Customer service representative
Resume:
AMANDA ROBINSON
Mobile, AL *****
*******@*****.***
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS
● Operations Management
● Conflict Resolution
● Guest Service
● Team Motivation
● Creative Problem-Solving
● Equipment Troubleshooting
● Customer Service Management
● Cash Handling
● Verbal and Written Communication
● Professional Appearance
● Positive Attitude
● Problem-Solving
● Inventory Counts
● Strong Verbal and Written Communication
● POS System Operation
● Shift Paperwork Completion
EXPERIENCE
KEITHS SUPERSTORE
Moss Point, MS
Shift Lead B 01/2022 to 07/2023
● Upheld company standards and compliance requirements for operations.
● Educated customers about offerings, promotions and pricing to boost sales.
● Resolved customer complaints and reported issues to senior management.
● Count money in till at the beginning and end of shift.
● Keep inside and outside store clean.
● Serve hot bar food and/or pizzas to customers.
● Lottery; maintain accurate count on scratch offs and print tickets for online lottery out of lottery machine; issue pay outs to customers.
● Stock shelves when needed
● Check in vendors when making a delivery.
● Keep coolers stocked and clean.
● Tobacco count every week.
● Operated cash register or POS system to receive payment by cash, check and credit card.
● Accepted cash and credit card payments, issued receipts and provided change.
● Collected payments and provided accurate change.
● Trained new team members in cash register operation, stock procedures and customer services.
● Processed sales transactions to prevent long customer wait times.
● Helped with purchases and signed customers up for rewards program.
● Scanned merchandise using point-of-sale system for accurate purchase totals.
● Verified customer age requirement for alcohol or tobacco purchases.
● Processed refunds for worn, damaged and broken merchandise. PILOT TRAVEL CENTER
Theodore, AL
Cashier 02/2021 to 01/2022
● Operated cash register or POS system to receive payment by cash, check and credit card.
● Accepted cash and credit card payments, issued receipts and provided change.
● Answered customer questions and provided store information.
● Collected payments and provided accurate change.
● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
● Processed sales transactions to prevent long customer wait times.
● Preserved appearance of store by arranging and replenishing displays and merchandise racks.
● Scanned merchandise using point-of-sale system for accurate purchase totals.
● Verified customer age requirement for alcohol or tobacco purchases.
● Processed refunds for worn, damaged and broken merchandise.
● Kept hot bar food fresh and coffee.
CLARK OIL
Mobile, AL
Cashier 06/2019 to 10/2019
● Operated cash register or POS system to receive payment by cash, check and credit card.
● Accepted cash and credit card payments, issued receipts and provided change.
● Answered customer questions and provided store information.
● Prepared pizza orders for customers.
● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
● Processed sales transactions to prevent long customer wait times.
● Scanned merchandise using point-of-sale system for accurate purchase totals.
● Verified customer age requirement for alcohol or tobacco purchases.
● Tracked company inventories, moved excess stock and arranged products to improve sales. EDUCATION AND TRAINING
MEDICAL BILLING AND CODING DIPLOMA: MEDICAL BILLING AND CODING 10/2010 Remington College, Mobile, AL
Contact this candidate