Customer Service High School
Resume:
Dieon's Resume pdf ****.p...
Dieon Devonish
Brooklyn, NY 11207 347-***-**** adzkeq@r.postjobfree.com
OBJECTIVE
Supportive with a strong commitment to customer service and extensive application engagement.
Enthusiastic and eager to contribute to team success through hard work, attention to detail, and
excellent organizational skills. Clear understanding of work-related training and administrative duties.
Professional who has excellent communication and multi-tasking skills. Motivated to learn, grow, and
excel in my position. Looking for a new job that involves providing people with business support
services.
EDUCATION — EXPERIENCE
Boys and Girls High School, May 2018 — Present
Brooklyn, New York ae a .
a ae ee Food Stamps Eligibility Specialist » Department of Social
Services - HRA SNAP
High school diploma
+ Determine and verify initial and on-going applicant/client eligibility
for SNAP benefits through client interviews
+ Instruct and advise applicants/participants on proper procedures
and appropriate forms to utilize
+ Receive and review documents submitted by
applicants/participants to ensure compliance with agency
guidelines and procedures in order to determine eligibility
+ Prepare eligibility forms through received data, verification of
accuracy, and review of authorization in order to initiate appropriate
service
+ Perform other duties as assigned
December 1999-May 2018
Medicaid Eligibility Specialiste Department of Social Services
+ Review Medicaid applications and renewals for consumers
applying for Medicaid
+ Review documentations for completeness and adequacy to make
the appropriate eligibility decision, using the applicable New York
City guidelines and procedures
+ Complete the required case action utilizing the Welfare
Management System (WMS) and various external program
applications, such as the Eligibility Data Image Transfer System
(EDITS) as well as the HRA One Viewer and complete the requisite
consumer notices, forms, and system updates
+ Determine whether additional documentation is required or
referral to an outside agency is necessary, to make an eligibility
decision
+ Consult with the unit's Supervisor, as needed, on overall problems
and complicated cases to ensure timely completion of work within
strictly enforced timeframes
KEY SKILLS — COMMUNICATIO
Application assessment
Invoice processing Provide clear and respectful support to clients regarding services.
Detailed-oriented Advocate for clients, ensuring they receive the appropriate
Excellent multi-tasker services. Receptive to feedback from peers and supervisors.
High-energy attitude
Applicant engagement
Contact this candidate