Customer Service Agent

NARDIA CECILIA

804-***-**** ******.*******@*******.***

SUMMARY

Detail-oriented Clerical professional offering 6+ years of customer service, reception and

administrative experience. Proficient in Microsoft Office Suite and Google Docs, including report

generation, correspondence and basic accounting support. Proven history of interacting with

clients in a professional manner to foster strong rapport.

SKILLS

Data evaluation

Clerical support

Negotiation

Conflict mediation

Communicating with clients

Inbound and outbound calling

Document editing

Database entry

Billing and invoicing

Transcribing correspondence

EXPERIENCE

05/2023 to Current Customer Service Agent

Fenix Fort Lauderdale, FL

Maintained operations compliance with FAA, TSA and airport

regulations.

Helped customers with special needs to board and disembark from

aircraft.

Created and maintained flight and events logs, aircrew flying records

and records of incoming and outgoing flights.

Responded to emergent situations regarding flight operations or

medical issues to quickly identify concerns, provide support and

transport personnel and passengers away from critical scenes.

05/2022 to 05/2023 Lead Agent

Airport Terminal Services Inc Fort Lauderdale, FL

Terminal Lead Agent for Wetjet and Flare

Delivered fast, friendly and knowledgeable service for routine questions

and service complaints.

Coached, monitored and motivated new agents to boost performance

and enhance job knowledge.

Mitigated regulatory risks by obtaining documents, clearances,

certificates and approvals from local, state and federal agencies.

Built and maintained productive relationships with employees.

Answered multi-line telephone with polite tone of voice to provide

general information and answer inquiries.

03/2022 to 05/2022 Gate Service Agent

Menzies Aviation Fort Lauderdale, FL

Provided excellent service and attention to customers when

face-to-face or through phone conversations.

Juggled multiple projects and tasks to ensure high quality and timely

delivery.

Acquired detailed knowledge of services, promotions and events to

offer added value to travelers.

02/2015 to 03/2020 Hospitality Specialist

Hollywood Beach Tower Hollywood, FL

Recorded guest payments, verifying identification and credit card

information to prevent fraud.

Accurately completed shift reports detailing reservations, checkouts

and special requests.

Increased hotel and condominium loyalty through operational

improvements.

EDUCATION AND TRAINING

2014 Lisence: Personal Care

Medical Health And Training Services 3105 West Marshall Street, Richmond,

VA

Training for Personal Care Assistant.

High School Diploma

Indian Education Trust School Georgetown, Guyana

ADDITIONAL INFORMATION

Has been volunteering as secretary in family run business for 3+ years.

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