Ahmed Manejwala

Phone: 667-***-**** Email: adzkff@r.postjobfree.com

Mr. Manejwala is a detail-oriented professional who operated under an Active Secret Clearance and has over twelve years of experience in the field of software Quality Assurance, Business Analysis, Software Testing, Customer Acquisition and Project Management in IT services. His experience includes federal and state government solutions, Health Care, child welfare, financial and mortgage industries on various platforms and environments. Mr. Manejwala is proficient in gathering, analyzing, and writing detailed requirements and user stories, managing, and leading teams, writing, and executing test plans, designing test cases and test procedures, preparing test data, setting up test environments, creating defect documentations, requirement traceability matrix, test summary reports, and corporate story telling.

Mr. Manejwala has excellent verbal and written communication skills and is experienced in leading and managing client and vendor resources, staffing projects, managing technical personnel, and performing back office programmatic support in addition to procurement and proposal efforts. He has also functional project tasks supporting Release Management, Requirements Management and Analysis, Software testing and Quality Management work streams. As a Project Manager, he has managed mid to large size engagements from three to ten people where he quickly learned to integrate new concepts with past experience to address client needs.

Education:

Bachelor of Science, Accounting

Goldey Beacom College, Wilmington, DE

Towson University, Towson, MD

Senior Business Analyst, WSSC Water, Laurel, MD

06/2022 – 8/2023

Responsible for providing on going analytics and identifying issues related to a variety of non-technical and technical project deliverable(s); as it relates to requirements determination, conceptualization, design, development, testing, verification and validation, documentation, and implementation.

Conducted research and analytical studies on a variety of programs and issues; coordinates and expedites reports and program; develops procedures; formulates recommendations and prepares reports.

Conducted organizational analysis and evaluations, to determine functional requirements, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

Planned and initiated action to obtain effective use of resources, and to ensure completion of programs and projects as scheduled, scoped, and funded. Manages the development of contractor oversight plans.

Evaluated contractor performance and overall program effectiveness in terms of mission accomplishment, schedules and budget, quality, quantity and environment, safety, and health standards, procedural, policy, and regulatory compliance, and technical competence.

Created Organizational Architectural and Testing artifacts following Agile methodologies.

Partnered with developers, scrum masters and line of business subject matter experts for business case to operational lifecycle of delivery initiative.

Implemented business directives and drives ideas for new campaigns.

Full Agile lifecycle delivery for Robotic Process Automation (RPA), extrapolating data from external government data stores into DOC ServiceNow instance. i.e., Dunn and Bradstreet, HRIT, and NFC.

Tested DEV, TEST and PROD environment and participated in defect management issues of the deployed web services products.

Provided industry, conceptual and practical training, guidance and direction on Program and Process quality for Product Owner analysis/design/implementation/practices/processes per PMO/COE framework standards.

Tools- Visio, Word, Excel, ServiceNow, MS TEAMS, Office 365, PMPBOK, Scrum, ITIL Lean, Postman, XML, ServiceNow.

Full Agile lifecycle delivery for Robotic Process Automation (RPA), extrapolating data from external government data stores into DOC ServiceNow instance. i.e., Dunn and Bradstreet, HRIT, and NFC.

Tested DEV, TEST and PROD environment and participated in defect management issues of the deployed web services products.

Provided industry, conceptual and practical training, guidance and direction on Program and Process quality for Product Owner analysis/design/implementation/practices/processes per PMO/COE framework standards.

Served as a skilled liaison between IT and one or more assigned lines-of-business (LOB)

Leads the development and documentation of smart requirements; identifies, documents, and analyzes current (“As-Is”) and future (“To-Be”) administrative or operational business processes for streamlining or other improvement.

Supported the development of Standard Operating Procedures to improve WSSC Water efficiencies.

Provided strong business and IT acumen, and expert facilitation/elicitation skills, supports business area subject matter experts in identifying opportunities for improvement in cycle time, customer satisfaction, and/or cost-savings.

Responsible for the development of use cases, requirements traceability, gap analyses, test case development, and documentation archival in WSSC Water’s business analysis repository.

Elicited, captured, validated, and analyzed the business process/requirements of stakeholders in assigned lines-of-business.

Applied proven communication, analytical, and problem-solving skills to support subject matter experts in decisions regarding process optimization and technological solutions.

Researched and maps end-to-end views of legacy business processes.

Analyzed business processes and identifies and validates opportunities for streamlining.

Designed detailed end-to-end business processes based on confirmed understanding of process drivers and metrics.

Created business analysis documentation including use cases, usage scenarios, process flows, data dictionaries, requirements traceability matrices, design documents, and project schedules.

Managed process documentation

Analyzed operational data and provides a process for identifying system/operational problems and solutions.

