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Customer Service Data Entry

Location:
Brownsville, TX
Salary:
18.00+
Posted:
September 08, 2023

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Resume:

ALBERTO CRUZ JR

**** *** ****** **.

BROWNSVILLE, TX 78521

956-***-****

956-***-****

E-mail: adzkgu@r.postjobfree.com

Career Objectives

Obtain a better employment opportunity with a growing company where I can utilize my skills, experience and where I can have an opportunity for advancement with a stable future. Work History

Texas Department of State Health Services Region 11 601 W. Sesame Dr. Harlingen, Tx 78550/ Goodwill Industries of South Texas

Public Health & Prevention Specialist 1 May 15, 2023 to August 31,2023. (END of CONTRACT) My job was to collect data and8enter Tuberculosis case and contract investigation records into THESIS database. Reviewscase and contract investigation information from binational TB program in accordance with state and national goals to ensure the accuracy, precision, completion and fidelity of data gathered. Supports binational TB program by researching and resolving discrepancies in data findings and records while understanding the reporting limitations of the data collection process. Assist with record retention activities and scanning documents securely and file maintenance and maintaining patient and file confidentiality. Quality control, medical inventory and all other Clerical duties required by the department.

Rio Grande State Center Health and Human Services

1401 Rangerville Rd. Harlingen, Tx

PNA 2 (Psychiatric Nurse Assistant 2) February 1,2023 to April 28,2023 My duties are to work in a graveyard shift from 10 pm to 6 am with psychiatric and forensic mental health clients/patients in a psychiatric hospital setting. I assist in the Intake/Admissions of new clients/patients. I assist in providing the necessary mental health care in an innovative person centered evidence treatment center designed to help clients/patients achieve hope, change and recovery. I assist clients/patients by providing a safe and secure environment and help them with medical situations or emergencies by assisting the RN nurses on duty. I assist clients/patients with any of their immediate needs such as providing them with clothing, hygiene items, food or meals. I intervene using the proper behavior intervention techniques and or verbal and or physical redirection or restraints as needed and as per agency protocol. I take vitals and document vitals as well. I provide a safe and secure environment and monitor clients/patients sleep patterns during the night hours from 10pm to 6am. I respond to any situation or emergency that may arise. I document all pertaining data and information with dates and times on Avatar or on hand written reports. I document on the computer Sleep Logs and flow sheets, that include clients/patients personal information regarding bowel movements, meal intakes, types of meal, any precautions, sleep times, hygiene practices, and all other activities. I monitor medication intake and behaviors. I follow agency protocols, policies and procedures and all covid-19 precautions.

DFPS/CPI Child Protection Investigations Dept.

Brownsville, Tx

Investigator/Case Worker

February 2022 to October 31, 2022

My duties are to Initiate and conduct an initial Investigation called in to the 1-800 hot line. I make face to face to face contact with Alleged Perpatrators and Victims of Sexual abuse, Medical neglect, Nelgectful supervision, physcial abuse, child labor trafficking, child sex trafficking and Exploitation, interview, photograph and voice record minors. I conduct Intake Investigations and interviews, gathering and obtaining all pertinent information., phone numbers, social security number, addresses. I inform Alleged Perpatrators of their rights and have them sign the form, have parents sign medical release forms. Make contact with with parents, and relatives, neighbor collaterals, medical offices and Dr.s, Law Enforcement agencies, hospitals and all medical professionals from Texas or anywhere else in the country, psychologists, absent parents, conduct background criminal checks and DFPS checks and law firms or District Attorney’s office. I complete all the persons list information for all and everyone involved in the case and or household, I conduct home assessments., Emergency assistance assessments/ information, refer out to other agencies such as for counseling, parenting skills, drug or alcohol addiction classes and any other services required by the department such as FBSS or BCFS Father Hood Effect or Texas Tropical, or friendship of women, food stamps, TANIF. Extensive report writing, phone contacts, contact windows, and documentation, photogrpaphs and documents are uploaded to one case. Conduct CWOP duty which is children with out placement duty and supervise them and assist them while placement is found for them, this is done after hours and all after hour duties assigned by the department. Extensive travel throughout the valley to make contact with Alleged perpetrators and or victims. Gather and obtain all pertaining information to input it into Impact for case assignments. Set up appointments for meetings with Law Enforcement, Parents, victims, schools, hospitals, court. Emergency Removals, Safety Plans, PCSB plans. Document all interviews and contacts made, Upload documents. Photographs, voice recordings, alleged perpetrator rights forms, Medical release forms, Safe Sleep forms, refferals. Make contact with confidential Reporters who are reporting a case. Conduct and collect field drug tests and send to the lab, complete 2054 form. Follow all Department protocols. Follow Covid-19 protocols. Follow and stay up to date with all Department policies and procedures. Follow all Department protocols and attend trainings, meetings and all other duties assigned by the Department. Southwest Keys Programs

