Case Manager Supervisor
Resume:
SHAWNELL MULLINS
BRONX NEW YORK, NY 10453
adzkdr@r.postjobfree.com
EXPERIENCE:
NYCHHC (New York City Health & Hospitals)
Metropolitan Hospital
Case Manager/ Behavioral Health Technician New York,NY
● Carried out individual outpatient/inpatient treatment plans prescribed by physicians.
● Monitored inpatients / outpatients on locked units to record observations.
● Ensured patients have a safe and supportive environment.
● D-escalated situations in which patients wish to harm themselves or others.
● AMAP certified (administration of medication)
● PMCS certified (safe restraint, OPWDD certified)
● Distributed healthy meals to patients on a daily basis.
● Provided safe restraint whenever necessary.
● Noted vital signs on a regular basis.
● Assisted with hygiene routines.
● Alerted medical professionals to intervene in emergencies.
● Performed intake / outtake assessments for the care team.
● Reviewed patient case histories to become familiar with goals.
● Engaged with patients to promote overall wellness.
● Became responsible for the care of 25 patients with various mental illnesses and/ or addiction while support and guidance on their road to recovery.
● Maintained regular communication with each patient's family members or caregiver, keeping them updated on progress and any changes in condition. 05/20 - 02/22
NYCHHC (New York City Health and Hospitals) City Wide, NYC Case Investigator / Public Health Advisor Level I
● Interviewed patients / Updated patients on results and status.
● Gathered demographic data on afflicted individuals and communities.
● Provided community education on masking and distancing protocols in NYC.
● Prepared reports of findings.
● Collaborated on policy initiatives within NYCHHC.
● Managed incoming / outgoing calls from the public on a nationwide call que.
● Provided referrals and set up appointments to HRA and other public and private social service agencies.
● Corresponded with all levels of hospital administration on a Covid19 related health reports.
● Evaluated and participated in surveying public health programs and resources.
● Successfully managed a 9 person team with director’s approval.
● Provided assistance to local and state governments in relation to infectious disease investigation and control.
10/17 - 03/20
Adapt Community Network
Habilitation Specialist Bronx, NY
● Assisted and implementation of personal goals to enhance and maintain the optimum skill level of each individual. Ensured goals contributed to independence, individuality, productivity, and community inclusion.
● Assessed, evaluated and documented the effectiveness of goals.
● Developed community trips and recreational activities.
● Communicated with the individuals' families, other day programs and community providers to follow up on the effectiveness and progress of goals, behaviors and interactions both at residence and day programs.
● Supervised and trained staff and overseeing group treatment goals for mentally challenged individuals.
● Surveyed participants' intellectual, motivational, and adaptive living skills.
● Ensured confidentiality and maintained HIPAA rules concerning all departments relating information.
● Followed ups on issues relating to service delivery and individual choice.
● Documented training in the assessment techniques and behavioral support plan development.
● Helped individuals prepare for their transition to the next levels of independent living .
● Participated in parent and clinical conferences.
● Assisted during admissions, discharges and/or transfers of individuals.
● Assisted clinical and administrators team in carrying out treatment procedures including, but not limited to restraining individuals.
● Assisted in maintaining an inventory of individual clothing and personal effects on a routine basis in order to ensure that individuals are properly clothed.
● Reported any sign or symptoms of illness or adverse medication reaction to the site supervisor in order to implement an appropriate plan of action.
● Assisted in the resolution of crisis management and reports all incidents, both verbally and in writing to the program director.
● Dispensed prescribed medication to clients as scheduled.
● Maintained all professional licensing during employment. 11/16 – 09/17
Unithreecorp LLC
Housing Specialist / Case Manager liaison / Licensed CNA Staten Island, NY
● Managed tenants’ files for recertification.
● Recertified tenants and issued new leases.
● Updated clients on rent hikes and payments.
● Entered all checks and money orders on tenant’s ledgers.
● Maintained tenant calendars for verification of SSN and immigration status.