Analyzed planned changes to assess impact on WSSC Water employees, customers, and stakeholders.

Utilized best practices in leading organizational change management activities as new applications and services are implemented.

Participated in project intake meetings; conducts scoping sessions for approved projects.

Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to software development team.

Facilitated education and training of WSSC Water staff on business process changes.

Facilitated and leads process discussions, requirements elicitation and validation work sessions, workshops, and workgroups.

Worked with the supervisor to develop project scopes, budgets, and priorities.

Supported the functional configuration tasks and activities for software implementation projects.

Participates in cross-functional teams in enterprise IT systems improvement projects.

Key Achievements:

Identified issues impacting HR and IT to new customers.

Mapped UI application for consistency and accuracy.

Delivered 4 RPA proof of concept initiatives.

Sr. Business Analyst/Scrum Master, Sparksoft Corporation, Columbia, MD

Client CMS

Application – MIDAS (Multidimensional Insurance Data Analytics System)

09/2021 – 6/2022

Supported State and Federal Healthcare applications in collaboration with many outside vendors and stakeholders.

As a MIDAS Scrum Technical Lead, I provided technical direction to the team and was responsible for ensuring quality technical solutions are being delivered by the scrum team.

As a technical lead I utilized more than 50% of my time to user stories and feature development.

As a technical lead I utilized 50% of my time to review code, supporting the product owners, and assisting other developers and software engineers in completing their tasks.

Created Test Plans, Test Cases and RTM reports.

Involve in developmental activities of User Stories.

Develop team technical strengths and improve weaknesses.

Liaising with team members, management, and clients to ensure projects are completed to standard.

When the scrum team is evaluating various options/solutions make the final decision on approach.

Respond to technical blockers raised by the team.

Primary liaison between MIDAS architecture team and the scrum team

Assist other developers and engineers with completing their tasks

Ensure technical solutions follow best practices and align with the MIDAS Architecture

Support the Product Owners in customer meetings by providing technical expertise

Peer reviews all code developed by the team

Approve code readiness for the next environment (including production ready)

oE.g. if the code is currently in development approve moving the code to test

Review new technical solutions prior to coding beginning

Review testing approach to ensure it meets best practices and adheres to MIDAS standards

Attend meetings with Product Owners on backlog grooming to ensure technical requirements are understood.

Meet with MIDAS architecture and other technical leads to maintain technical standards and best practices

Hands on experience in Power BI tools.

Used SQL queries to handle, store, modify and delete data and store data in an organized way. Run queries for validation and testing purposes.

Hands on experience in BI tools, for backend validation Azure DevOps, QuickSight, DataBricks with reporting.

Experience using Business Intelligence and Data Visualization tools for converting data from various data sources into interactive dashboards and analysis reports

Extensive experience in JIRA and Confluence for tracking and documenting.

Senior Business Analyst, American Home Energy Corporation, College Park, MD

05/2019- 09/2021

Analyzed, defined, and managed stakeholder needs and helped develop project plans and manage project scope.

Prepared Business Requirement Documents (BRD) and attended and conducted meetings and workshops to discuss and document high-level requirements.

Created workflow scenarios, designed new process flows, documented the business process, various business scenarios, and activities of the business from the conceptual to the procedural level.

Created and thorough Test plans and Test documentation for all phases of testing.

Created Process Flow Diagrams, Use Case Diagrams, and Class Diagrams using Microsoft Visio.

Performed GAP Analysis of system rules, system, system process flows, user administration, and requirements.

Ensured that all artifacts were complied with corporate SDLC policies and guidelines.

Worked closely with the stakeholders to analyze complex business processes and business requirements.

Worked closely with project manager, stakeholders, and business analysts to identify risk analysis.

Tracked defects and facilitated defect review meetings with team leads.

Maintained standard documentation to comply with CMMI Standards.

Attended weekly status meetings with development team, QA manager, and created notes for meeting-minutes.

Senior Business Analyst, Sungard Financial Systems - SunGard K-12 Education Software

03/2016 – 05/2019

Analyze system specifications, business requirements for full understanding of the project to comply with corporate rules and regulations.

Define, estimate and schedule business analysis work plan and tasks.

Conduct sprint planning based on new and backlogged requirements. Lead daily stand ups for update in the absence of the scrum master.

Gather requirements and prepare General System Design and Detailed System Design documents by interviewing Subject Matter Expert and End-Users

Conduct GAP Analysis to understand the deficiency of the existing application.

Work with the Project Manager in the development of weekly and monthly status reports

Assisted with testing efforts and created RTMs and test plans.

Involve in planning, prioritization, change management, and closeout of the project.

Assign tasks among development team: Monitored and tracked progress of projects following agile methodology.

Author Business Requirements Document with project team(s). Extracted, discussed, and refined business requirements from business users and SMEs as well as interface with business owners and SMEs to finalize Activity Diagrams.