Brownsville Tx.

Youth Care Worker

May 2021 to February 2022

As a Youth Care Worker I was assigned to Isolation where I would work with Minors from other countries such as Guatemala, Honduras, Mexico, Brazil, Ecuador, Africa, Turkey, El Salvador, and Nicaragua. Intakes, I would make sure that Minors had all their needs met as far as higiene items, bedding and toiletries, disinfect rooms and bathrooms, document, clean and disinfect, wear appropriate PPE for the Isolation area where we would house New Intakes that were covid positive or quarantine. Connect Minors to Pro-Bar Legal Representatives, and to daily school classes and other activities on the laptop. Provide meals and snacks during meal or snack times. Assigned to classroom duties and monitor/supervise minors while they were in class session. escort minors to outside Recreation activities and to Physical Education classes. Escort minors to other activities and holiday celebrations, and to the dinning room for daily meals. Report signs of abuse or neglect or exploitation, report medical emergencies. Intervene if there was behavioral situations with CPI(Crisis Prevention Intervention). Use of two way radio to communicate with other staff, supervisors, counselors. Assist in transporting Minors to Dr. appointments, and or dentist appointments. Affinity Community Services Region 11 Supervised Visitations, Edinburg, Texas Oct 30, 2016 to February 2022

I am assigned a case load to monitor/supervise CPS (Child Protective Service) Court Ordered visits for parents and children. The visits I monitor are at the CPS Office in Brownsville, Harlingen or Raymondville, Mercedes,Texas or at Mcdonald's, Burger King, Public Parks, Pizza Places, at Public Library, Catholic Church, or Home Visits. Due to covid

-19. I make contact with parents or foster parents in person, via phone call, or via text message or via Zoom. I am assigned to supervise and monitor The CPS Court Ordered visitations on Google Duo or on ZOOM or Google Duo.. My job is to ensure the protection, safety, security and well being of the children and to gather information to help improve future visits. I report signs of abuse and or neglect or exploitation of children. This information is documented on CPS Parent/supportive Adult Visitation Records and Observation forms and when completed is uploaded to the CPS Caseworker and to Affinity Social Services. My job also entails travel throughout the valley to assist and cover other areas where I am needed to monitor CPS visit appointments, Hospital duty as needed for child in the hospital needing Monitoring, document and contact and communicate with parents, foster parents and Case workers including other clerical duties, and assist in training new staff. Cameron County Juvenile Justice Probation, San Benito, Tx Field Compliance Officer/Community Activity Officer December 11,2019 t0 March 22, 2021

