Customer Service Team Member
Resume:
Doug Hunsucker
***********@*****.***
Pamplin, VA 23958
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional
work ethic and desire to go above and beyond to exceed company expectations. Offering knack
for building productive working relationships. Successful in fast-paced, deadline-driven
environments to manage goals and team development. History of thriving in team-oriented
environments. Hardworking and motivated manager with 10 years of experience and record of
success in the service industry. Solid history balancing team performance, customer service
targets and business objectives. Dedicated to working closely with employees to maximize
productivity and optimize procedures. Decisive leader with good planning and organizational
skills. Forward-thinking Manager with comprehensive experience implementing new processes
and managing and planning innovations. Bringing outstanding problem-solving and abilities
paired with in-depth knowledge of policies and procedures. Polished in evaluating employee
performance and overseeing key projects. Adaptable Manager offers 5 years of experience
coordinating operations to achieve organizational goals. Communicative team leader with
expertise in strategic planning and inventory management. Committed to driving improvements
through innovation and leadership. motivational leader and organizational problem-solver with
advanced supervisory, team building and customer service skills. Experience stepping into roles
and quickly making positive changes to drive company success. Focused on using training,
monitoring and morale-building techniques to maximize employee engagement and
performance. Detailed Client Service Associate known for having great organizational skills.
Gifted at working with all types of customers. Looking for a new role where hard work and
dedication will be highly valued. Personable and dedicated Customer Service Representative
with extensive experience in the service industry. Solid team player with upbeat, positive attitude
and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction
and contribute to company success. Articulate, enthusiastic and results-oriented with
demonstrated passion for building relationships, cultivating partnerships and growing
businesses. Diligent manager with over 5 years of experience maintaining seamless business
operations. Smoothly administers budgets, trains staff and monitors procedures to maximize
efficiency and balance objectives with operational requirements. Exceptional skills in inventory
management, loss prevention and vendor negotiation. Veteran Program manager bringing 10
years of business operations experience. Adept at leading projects from development to
delivery. Effective people manager and big-picture thinker. Highly-motivated employee with
desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal
skills. Adept at working effectively unsupervised and quickly mastering new skills. hardworking
employee with customer service, multitasking and time management abilities. Devoted to giving
every customer a positive and memorable experience. Committed job seeker with a history of
meeting company needs with consistent and organized practices. Skilled in working under
pressure and adapting to new situations and challenges to best enhance the organizational
brand. Organized and motivated employee eager to apply time management and organizational
skills in various environments. Hardworking and reliable Manager with strong ability in any task
given. Offering excellent customer relations and communication with staff. Highly organized,
proactive and punctual with team-oriented mentality.
Skills
Staff Development
Project Management
Sales Techniques
Employee Development
Hiring and Training
Budget Management
Scheduling and Coordinating
Employee Coaching and Motivation
Problem Resolution
Complex Problem Solving
Onboarding and Orientation
Administration and Reporting
Performance Tracking and Evaluation
Goal Setting
Verbal and Written Communication
Managing Operations and Efficiency
Performance Evaluations
Team Leadership
Team Building
Teamwork and Collaboration
Project Planning
Technical Proficiency
Training and Development
Staff Training
Recruitment and Hiring
Workforce Management
Issue and Conflict Resolution
Salesforce Management
Brand Management
Strategic Planning
Time Management
Shift Scheduling
Customer Service
Business Development
Human Resources Management
Process Improvement
Professional and Courteous
Decision Making
Interpersonal Relations
Calm Under Pressure
Computer Skills
MS Office
Negotiation and Conflict Resolution
Good Judgement
Customer Relationship Management
Inter-Department Collaboration
Education and Training
Business Administration and Management
Longwood University
Farmville, VA
Minor in Physical Education
Experience
The Fishin' Pig - Manager
Farmville, VA
02/2013-01/2018
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality
service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgement and decision-making in escalating concerns and resolving
issues.
Completed thorough opening, closing and shift change functions to maintain operational
standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategies and tactical approaches,
motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve
performance.
Entered time and attendance logs in preparation for payroll.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies,
procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Communicated company directives and programs to associates and ensured all follow-up
items were completed accurately and timely.
Maintained adequate staffing to meet objectives within budget.
Minimized staff turnover through appropriate selection, orientation and training.
