Customer Service Supply Chain
Resume:
Scott Fisher
DC Manager
Contact
Lincoln, NE. 68516
***********@*****.***
Objective
As a Manager, my primary objective is to support my staff and any other cross functional supply chain entity to achieve exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring KPI’s and performance.
Education
Norris High School
Firth NE
High School Diploma
Key Skills
Operational Excellence
Safety / Incident Invest.
Quality / Compliance
Project Management
Budget Planning
Communication
Problem-solving
Transportation / Carrier
Employee Recognition
Product expediting
Experience
MAY 1998 - JULY 28, 2023
DC Manager Smithfield Foods
Daily management of the Crete DC overseeing a group of 120 people
Distribute 330M pounds of product annually.
P&L annual budget expectations meet or exceeded 2022 and 2023.
Volume 20% over forecast, expenses 5% under budget for 2022
Annual savings initiatives between 500K and 1M.
Leading the safety drive from 2021 to 2023 for TIR reduction 528 days at 0.0
Successfully implemented multiple systems including YMS and WMS conversions.
Oversee 3PL's and work with supply planning to determine OCS volume
Audited all 3rd party providers (OCS) to make sure they were following standards
Worked with Supply Chain, Customer Success and Sales to add loads to the outbound matrix when other facilities are behind.
Strict adherence to customer guidelines on all shipment to include proper temp recorders, placement, wrap, corner boards and placarding.
Lead the team in Food logic and inbound quality identifying issues to resolution.
Worked with carriers, tracked loads in transit and handled OS&D, detention and freight payables issues.
Smithfield / Cooks - Continued
Handled carrier contract and insurance issues as well as total loss issues due to carrier incident.
Worked with QA and scheduling to keep the flow of Seasonal ham moving at the proper temps as well as on time and in full.
Worked with plant scheduling to keep the WIP product flowing in to production so that there were no product disruptions.
Negotiated Carrier and 3PL storage, handling, and accessorial rates. Audited all of Cooks OCS facilities storing seasonal ham to make sure they were compliant with Cooks warehouse standards.
Managed Cooks Transportation budget of 20M a year and Warehousing budget of 13 million. Developed T&W services tied together in 3 different markets to fix supply chain issues.
Communication
Implemented new procedures communicating both up and down the chain of command eliminating wasteful spend on 3pl services and CHEP.
Leadership
Successfully lead the team to achieve MBO goals while maintaining excellent customer service.
References
Available upon request.
Contact this candidate