As a Field Compliance Officer I am assigned to the Specialty Court/ Drug Court Juvenile Program. I place GPS ankle monitors on juvenile offenders released to the Specialty Court program, I Supervise GPS Ankle Monitors via GPS SCRAM system for juvenile offenders who are wearing ankle monitors. I conduct surveillance, Investigate Home visits and school visits, UA’s ( Urinalysis substance abuse/drug tests). Documentation, case aide, assist with Juvenile Court duty, set up ZOOM virtual Daily Court Hearings for Court Docket, I assist with Court duties, assist Probation Officers and bailiffs with court duty. Transport juveniles to and from juvenile detention to the courtroom, assist with detentions, communicate with juvenile offenders and parents, communicate with the District Attorney, Public Defenders, Parents, Probation Officers and all Court Staff. Office clerical duties, back up/relief for the Receptionist, screen incoming phone calls and all other assigned duties as required by the department. I assist the A.R.M.Y. juvenile program with classroom duty and other duties as required by their department. I assist the department with all covid-19 virus protocol safety screenings, temperature checks and disinfecting duties as required by the department. I assist on Transports of Juveniles from other facilities and other counties in the State of Texas to pick up or drop off juveniles for placement as necessary or hospital or Dr. appointment transports. Supply inventory and deliveries. I assist the Juvenile Department with all other duties and clerical duties and clerical duties as needed by the department. I assist and substitute in Deputy Constable Machado’s absence. Perimeter checks, public contact. Los Fresnos ISD. Liberty Middle School, San Benito Tx Support Staff (ISS Teacher-Paraprofessional)

August 21, 2018 to December 2019

As an In School Suspension Teacher My duties are to intake students that have been In School suspended who have violated school rules and process their Intake documentation for their remainder In School Suspension time. I inform all teachers via e-mail concerning student’s scheduled ISS time, for daily classwork. I maintain daily records and daily logs of students assigned to the ISS classroom and daily attendance, In and Outs, and daily Lunch A,B,C Detention for students that have to serve lunch detention time. I Communicate daily with Administrators, Counselors, Communities in Schools Department, Attendance Records Department, Teachers and other support staff concerning Students serving In School Suspension, OSS-Out of School Suspension, Disciplinary Alternative Education Program

(DAEP), or lunch detention times via email and Excel programs. I monitor their time in the ISS classroom and ensure that they are working on classwork assignments or tests, I document on their daily activities and write up on in school Referral forms for any behavior situations. I make sure that students serving ISS time or Lunch Detention obtain their breakfast and lunch. I maintain a safe and secure environment. Classroom Management. I participate as football coach assistant for a student with Autism and assist with some coaching and football games. I am responsible for outside duty during morning and afternoon times. I am trained and certified in CPI-Crisis Prevention Intervention. I maintain ISS and Lunch Detention file records secured in a Locked cabinet and on an Excel program. I ensure safety and security and implement school ISS rules. Other clerical duties, documentation, respond to emergencies and use two way radio. Book room inventory ESL-Inclusion (Translation from English to Spanish classwork for non english speaking students).

Rio Grande State Center, Harlingen, Texas

Rehab Therapy Tech 1

Sep 18, 2017 to August 03, 2018

As a Rehab Therapy Tech 1 my job is to work in a Vocational Department as a job coach and trainer teaching clients interpersonal development in with ADL's and SAP’s, (daily living skills and proper food choices), teach psychiatric clients Academic assignments, arts and crafts, shredding and money management, outings to the community. I also participate in Active treatment activities, conduct educational activities, recreational activities such as dancing activities, and provide a safe and secure environment for the clients. I monitor behaviors, intervene in behaviors and use appropriate restraints using PMAB technique (Prevention and Management of Aggressive Behavior), report medical observations, document behaviors and medical observations, medical referrals, respond to emergencies, traffic control, document all clients entering and or leaving the vocational department, document there locations, and supervise clients with daily activities. Report signs of abuse and or neglect and exploitation. I participate in Staffing Meetings concerning client’s rights and needs. I work with psychiatric clients with Sensory activities, job coach and assist with ambulating and mobility using adaptive equipment, and physical exercise activities appropriate for their needs. I assist and monitor clients with their daily meals or snacks by providing them with their adaptive equipment and assure their PNMP (Personal Nutrition Meal Plan) is properly followed for their safety while they are eating. I transport psychiatric clients to and from their dorms to the Vocational department and perform other assigned duties and activities, I also perform runner duties as needed, assist other staff as needed and perform other duties as needed, monitor toileting activities for medical documentation purposes, document behavior activities, document participation from each client and other clerical duties, SUR (Safe Use Of Restraint) certified and trainer, empowerment, safety and security.