● Updated tenant’s files for new move ins/outs and transfers.
● Handled tenant complaints with office and maintenance.
● Tactfully handled confrontations and stressful interactions with the public.
● Maintained rapport with state agencies to help tenants with obtaining OSHA 10/30 license, high school diplomas and high school equivalency certificates.
● Assisted tenants with HRA ( Social Services) SNAP and medicaid applications.
● Set up appointments for tenants to acquire FEPS, SYEPS and Link vouchers. 01/16 – 10/16
Superior Group / EZ Pass
Customer Service Representative Staten Island, NY
● Handled incoming calls and inquiries from customers.
● Discussed sales and promotional deals with customers.
● Solved customer disputes via computer and mail services.
● Explained new products and services to customers.
● Discussed products offered and ensured customer satisfaction.
● Completed supporting paperwork and data entry as required.
● Created and maintained service reports.
● Visited other Staten Island locations to load and unload EzPass devices. 01/15 – 12/15
UAU Cornerstone South Beach Staten Island, NY
Administrator
● Used content management systems to update websites.
● Liaised with staff in other departments for external contacts.
● Ordered stationery and equipment.
● Sorted and distributed mail.
● Supervised junior staff.
● Helped with arranging in house and out house events.
● Inputted budgeting data in Excel spreadsheets.
● Booked rooms and arranged staff conferences.
● Assisted the Director/Instructors with academic tutoring, administering tests, and grading.
● Worked alongside the Director and other staff members with outreach and recruiting efforts.
● Helped plan age appropriate activities and/or events (under supervision of BOE and DYCD).
● Instructed participants on rules and regulations.
● Monitored participant’s behaviors and reported to the Director.
● Accompanied the Director, staff, and/or participants on various trips/outings/events. 11/14 – 01/15
Standard Insurance Co. Westchester, NY
Disability Examiner / Driver
● Contacted physicians, hospitals and other sources.
● Prepared written reports of all contacts to ensure legality of documentation.
● Provided expert testimony and/or representation in hearings and appeals.
● Conducted field visits to gather supplemental information, if necessary.
● Grants provisional disability awards (Issued monetary supplements).
● Assessed applicants’ rehabilitation potential and made appropriate referrals for services.
● Visited clients when necessary.
09/12 – 09/14
United Bank of Switzerland New York, NY
Depository Trust Company Consultant / Admin Asst.
● Reconciled international and domestic shares and cash on client accounts.
● Bought and sold stock on an open cage system.
● Found missing client stock and cash within specified time limit.
● Checked transactions for necessary legal requirements.
● Researched and resolved processing problems.
● Prepared monthly reports to ensure DTC reject numbers decreased.
● Knowledge of stock transfer procedures and SEC regulations.
● Handled all stock rejects to be escheated domestically.
● Gave accurate responses to shareholders and brokers.
● Planned regular interdepartmental meetings to troubleshoot organizational problems.
● Worked closely with the Vice President to record progress reports and evaluations of employee productivity.
09/96 – 07/12
New York Police Department New York, NY
P.C.T. 911 Operator / Dispatcher
● Accepted hundreds of emergency calls per hour
● Used a technical switchboard calling computer exclusive to N.Y.P.D.
● Also worked directly with E.M.T units, N.Y.F.D and N.Y.C.T.A.
● Assisted in 09/2011 Evacuation Process of Twin Towers EDUCATION:
Berkeley College
Bachelors of Science (EGD. 06/07/2025)
Major: Criminal Justice New York, NY
AAS in Paralegal Studies /Associate in Applied Science Behavioral Health Technician (certified 04/22)
Certified Nursing Assistant / Home Health Aide and Personal Care Aide Volunteer administrator at InMotion, INC ( Domestic Violence Victims) CPR Certified 07/30/2022, BLS Certified 09/22
Medical Medicine Administration Certified
OPWDD /ACS Clearance
SKILLS: MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Word Perfect and Internet Applications. Type 45 WPM
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