Facilitate defect review meetings involving all stakeholders to review defects, identify severities, set priorities as per client requirements, and ensuring that accuracy and deadlines are met.

Facilitate meetings with customers to gather and document requirements and explore potential solutions.

Plan, design, and recommend business processes to improve and support business activities.

Capture quality attributes, external/internal constraints, and functional/non- functional requirements to prepare project related presentations and provide reports to management.

Suggest measures and recommendations to improve the current application performance.

Interact with clients, sponsors & SMEs to determine, document, & obtain signoffs on requirements.

Work with business teams to understand the requirements and needs of the potential customers and the target market.

Assist with project planning, requirements development, and change management activities.

Understands PMBOK standards, best practices terminologies and guidelines to ensure client demands are met.

Deloitte

Senior Consultant, US Department of Homeland Security - Homeland Security Information Network, Washington DC 03//2015 – 03//2016

Role: Sr. Requirements Lead

Lead Requirements support tasked to gather and document all requirements for the Homeland Security Information Network application.

Proficient in leading and managing a team of five Business Technology Analyst as part of a larger government IT Program.

Conducted Performance Evaluation for team members.

Conduct Bi-weekly touchpoints with team members to ensure deliverables are being met.

Provide resource re-allocation to adjust to project needs.

Reported directly to Executive Client Director and Project Manager with team 's status reports and priorities.

Operated as key liaison personnel for all client and stakeholder communications.

Responsible for owning task orders for multiple projects simultaneously in a fast-moving Agile Development methodology.

Conduct Backlog review meetings to assist clients with prioritizing requirements for upcoming releases.

Facilitate requirement gathering meetings and JAD sessions to document all client demands for upcoming releases.

Operate as a liaison for all stakeholders and developers.

Manage team members to work side by side with testers and developers during development sprint cycles to ensure there is a clear understanding about requirements.

Document clear, precise, and unambiguous user stories and acceptance criteria.

Document and present training demos for stakeholders on new and proposed functional changes to the application.

Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.

Proficient in developing Visio process Flows to articulate client demands of complicated systems.

Implemented an Application Lifecycle Management tool (JIRA) to assist the entire program in task management and Process flow.

Trained internal staff with how to use JIRA Task management tool while operating as in-house systems administrator.

Adept at leading by example, marshalling resources, and creating a professional atmosphere to accomplish objectives.

Extensive experience with SharePoint data storage.

Presented status reports at executive high level client meetings on a weekly basis.

Successfully coached different teams while extending the network to gain more clientele by emphasizing achievements and accomplishments as a head coach.

Senior Consultant, US Coast Guard, Washington DC

11/2014 - 02/2015

Role: PMO Lead

Primary PMO resource for all systems documentation and testing support.

Led the planning and requirements phases of key data initiatives.

Responsible for leading a team of four analysts.

Conducted Peer reviews and quality checks for team of analysts.

Established processes and procedures for gathering requirements and testing a detailed and data intensive Coast Guard Payroll System.

Trained end-users on defect life cycle and documentation of test cases.

Responsible for developing a project plan and providing status reports on progress of requirements intake, development status and testing process.

Ensured all client requirements were precisely gathered, understood, and communicated to the development team.

Actively coordinate, support, and facilitate senior level working groups on a regular weekly basis.

Coordinate across the US Coast Guard stakeholder groups to develop IT Strategy Maps depicting the way ahead for the Coast Guard IT portfolio.

Provided expertise in business case development, gap analysis, requirements gathering, and process mapping and methodology.

Senior Consultant, United States Postal Service, Washington, DC

11/2013- 80/2014

Role: Program Release Manager

Primary Point of Contact for IT Portfolio Manager to provide Cost and Procurement support to provide financial tracking and project updates for the overall client accounts.

Managed a team of six consultants to operate as PMO support.

Owned the entire CCB process. Coordinated and facilitated CCB meetings with stakeholders on a weekly basis.

Conducted peer review sessions and monthly feedback reports for junior staff.

Expert in Tracking and Managing the Requirements developed Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.

Emphasis on requirements gathering through research, formal-informal sessions, JRP sessions and JAD sessions with SMEs (subject matter experts), Teams, Stakeholders, and end users.

Showcased supreme ability to ask the right questions to ensure client demands were met.

Financial Program Management Subject Matter Expert responsible for IT procurement requests, financial budgeting, Cash Flow documentation; Statement of Work (SOW) creation; vendor-related technical reviews, and Rough Order of Magnitude (ROM) tracking and reporting for the overall portfolio.

Lead responsible for the Integrated Project Plan (IPP), monthly reports, and Tableau analytic updates for weekly status reporting to executive leadership.