Laureles Elementary Los Fresnos CISD, San Benito, Texas Teacher Aide

Aug 11, 2016 TO September 15, 2017

Assist Teacher in a classroom setting with children with Autism and their school work in a pre-k classroom. Assist children with toileting needs if they have to use the rest room or if they need to be changed. Escort children to P.E. and monitor them for their safety while and during P.E. and all outside recess or other activities. Monitor children and assist them while and during their meal times such as breakfast, lunch and snack time. Monitor bus duty in the mornings and in the afternoons. Assist children if they have to go to the nurse’s office. Documentation of logs. Assist in extracurricular activities. Participate as the school mascot when needed. Assist children with their school class work and homework via power point and educational animated videos. Maintain a safe and secure school classroom experience and environment for the children and participate and have them actively engaged in daily activities. CPI training and certified.

Rio Grande State Center, Harlingen, Texas

Psychiatric Nursing Assistant 1

Oct 16, 2013 – June 30, 2015

Assist psychiatric clients/Patients that are developmentally, physically or mentally disabled with daily hygiene, life skills, ambulating, toileting, meals, daily activities in a retirement classroom setting, Outtings, escort to take medications, conduct medical observations during toileting and meal times, and if episodes occur, documentation, assist clients with all meal times and follow their PNMP (Personal Nutrition Meal Plan), assure that SAPS AND SOPS are being performed properly. Assist staff with the mobility, and transferring patients, showering, tooth-brushing, ensure patients are using proper adaptive equipment, integrate patients in active treatment. Documentation, data collection and data entry into the Avatar data base. Behavior intervention with PMAB (Prevention and Management of Aggressive Behavior) technique, documentation and intervention, spread sheets, assist clients with field trips and Dr. appointments, respond to behavioral or medical emergencies, report signs of abuse, neglect or exploitation, empowerment, provide a safe and secure environment.

Jim Wells County Sheriff Department, Alice, Texas

Sergeant/Supervisor Apr 14, 2013 - Aug 30, 2013

Intake of inmates, suicide screen forms, follow suicide protocol, notify MHMR if confronted with suicidal inmate. Security checks, headcounts, roll calls or check periodic inmate counts, tazer trained and certified, weapons trained and certified. Pat downs strip searches. Monitor CCTV/Security cameras for safety and recording. Review video/ audio incidents recorded on camera for investigations. Investigate Incident reports, accident reports. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations. Gang Intelligence Investigator, shake downs, bunk inspections, room inspections, pod inspections. Work together with CID to report gang activity inside jail, restrain violent/aggressive inmates, use restraint chair if needed. Respond to emergencies, such as medical emergencies, fights, and fires with air pak. Provide safe and secure environment.

Supervise, train and assign duties to officers to ensure the safe custody, discipline, and welfare of inmates. Resolve problems between inmates. Monitor subordinates to ensure alert,courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Provide pretrial services for indigent inmates going to District Court, phone calls.

Complete administrative/Supervisor shift reports and paperwork or supervise the preparation or maintenance of records, forms, or reports. Supervisor Reports, shift reports, incident reports, passdown reports and accident reports. Booking and releasing inmates. Classifying and housing inmates, issuing indigent and commissary items and all inmate clothing and housing needs. Complete and oversee Affidavits of Probable cause and Magistration forms for the Judge. Complete Bonds and all releasing documents such as Time served Letters, AFIS fingerprinting, Warrant information, place detainers on inmates with outstanding warrants from other counties. AFIS computerized Fingerprints, Manual fingerprints, Plea forms, Property release forms and Releasing documents. Daily communications with

Bondsmen, District Court, County Court, Media, Probation, Parole, Sherriff, Deputy Assistant Chief, Captains, Lieutenants, Deputies, Police Department, DPS Troopers, Border Patrol, US Marshall’s and other agencies. Transport inmates to District Court, County Court, TDCJ Prison, other Counties, Hospital and or Dr. office. Hospital duty, transport Juveniles to Juvenile Court, issue medications, clerical duties, Notary to notarize all necessary documents.

