Shanda McNeill

980-***-****

adzkhg@r.postjobfree.com

Top performing Customer Service Professional with a reputation for professionalism, integrity, creativity, resourcefulness, and competence. Strives to provide “best in class” customer service. Superior communication and listening skills. Strong client focus, with attention to detail and excellent follow through.

Work Experience

Customer Service Representative II

Electrolux- Augusta, GA

2022-2023

• Assisted customers with warranty issues

• Assisted with purchasing warranties for units that did not have one

• Setup service for appliances

• Replaced unrepairable units for customers

• Explained policies and procedures to customers that had questions about the warranty Contract Direct Business Specialist

Electrolux – Charlotte, NC

2017 to 2022

• Develop and maintain relationships with customers, delivery vendors, and sales team

• Ensure that sales orders are accurately submitted into and released from the system

• Attention to detail and organization skills required to follow orders over a period of time, addressing issues that arise as required, and ensure the order is delivered and installed on a schedule communicated by the builder in a variety of methods

• Respond to customer / delivery vendor / sales team inquires in their entirety via written or verbal communication, based on the preference of the customer / delivery vendor / sales team member

• Utilize SAP to enter damages and duplicates, ensuring that accurate data is maintained for each customer; Strong PC skills to learn a variety of customer scheduling tools to secure and monitor orders

• Develop and maintain a strong knowledge base of Electrolux and Frigidaire appliance features and models

• Able to deliver measurable results through cross functional collaboration to achieve team goals Ability to work assigned shift hours

811 Specialist

Conterra Ultra Broadband

2015 to 2017

• Responsible for verifying underground fiber where construction will be done

• Communicated with contractors to verify information on where they are working

• Met deadlines to ensure our fiber is marked on time

• Spoke with Locators to ensure they knew where the fiber was located, and to ensure that it was marked on time

Client Service Representative

Regus Group

2013 to 2014

• Acted as a key point of contact for clients and visitors, providing professional and friendly service as well as delivering an exceptional first impression by proactively seeking ways to go above and beyond

• Served as the primary resource in assisting clients within the Center – showed clients to meeting room, prepared their new office for move-in, troubleshot basic technical issues, programmed phones

• Delivered client mail, answered phones, sent packages, ordered office supplies, booked and prepared meeting rooms, and ensured that clients were happy while managing their office needs Customer Service Representative

Medco

2008 to 2012

• Assisted customers with questions concerning prescription benefits

• Explained benefits to customers, including how to appeal prescription decisions

• Assisted customers with logging onto Medco website and setting up mail order options

• Effectively deescalated upset customers by actively listening to them, researching the problem on Medco’s end, and resolving the problem on the initial call, when feasible Education

Associates Drafting and Design

ITT Technical Institute

December 2013 to September 2015

Associates of Applied Science in Computer Network Technology ITT Technical Institute

June 2011 to September 2013

Associates Drafting

Skills

SAP, Microsoft Office, AutoCAD, 3D Max

Customer-service focused individual with strong technical writing, organizational, and communication skills

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