Stephanie Pineno

**** **** **. ****** ** *****

Cell: 570-***-****

Email: adzkiz@r.postjobfree.com

Summary of Qualifications

-Self-motivated, goal oriented individual, with great organizational skills and an ambition to complete tasks correctly and in a timely manner.

-Extensive customer service experience in various positions and a strong work ethic. -Capable of interacting and communicating with the public in a professional and appropriate manner, as well as maintaining a good working relationship with coworkers. -Loyal, honest, and always willing to do whatever is needed/asked to assist.

Skills

-Computer proficient and/or trained in word processing; Microsoft Word; Microsoft Excel; Microsoft Publisher; Power Point; and various Windows programs.

-Substantial training and working with many types of registers (POS) and operating systems.

-Confident in the ability to problem solve and find the best solution quickly.

-Quickly taught new tasks/procedures and able to apply the efficiently.

Employment

2021- Present Hilton Garden Inn; Customer Service Representative, Front Desk: Duties include answering phones; making reservations, guest relations; checking the guest in and out, inputting info into guests reservations, and problem solving to accommodate guest requests/complaints; faxing and receiving documents; making/remaking keys for guests; directing and assisting guests to appropriate location on property; taking and processing messages for staff; taking inventory of supplies and receiving and stocking product for sale; monitoring and cleaning lobby and outside common areas.

2017-2021 EZ Express; Cashier: Duties included running the register to complete a sale; selling lottery and running the PA Lottery terminal; preparing and cooking diverse selections of food and maintaining the supply, as well as replenishing coffee supply when needed; completing inventory of supplies, placing orders across all divisions of the store, as well as then stocking the delivered products.

2005-2007 Sundance Vacations; Inbound Call Representative: Duties included answering phones; assisting callers in answering questions and solidifying appointments with representative; documenting conversation and inputting any necessary info to be passed along; updating status of call.

2002-2004 Country Scissors; Nail Technician: Duties included scheduling appointments for clients; preparing and maintaining a safe and sanitary workspace; building a relationship with the client and providing a personalized service.

2002-2004 III Guys Pizza; Server/Bartender: Duties included prepping bar area for customers {wiping down surfaces, preparing drink mixes and garnishes and stocking paper products and cutlery}; attending to the needs of patrons; completing orders with specific requests and without issue; following through with/completing side duties before end of shift; communicating with kitchen and wait staff.

1999-2001 Pickett’s Charge; Hostess: Duties included upholding order among all aspects of the restaurant; seating customers in an appropriate location according to

their preference and special needs in a timely manner; presenting an enjoyable, welcoming environment for the customer.

Education

2008 Completed Certification: US Career Institute - Medical Billing and Coding

2003 Attended Allentown Business School - Medical Assisting

2001 Graduated from the Academy of Creative Hair Design - Nail Tech

1999 Attended Penn State Wilkes Barre - Elementary Education

Additional Remarks

I am looking forward to working for a growing/expanding company that shows potential for advancement. Ideally I am looking for a friendly, low stress, welcoming environment, working side by side with coworkers and management to present a united front and cohesive experience for the consumer while demonstrating a strong work ethic and self-disciplined drive to uphold core values to represent the company on a professional level I am ready to jump in and will bring a positive attitude everyday, with a willingness to learn along the way. Thank you in advance for your time and consideration for the position!