Front Desk Administrative Assistant
Resume:
Hannah Shulla
Seeking long term employment as a front desk receptionist
Gainesville, FL 32609
adzkfu@r.postjobfree.com
EXPERIENCE
Balance 180, Gainesville, FL
Front Desk Receptionist
May 2023 - August 2023
I welcomed all guests with a friendly greeting and provided assistance in person, over the phone, and via email. I helped families to create the best schedule for their athlete’s classes, assisted in filling out paperwork, created and updated client accounts in Iclasspro and Quickbooks, ensured payments were up to date, and set up recurring payments for invoicing or automatic withdrawl. I routinely updated spreadsheets, kept the area clean and organized, maintained the lost and found, and ensured that guests had a fulfilling gym experience.
Team PBS, Gainesville, FL
Registered Behavior Technician
August 2022 - December 2022
I carefully observed client behavior, took data to measure client progress, ensured the safety of the client, and implemented intervention strategies in order to encourage client development for success. Some of the strategies used include task analysis, chaining, prompting, prompt fading, shaping, use of a token system, "first, then" statements, redirecting, and providing reinforcements. As an RBT I had to think on my feet and be ready to respond immediately with the appropriate intervention. I ensured that the client was treated with utmost compassion, empathy, respect and dignity. I loved this position and the opportunity it gave me to positively impact children, their families, and their communities.
Partnership for Strong Families, Gainesville, FL
Front Desk Administrative Assistant
November 2018 - August 2022
*Assist with recruitment and hiring by updating job descriptions, posting hiring ads, reviewing applications, scheduling interviews, obtaining meeting space, and preparing interview packets
*Billing and account management
*Answer and direct calls to appropriate departments
*Gather required documents to assistant clients with applications for finance and eligibility
*Greet and direct clients
*Deescalate high tension situations to maintain client relationships and positive morale
*Build rapport with members of all departments
*Coordinating with other departments to make monthly calendars
*Send out daily reminders and announcements
*Sort and deliver mail
*Enforce company safety standards
*Assist case managers with referrals, receiving, copying, scanning, and delivering confidential documents per HIPAA standards
*Maintain client confidentiality
*Fluent with Microsoft Office and Excel
Jordan Family, North Augusta, SC — Nanny
July 2017 - May 2018
I actively engaged with and monitored the children to ensure their safe and healthy activity. Balanced multiple daily tasks such as: preparing healthy meals, getting them ready for school, transporting to activities, helping with homework and chores, and encouraging thoughtful and loving interactions while finding ways to entertain and promote creativity
*Went above and beyond job responsibilities by spending downtime doing household chores Hannah Shulla
Seeking long term employment as a front desk receptionist 226 NW 19th Ave
Gainesville, FL 32609
adzkfu@r.postjobfree.com
Estrada Family, Gainesville — Nanny
August 2016 - June 2017
Ensured the safety and wellbeing of two medically needy teenagers. Daily responsibilities included administering medicine and food via G-tube, utilizing techniques to prevent involuntary self-harming behavior, changing clothes and diapers, promoting healthy activities, and occasionally transporting them to events.
Eternal Grounds Coffee, Tallahassee— Barista/Cashier September 2015 - May 2016
In addition to coffees, I was responsible for basic food prep, serving, running the cash register, taking inventory, overseeing employees, and engaged with customers to ensure they had the best experience possible.
Canter Group Planning & Design, Tallahassee — Assistant
*September 2013 - December 2013, May 2015 - June 2017 Assisted Dr. Canter by conducting research, gathering reports, doing field work, billing, accounting, bookkeeping, use graphic design programs to model future construction sites, and answering phone calls
*The date discrepancy is due to my trip to Togo, West Africa. SKILLS
*Recruiting and hiring
*Billing and Accounting
*Active listening and clear communication
*Strong leader and team player
*Prioritizing multiple incoming tasks
*Skilled with Microsoft Office, Excel, and Teams
*Strong interpersonal skills
*Highly organized and detail oriented
*Focused on positive customer service and employee relations PROJECTS
Hope for Togo — Missionary
Hannah Shulla
Seeking long term employment as a front desk receptionist 226 NW 19th Ave
Gainesville, FL 32609
adzkfu@r.postjobfree.com
I taught Missionary Kids and brought aid to orphans and women suffering from AIDS in Togo, West Africa from Jan. 2014 - Apr. 2015
EDUCATION
Home School, Tallahassee - High School
August 2009 - May 2012
I was homeschooled from PK to Highschool along with my five siblings.
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