Mark Robert Duff

***** ******** ******, ****** *****, CA 92653

adzkg3@r.postjobfree.com

714-***-****

Experience

Greenberg Traurig, LLP Oct 2014 – September 2022

IT User Support Specialist

Advise upper management on technical direction, project timelines and budget planning

Apply periodic updates and security patches

Implement network solutions in line with company standards

Perform necessary VPN troubleshooting, monitoring, deployment and administration activities

Conducted scheduled audits on PCI and internal compliance and regulatory requirements

Image, configure, and deploy computers to attorneys and staff

Managed S2 Netbox security system to control building access for attorneys, staff, and guests

Brady, Vorwerck, Ryder & Caspino Law Firm

Nov 2009 - Mar 2014

IT Specialist then Los Angeles Office Manager/ProLaw Administrator

Managed the day-to-day operations of the office including the liaison with supporting IT team to quickly act on and resolve onsite technology issues

Archived receipts and invoices to properly maintain subsidiary accounts

Managed onboarding of new employees by providing office tours and answering detailed questions

Acted as office manager for the Los Angeles office to include hiring and termination of employees whereby I created detailed reports to be included within quarterly appraisal performance and reviews

Coordinated and conducted classes to teach new and existing staff members

Created and revised systems and procedures by analyzing operating practices, record keeping systems and forms controls

Optimized office workflow by providing ergonomic solutions and satisfying employee workspaces throughout

Managed equipment, office services and facilities

Oversaw salaries, benefits and handled budgets

Coordinated with building facilities to ensure office space, parking and comply with safety and security

ProLaw database administrator

Stradling Yocca Carlson & Rauth Mar 1998 - Oct 2007

Network Administrator

Assisted attorneys with day-to-day technology needs including Windows, Microsoft Office and printers

Troubleshooting IP connectivity and network performance, minimizing vulnerabilities and improving network performance

Implemented multicast changes, including VPN changes and network changes on corporate and data center infrastructure

Ensure system security and reliability by maintaining device configurations/backups and network monitoring tools, reducing client support tickets

Realized cost savings by negotiating with vendors and contractors to deliver equipment and services

Education

UCLA University of California, Los Angeles

Audio Production/Engineering

Coastline College, Fountain Valley, CA

Computer Science

1999 – 2002

Skills

ProLaw • Active Directory • Windows OS • iManage • Microsoft Office • Microsoft Exchange • McAfee Litigation Support/Trial Director • Ping ID • iOS/Android • Canon • HP Desktops/Laptops/Printers • Print Conductor • Shure • Riverbed • Citrix • Zoom/BlueJeans/Teams • Cisco Firewalls • Crestron/Mercury

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