Customer Service Office Manager

ROSALAND R. BLUE

Richmond, VA

C: 804-***-****

*******@*****.***

PROFILE Compassionate Human & Social Services college graduate seeking a day support position in a group home environment to assist others with intellectual, cognitive, or developmental disabilities to achieve their highest level of independence SUMMARY OF QUALIFICATIONS

10+ years of customer service experience

15+ years of managerial experience

Trained and coached staff members; completed evaluations Payment negotiations with customers with delinquent accounts Ability to assist others with visual and mobility impairment disabilities EDUCATION

Bryant & Stratton College, North Chesterfield, VA

Associate of Applied Science, Human and Social Services Anticipated Graduation: April 2019 Human and Social Services December 2017

Related Coursework

Intro to Human and Social Services

Crisis Intervention

Public Health Issues

Cultural Competence Human Services

Health Care Information System

Intro Counseling & Case Management

WORK HISTORY

Office Manager, Kingwood Cove Apartments, Richmond, VA, May 2001 – March 2020 Managed the apartment complex: leasing agreements, received payments, processed billing Attended court proceedings for legal matters regarding customer concerns Directed customers requiring housing assistance to the proper resources for aide and financial assistance, interviewed potential customers, Oversaw and scheduled maintenance Quality customer service

Assistant Manager, Ross Dress Stores, Raleigh, NC, December 2006 – May 2007 Managed the day to day requirements of opening and closing the store Worked closely with the store manager to schedule daily staff and process payroll Ensure high level of customer service and assist customers, and customer satisfaction Accounts payable/receivable

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