McDonald's- Maintenance Crew Member
Farmville, VA
07/201*-**-****
Performed tasks to maintain on-site physical security, safety and efficiency.
Identified problems during daily work inspections and addressed concerns.
Read work orders or received instructions from supervisors to determine work
requirements.
Charley's Waterfront Cafe- Marketing Manager
Farmville, VA
08/2009-03/2011
Developed social media marketing strategies to help brand company and increase sales.
Worked with management team to oversee and monitor marketing strategy.
Managed creation of marketing materials, collateral and sales support tools.
Developed and supervised marketing campaigns and events to maximize income and
achieve audience targets.
Tracked, analyzed and reported on marketing program results.
Formulated and launched marketing and promotional campaigns to maximize profits.
Conducted thorough market research to obtain detailed understanding of consumer
needs and trends.
Planned advertising campaigns for online, print and other mediums.
Worked closely with customers to determine appropriate marketing offerings and
strategies for business needs.
Collected and analyzed market research data for use in forecasting.
Delivered marketing strategy updates to owner.
Mulligans Sports Bar & Grille- Manager
Farmville, VA
08/2006-01/2008
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality
service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgement and decision-making in escalating concerns and resolving
issues.
Completed thorough opening, closing and shift change functions to maintain operational
standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches,
motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve
performance.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies,
procedures and controls.
Maintained adequate staffing to meet objectives within budget.
Consolidated Electric- Electrician's Apprentice
Lynchburg, VA
05/2004-07/2006
Identified causes of electrical issues through implementation of troubleshooting
techniques.
Installed new electrical components, fixtures and motors.
Operated hand and power tools and diagnostic equipment to complete various aspects of
jobs.
Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
Listened to directives of senior electrical professionals to complete efficient tasks.
Worked in team-based environment to accomplish projects.
Kept work areas clean, neat and free of hazards.
Gathered required tools and equipment for each task to increase efficiency.
Examined and tested electrical systems to locate loose connections or other faults and
make proactive repairs.
Supported journeyman and master electricians in maintaining, operating and repairing
electrical systems.
Adhered to company standards and OSHA regulations for work site safety.
Resolved issues with existing systems and replaced malfunctioning parts.
Worked in all weather conditions and on multiple types of ladders and mechanical lifts.
Measured and prepared supplies for electrical tasks.
Followed relevant electrical and building codes for each job.
Collaborated with more knowledgeable professionals to grow understanding of principles
and construction standards.
Verified measurements and made accurate cuts to avoid wasting materials on job sites.
Inspected existing wiring to identify short circuits.
Assisted electricians in wiring residential buildings with installation of electrical conduits.
Maintained organization, cleanliness and safety in work areas.
Kept work areas clean, neat and organized for efficient operations.
Performed installation, maintenance and tests of electrical energy systems and
components by safely using all equipment and tools.
Dug trenches and created holes to pull conduit and install supports.
Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters
and testing lamps accurately, efficiently and safely to complete installations and repairs.
Demonstrated strong foundation of safety knowledge and implemented industry best
practices.
Completed semi-skilled work under supervision of fully qualified professionals.
Utilized knowledge and equipment to test wiring and other system parts for electrical flow
and function.
Transported required supplies and employees from headquarters to job site using
company vehicles.
Set up equipment and configured settings for optimal performance.
Tested functions of installed electricity control and distribution apparatus for dependability
or adjustments.
Developed comprehensive knowledge of electrical codes, principles and federal
regulations.
Built controllers and panels to complete system installations.
Accomplishments
Community Leader Scholarship
Multiple band scholarships
141 lb. wrestler at Longwood College 1999-2000
Virginia Army National Guard 2000-2004
Awarded Colonel's Coin for going above and beyond my duties at Ft. Pickett in 2003
My greatest accomplishment is of myself. Fifteen years ago, I was told that I would never stand up again, after a motorcycle accident that left me paralyzed, snapping my spine in half. I've pushed myself to walk with 2 canes for almost a decade and I felt my disability winning until April 2023 when I woke up and completely had my balance. I am better than I have been in 15 years and no longer need canes. I am eager to get off of disability and strive for greatness. I push myself to my limits and do it with a smile. I bring positivity when I walk through the door and have it as I walk out and it radiates on others bringing an excellent work environment and place for customers.
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