John Gorrell 717-***-****

adzkl1@r.postjobfree.com

EXPERIENCE

E-Commerce Store Director and Owner

Nov 2021 - Current

Responsibilities:

● Oversight of inventory

● Transaction processing and fulfillment

● Monitor and improve SEO performance

● Customer Service

● Provide direction on marketing and sales strategies Extra Space Storage - Multi Site Assistant Manager April 2021 - January 2022

Responsibilities:

● Oversee daily operations of multiple storage facility sites

● Develop customer relationships and providing storage solutions

● Monitor and improve sales objectives

● Rental processes and agreements

● Cash Handling and Collections

● Maintain facility cleanliness

Dollar Tree. — Freight/Merchandise/Asst. Store Mgr Oct 2020 - April 2021

Responsibilities:

● Lead stock crew to unload merchandise shipments, and stock all departments in store per company guidelines.

● Planning, merchandising and maintaining all stock with sales effective items

● Maintain cleanliness of sales floor and stockroom

● Maintain business records as outlined in the Dollar Tree Manual

● Perform all opening and closing procedures

● Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information

● Protect and secure all company assets, including store cash MANAGEMENT SKILLS

Retail Management

Restaurant Management

Warehouse Management

Production Management

Employee & Labor

Management

Employee Performance

Management &

Termination

Business Operations

Inventory Management

Profit Management

Policy Management

Asset & Loss Prevention

SKILLS

Customer Service

Expense Control

Time Management

Problem Solving

Conflict Resolution

Merchandising

Strong verbal & written

communication

Forklift Operations &

Training

Accounting & Bookkeeping

Invoicing

Scheduling

Computer Skills

Event Coordination

Projections & Sales

Employee Recruitment &

Training

Maryland Metals, Baltimore, Md. - Multi Machine Supervisor 1992 - 2019

My role as Machine Supervisor operated in conjunction with the following roles:

● Gauer

● Shear

● Buff Line

● Heavy Gauge, Light Gauge & Cold Rolled CTL

Responsibilities:

● Sales & Marketing

● Employee onboarding and training

● Daily and Weekly Projections

● Workplace Health and Safety awareness and training

● Employee Performance & Productivity

● Fulfilment of Customer Orders and expectation management

● Time management including meeting strict deadlines

● Problem solving and conflict resolution

● Forklift operations and training

● Asset protection and loss prevention

Friendly’s Ice Cream, Baltimore, Md. —General Manager 1990 - 1992

Responsibilities:

● Employee Recruitment including interviews, hiring process, training, performance management and termination

● Safety Upskilling and Employee Training

● Food Safety and Awareness

● Oversight of Store KPIs including sales analysis and projections

● Accounting and Bookkeeping of Store Financials

● Customer Service

● Store Participation in Community Outreach Programs

● Staff Scheduling/Rostering

● Business Management

● Overseeing 60+ Employees

● Monitor and order food products based on inventory levels

● Participate and promote brand marketing programs

● Asset protection and loss prevention

Caldor, Baltimore, Md. —Customer Service Manager

1990 - 1995

Responsibilities:

● Model and coach staff on customer service and company policies

● Resolve customer issues and complaints

● Employee Training

● Overseeing 120+ Employees throughout the store

● Sales and Promotions

● Visual Merchandising

● Workplace Health and Safety awareness and training

● Drive Sales and financial performance

● Provide development opportunities for hourly associates EDUCATION

Eastern Vocational Technical High School, Baltimore, Md. — Food Service & Restaurant Management

1985-1989

I Graduated the top of my class with the Silver E

I was a Student Teacher

Received two Scholarships upon Graduation

Lead and organized special food related events for the school and community

Skills Obtained:

● Oversight and training of 100+ fellow students in Food Service and Preparation

● Sales & Projections

● Health & Safety Awareness

● Promote Special Events

● Time Management

● Accounting & Bookkeeping

● Customer Service & Satisfaction

● Working within strict FDA Guidelines

● Teaching of recipe creation, cake decoration and all things food related

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