Judge Ricardo H Garcia Regional Juvenile Detention Facility, (Part Time)-San Diego, Texas Juvenile Supervision Officer Jun 28, 2011 - Aug 30, 2013 Monitor Juvenile daily activity, such as commanders time, school classes, indoor and outdoor recreational times, meal times, personal hygiene, enforce facility rules, use proper restraint techniques (PRT) if needed, room checks, required paperwork, write ups, assign daily points, provide safe and secure environment, security checks, Intakes, Finger Prints.

Texas Department of Criminal Justice- Glossbrenner Unit, San Diego, Texas Corrections Officer Jan 07, 2013 - Apr 05, 2013

Monitor offender daily activities, meal times, security checks, documentation, pat downs, strip searches,rover, issue equipment, control operations. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities.Answer alarms and investigate disturbances, shake downs and bunk inspections. Provide safe and secure environment.

Jim Wells County Sheriff Department, Alice, Texas

Sergeant/Supervisor Oct 10, 2011 - Jan 02, 2013

Intake of inmates, suicide screen forms, follow suicide protocol, notify MHMR if confronted with suicidal inmate. Security checks, headcounts, roll calls or check periodic inmate counts, tazer trained and certified, weapons trained and certified. Pat downs strip searches. Monitor CCTV/Security cameras for safety and recording. Review video/ audio incidents recorded on camera for investigations. Investigate Incident reports, accident reports. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations. Gang Intelligence Investigator, shake downs, bunk inspections, room inspections, pod inspections. Work together with CID to report gang activity inside jail, restrain violent/aggressive inmates, use restraint chair if needed. Respond to emergencies, such as medical emergencies, fights, and fires with air pak. Provide safe and secure environment.

Supervise, train and assign duties to officers to ensure the safe custody, discipline, and welfare of inmates. Resolve problems between inmates. Monitor subordinates to ensure alert,courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Provide pretrial services for indigent inmates going to District Court, phone calls.

Complete administrative/Supervisor shift reports and paperwork or supervise the preparation or maintenance of records, forms, or reports. Supervisor Reports, shift reports, incident reports, passdown reports and accident reports. Booking and releasing inmates. Classifying and housing inmates, issuing indigent and commissary items and all inmate clothing and housing needs. Complete and oversee Affidavits of Probable cause and Magistration forms for the Judge. Complete Bonds and all releasing documents such as Time served Letters, AFIS fingerprinting, Warrant information, place detainers on inmates with outstanding warrants from other counties. AFIS computerized Fingerprints, Manual fingerprints, Plea forms, Property release forms and Releasing documents. Daily communications with

Bondsmen, District Court, County Court, Media, Probation, Parole, Sherriff, Deputy Assistant Chief, Captains, Lieutenants, Deputies, Police Department, DPS Troopers, Border Patrol, US Marshall’s and other agencies. Transport inmates to District Court, County Court, TDCJ Prison, other Counties, Hospital and or Dr. office. Hospital duty, transport Juveniles to Juvenile Court, issue medications, clerical duties, Notary to notarize all necessary documents.

