Sharon Alexander

adzkjy@r.postjobfree.com

321-***-****

Professional Profile

Highly motivated Business Professional with more than 30 years of progressive accomplishments in the business/customer service industry. Possess the ability to work well with others and under pressure, able to meet tight deadlines and have excellent knowledge of computer technology and software. Also, have the capability to quickly learn and utilize new skills. Self-starter, exhibiting a high work ethic, dedication, integrity, competence, and attention to detail. Personable problem-solver, able to meet challenges and provide solutions in a timely manner.

Skills Profile

•Office Manager

•Life, Health, & Annuities Licensed agent

•215 Insurance Customer Service Licensed agent - 440

•Extensive experience in customer service

•Extensive experience in the mortgage industry

•Capable of producing top-quality work

•Communicate effectively orally and in written.

•Good time management skills

•Proficient computer and internet skills

•Exceptional interpersonal skills

•MS Word, Excel, and Outlook skills

•Experience with Encompass

•Mortgage closing, assistance skills

Professional Experience

Sears Carpet and Duct Services Sep 2021 – Present

Office Manager

•Customer service for new and existing clients, appointment setting, accounts payable and receivable, and shipping

Guaranteed Rate, Inc., Aug 2020 – Aug 2021

Mortgage Closing Assistant

•Reviewed closing package documents for accuracy and obtain corrected documents if needed prior to giving funding approval to the title settlement agent/attorney-settlement agent and funding of the loan Pulled reports for management to send to the closers to aid in their duties for the day.

•Aiding the closers/post-closing department in obtaining deficiency documents from prior closings to aid with compliance guidelines.

State Farm Ins/Mark E. Wilson Insurance Agency Apr 2019 – Apr 2020

Licensed Insurance Agent

•Insurance quotes/Sales

•Customer Service to policyholders and vendors

Banker's Life Insurance Jul 2018 – Nov 2018

Customer Service Rep

•Insurance quotes/Sales

•Customer Service to policyholders and vendors

Hamilton Group Funding, Winter Park, FL Mar 2016 – Sep 2017

LOA/Junior Processor

•File setup of incoming loans including DPA loans for the Loan Officers

•Ordering of all required documents, i.e., credit report,

•Verification of assets & employment, title, tax transcripts, and appraisals

•Review of requested documentation for submission of loan for approval to senior processors/underwriting

•Working closely with Loan Officers, Processors, borrowers, and third-party vendors

Wells Fargo Home Mortgage, Lake Mary, FL Mar 2015 – Mar 2016

Loan Closing Specialist

•Worked on the active pipeline of loans for closing department Communication with title companies, and sales partners.

•reconciling TRID to confirm closing dates.

•Obtain funding documentation to fund loans.

•Communication with sales partners regarding the status of loans

Wells Fargo Home Mortgage Lake Mary, FL Apr 2008 – Mar 2015

Business Services Group Associate/MSA - CP/CLX/RENOVATION

•Answered phones in a rotating queue system for the office.

•Data entry of retail/renovation/cp (new) files prior to the underwriting process

•Processing of files after the underwriting process, i.e., ordering select conditions requested by the underwriter prior to delivery of files to the mortgage processor – faxing/mailing documents to Home Mortgage Consultant & Borrower(s)

•Maintain/distribute documents from recon email inbox to intended party (trailing docs/conditions to u/w dept &/or MS (mortgage processor)

•Maintain & log original documents, i.e., notes, mortgages, etc., for closed mortgages.

•Scan loan closing documents to the drawing center

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