Release Manager providing project control work stream duties within the Project Management Office (PMO), which include requirements management, defect management, Change Control processes, coordinating and facilitating meetings, project scheduling, data analytics, and executive reporting.

Systems Development Requirements Specialist, Xerox Inc. State of MD Dept. of Human Resources, Child Welfare application, Children's Electronic Social Service Information Exchange

05/2011-07/2013

Role:

Led client meetings to gather clear and precise requirements, proceeded to act as a liaison during all testing efforts with an end user capacity.

Fully grasp all requirements under test for MD' s Children Electronic Social Service Information Exchange (MD CHESSIE).

Strong experience with Scrum methodology and well versed in writing user stories.

Acquired a thorough understanding of Business rules with little training and showed an ability to 'Hit-the-Ground-Running'

Developed Design Specification Documents and provide feedback using the Deliverable Review Response Form for team members.

Fascinated requirement gathering meetings with Client and Stakeholders to provide input in gathering requirements.

Fascinated long JAD sessions to precisely gather functional and system requirements for high level stakeholders and Product Owners.

Promoted in-depth training for clients to ensure all requirement goals were met,

Perform User Acceptance Testing with detailed and in-depth scenarios in a complex Client server Application.

Successfully engages in multiple initiatives simultaneously.

Ran weekly Project Status Meetings with Development Team, PM, Director, QA Manager, and worked closely to define Test Scope, Gap Analysis, Risk, and Dependency.

Peer review test cases and test plans.

Participated in daily progress meeting to commU11icate detailed statuses of projects under test.

Worked closely with testers, business owners, developers and SMEs to assist in project completion to maintain deadlines.

Worked as liaison between the business units, technology teams and support teams.

Lead all level II UAT testing efforts.

Successfully had responsibilities of a lead, mentoring as many as 10 testers on a given project.

Design and develop thorough Test Scenarios, Test Cases for various Business Services/methods covering both positive and negative testing of requirements.

Utilizing all aspects of the testing tool IBM-Rational Quality Manager to document all test data.

Utilizing all aspect of the defect tracking tool Rational Team Concert to document and track defects and run queries to monitor progress reporting.

Utilizing all aspects of the Requirements tracking tool Requisite Pro to assure the test cases are assigned to the appropriate requirements under test.

Developed Test plans to support Regression testing efforts.

Developed manual test scripts for performing Regression testing.

Maintaining the scope of all projects when writing requirements reviewing test cases.

Worked with DBAs to run batch jobs in the application.

Technical Environment: RTC, RQM, SQL, DB2, SharePoint Windows

Sr. Software Test Analyst/Business Analyst, CACI Government Software Application Integration

12/2008 - 05/2011

Role:

Involved in gathering and analyzing the product requirements, functional specifications and software design documents and develop clear and concise test plans.

Work with Lead Business Analyst to develop concise, detailed user stories.

Interface with peers and management on test related topics including test plan creation, test setup/coordination and test execution.

Work closely with all the business as well as technology stakeholders to analyze complex business processes.

Design and develop Test Scenario/Test Cases for various Business Services/methods covering both positive and negative testing requirements.

Design and develop Test Scenarios and Test Cases based on Business requirements, technical specifications and writing user stories.

Attend weekly Project Status Meeting with Development Team, QA Manager, and worked closely to define Test Scope, Gap Analysis, Risk, and Dependency.

Conduct Smoke, GUI, Functional, Integration and Regression testing during the various phases of the Development.

Perform Functional and Integration testing of the application and prioritized test cases to meet project specific deadlines.

Perform Risk Analysis based on defect severity and priority.

Provide timely feedback to developers as bugs are found using Quality Center.

Create automated test scripts for functional testing using Quick Test Professional.

Involve in maintaining and uploading the QTP Scripts to Quality Center.

Extensive Knowledge in writing Test Scripts using VB Script in Quick Test Pro.

Enhance the test scripts through Check Points and Parameterization.

Create Data-Driven Tests and manually add data driven statements to test scripts.

Manage and execute the traceability matrix of requirements to test cases.

Perform ad hoc and exploratory testing beyond pre-existing test cases.

Report and verify bugs in Mercury Quality Center.

Participate in various meetings and discuss Enhancement and Modification requests.

Communicate with Application Developers, Project Manager, and other Team Members on Application testing status on an ongoing basis when necessary.

Write custom SQL queries for data validation on back-end database, Oracle.

Defects were tracked and reported in Quality Center.

Coordinate with development team for all the issues related to deployment and defect tracking.

Participate in defect review meetings with the team members and coordinate with project development team.

Provide support to the development team for functional requirement issues.

Use Quality Center for tracking documents and managing versions.

Gather and analyze tests logs, defects and implement final test summary reports.

Technical Environment: HP Quick Test Professional, Quality Center, Oracle, Toad, SQL, and Windows

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