Interquest Detection K-9, Corpus Christi, Texas Supervisor/K-9 Handler Jan 20, 2011 - Aug 23, 2011 Detection of ISD campuses in South Texas refineries, restitution center, Investigate/ search for contraband such as guns, illegal drugs, alcohol beverages, Over the Counter and prescribed medications, respond to bomb threats with bomb k-9, incident reports, k -9 maintenance reports, k-9 on going daily contraband/explosive detection K-9 training, employee training, documentation, Customer/client service, courteous, and professional behavior toward the public, clients. Complete administrative paperwork Supervise the preparation or maintenance of records, forms, or reports. Supervise and oversee employee performance and training. Provide excellent customer service. Follow all protocols. Be up to date and trained and certified in all explosive materials and contraband materials. Seasonal contract employment.

Corpus Christi State Assisted Living Center, Corpus Christi, Texas Direct Care Professional May 05, 2010 - Jan 17, 2011 Assist clients in a lock down dorm/group home environment, with daily chores, school classes, jobs, outtings, observe/monitor medication intake, meal times, personal hygiene, smoke breaks, activity times, level of supervision one to one, sucide watches, monitor while sleeping, paperwork, reports. Administer bedside or personal care, such as ambulation or personal hygiene assistance.Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Nueces County Sheriff Department, Corpus Christi, Texas Corrections Officer Oct 11, 2008 - Mar 13, 2010

Monitor inmates daily activities, pass down information, maintain safe and controlled environment in the dorms, units or pods, observe for illegal activity, pat downs, strip searches, bunk inspections, shakedowns, monitor medication intake, security checks, key checks, respond to emergencies, fire drills, fire alarms with air pack, documentation, incident reports, work orders, assist inmates with attorney phone calls or Probation/Parole phone calls, monitor meal and cleanup times, issue supplies, monitor equipment inventory, shift reports, inmate location sheets, report to Lieutenant or Sergeant on duty, documentation.

Interquest Detection K-9, Corpus Christi, Texas Supervisor/K-9 Handler Dec 11, 2001– Sep. 29, 2008 Detection of ISD campuses in South Texas refineries, restitution centers,Investigate/ search for contraband such as guns, illegal drugs, alcohol beverages, Over the Counter and prescribed medications, respond to bomb threats with bomb k-9, incident reports, k -9 maintenance reports, k-9 on-going daily contraband and explosive detection K-9 raining, employee training, documentation, Customer/client service, courteous, and professional behavior toward the public, clients. Complete administrative paperwork Supervise the preparation or maintenance of records, forms, or reports. Supervise and oversee employee performance and training. Follow all protocols. Be up to date and trained and certified in all explosive materials and contraband materials. Provide excellent customer service. Seasonal contract employment.

Education

University of Texas Rio Grande Valley, Brownsville, Texas 3+ years college, technical or vocational school

Major: Criminal Justice

Minor: Addiction Studies (completed)

GPA: 3.5

University of Texas Brownsville, Brownsville, Texas 3+ years college, technical or vocational school

Major: Bilingual education

GPA: 2.25

Del Mar College, Corpus Christi, Texas

1 year college, technical or vocational school

Major: Basics

GPA: 3.0

Homer Hanna High School, Brownsville, Texas

High School Graduation Diploma

Computer Skills

Typing Speed: 35 Words Per Minute

Windows 13, Impact, Background checks

• Apple or Macintosh Computers

• Data Entry Terminal (PDT, Mainframe Terminal)

• E-Mail Software (Outlook)

• Internet Browser (Internet Explorer, Firefox)

• Peripheral Devices (Scanners, Printers)

• Spreadsheet Software (Excel)

• Word Processing Software (Word, WordPerfect)

Additional Computer

Skills: Avatar, CWS

Language Skills

BILINGUAL

English - Excellent (Read, Write, Speak)

Spanish - Excellent (Read, Write, Speak)

Additional skills:

CPI Investigator/Caseworker

Field Compliance Officer/ Community Activity Officer/ SCRAM GPS Tracking Adult/child First Aid and CPR, AED

Texas Process Server

Level 3 Security Officer

Level 2 Security Officer

Private Investigator (expired)

AFIS Computer Fingerprints, Manual Fingerprints



Contact this candidate