special projects.

• Provided customer service support by responding to inquiries from internal and external customers regarding loan status or payment information.

COMPLEX CUSTOMER CARE LEAD Sandy, UT

XO Communications January 2001 - September 2003

• Lead for 12 Complex Customer Care Reps. took in-bound calls answering all client questions including billing

issues, orders, service outages, and concerns for National clients billing $10k Monthly Recurring Charges.

• Assigned as the personal point of contact for the largest customers with more complex needs.

• Assisted customers with product selection based on individual needs while upselling additional products or services when appropriate and referring requests to sales team as needed.

• Conducted weekly one-on-one reviews with team members in order to identify areas of improvement within the department.

• Developed and implemented customer service policies, procedures and standards for the team.

• Completed random review of client calls to identify strengths and weaknesses of each team member, and provided coaching, feedback, and praise as needed.

• Chosen as the Subject Matter Expert for all new technology platforms for all of Customer Care. i.e. 100 reps.

• Provided coverage for 6 AM shift as needed for a rep needing exible FMLA days.

• Provided technical support over the phone or via email when necessary in order to troubleshoot problems quickly.

• Demonstrated strong leadership ability by motivating team members to reach daily goals while maintaining a positive work environment.

CLIENT SERVICE REPRESENTATIVE Sandy, UT

XO Communications August 1999 - January 2001

• Received and responded to high-volume incoming calls and emails in a timely manner.

• Responded to service outage and billing complaints and resolved issues while providing high-quality customer service.

• Utilized computer systems to track orders, research issues and manage account information.

• Navigated multiple computer applications while interacting with client.

• Maintained accurate records of customer interactions, transactions, comments and complaints.

• Assisted colleagues with complex customer service issues when needed.

• Resolved billing disputes in a timely manner while adhering to company policies and procedures.

• Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.

• Trained new customer service representatives on policies.

• Developed in-depth knowledge of company products and services to better assist customers.

RECEPTIONIST Midvale, UT

American Express Financial Advisors December 1998 - August 1999

• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions for 40

Financial advisors.

• Tracked all incoming checks, catalogued for compliance, and referred each to accounting.

• Created detailed reporting for each advisor to track compliance of nance laws.

• Provided typing, word processing, and clerical support and assisted with special projects.

• Ensured reception area was clean at all times and stocked with necessary supplies.

• Provided superior customer service by responding to inquiries in an efficient and friendly manner.

• Complied with privacy and confidentiality policies when communicating with callers and guests.

• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

• Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties.

• Signed for incoming deliveries and noted employees of packages.

• Maintained confidentiality of sensitive information obtained through job duties.

ASSISTANT

American Express Financial Advisor Jefrey Ross

Midvale, UT

January 1995 - June 1998

• Implemented process improvements to increase efficiency of administrative tasks.

• Managed multiple projects and deadlines simultaneously to ensure deadlines were met.

• Provided administrative support to team members and management in daily tasks.

• Developed and implemented effective administrative procedures to streamline workflow.

• Scheduled and confirmed appointments for clients, customers or supervisors.

• Created and maintained accurate records of customer interactions, inquiries and complaints.

• Provided support to executive staff in daily operations including scheduling meetings and managing calendars.

• Obtained signatures for financial documents and internal and external invoices.

• Utilized excellent communication skills to coordinate with various departments.

• Provided financial compliance tracking and protected sensitive proprietary financial data.

EDUCATION

HIGH SCHOOL DIPLOMA Alta High School, Sandy

Relevant Coursework

• Completed Triganometry/College Algebra for college credit

• AP Psychology

Extracurricular Activities

• Lettered in Volleyball Jr. and Sr. Year

ASSOCIATE IN SCIENCE (A.S.)

Colorado Mesa University, Grand Junction, CO, US

Relevant Coursework

• Received a full ride scholarship for academics and Volleyball. Injury unfortunately derailed my plans.

SKILLS

• Verbal and Written Communication

• Attention to detail

• Complex Problem-Solving

• Organizational Skills

REFERENCES

Amy Nelson — Berkadia

Servicing Portfolio Manager Former Co-worker

801-***-****

adzklf@r.postjobfree.com

Hillary Johnson — Credit Card Processing Business Owner Friend

214-***-****

adzklf@r.postjobfree.com

Jun 1998

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AP U.S. History

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Excellent customer service for internal and external customers.

Reading Comprehension Critical Thinking

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