Talent Acquisition Customer Service

MARIA CHRISTINE DIPAOLO

SENIOR BUSINESS CONSULTANT

*************@*****.*** • https://www.linkedin.com/in/maria-dipaolo-b05194144/ • 267-***-**** Dynamic professional with 8+ years of interdisciplinary experience in business consulting, account management, supervision, writing and editing, quality assurance, customer service and satisfaction, and employee training and onboarding. Creative thought leader with a mastery of creating custom business solutions, building client relationships, working cross functionally with teams and stakeholders, and maintaining professionalism while delivering quality work. Extremely adaptable and self-starting. Recognized for unwavering work ethic, punctuality, productivity, and accountability. RELEVANT PROFESSIONAL EXPERIENCE

Modern Woodmen of America / Greater Philadelphia, PA LISENCED LIFE AND HEALTH INSURANCE AGENT June 2023 – Present

• Generate leads through various channels such as referrals, cold calls, and networking events

• Conduct comprehensive insurance needs assessments for clients to determine suitable coverage options

• Explain policy features, benefits, and premiums to clients, ensuring they understand their options

• Customize insurance plans to meet the unique needs and budgets of individual clients

• Provide exceptional customer service, addressing client inquiries, and resolving issues promptly

• Maintain accurate client records and policy documentation, ensuring compliance with regulatory requirements

• Stay updated on industry trends, product changes, and regulatory updates to offer informed advice to clients

• Collaborate with underwriters to expedite policy issuance and ensure a smooth application process Noble Point / Philadelphia, PA

TALENT ACQUISITION MANAGER / SENIOR BUSINESS CONSULTANT / ACCOUNT MANAGER March 2021- July 2023

• Brought on as first hire of startup and assisted in building company values and culture

• Supported the development of current team

• Hire, train, manage, and mentor individuals

• Managed 2-3 client accounts concurrently including but not limited to: all correspondence, scheduling, weekly meetings and reports, and account maintenance

• Lead new talent acquisition and full life cycle recruitment processes for all clients

• Developed a good understanding of client companies, their industry, what they do, and their work culture and environment

• Headhunted by identifying and approaching suitable candidates who may already be in work

• Briefed candidates about the responsibilities, salary, and benefits of the job

• Assisted in recruiting for both salaried and contract roles by messaging prospective employees on LinkedIn and through email

• Screened candidates via phone and video calls from both internal applications through Greenhouse or other ATS systems and external prospects

• Maintained accountability for the entire recruitment process as defined by the client

• Wrote and edited job descriptions, postings, and other necessary documents for clients Goldstein and DiPaolo, Certified Public Accountants / Huntingdon Valley, PA OFFICE MANAGER February 2010 – April 2023 (Seasonal)

• Processed and maintained files for client’s tax returns

• Prepared clients’ bank deposits, reconciliations, and billing

• Posted journal entries in QuickBooks for clients and posted payroll tax data to quarterly payroll tax forms

• Handled administrative functions including maintaining the postage meter, answering phones, and preparing letters RAF Consulting / Horsham, PA

CONSULTANT/WRITER/COPY EDITOR/QUALITY ASSURANCE May 2012 – May 2017

• Researched various IT topics and prepared documentation and findings to assist in the development of client software

• Copyedited articles subsequently posted on company blog and assisted in developing the company’s social media consulting practice

• Wrote articles, blogs, and how-to instruction lists for company website

• Performed quality assurance testing on developed systems FlockU / King of Prussia, PA

STAFF WRITER (FREELANCE) February 2017 – October 2019

• Contributed original blog articles to FlockU’s college-based website and used CMS to submit and publish pieces

• Stayed up to date on current topics and wrote educational and entertaining articles personalized for college students

• Utilized all forms of social media in order to advertise and promote the articles from the website Access Services, Inc. / Fort Washington, PA

SUPPORT STAFF March 2015- July 2015

• Provided direct care to adults with special needs and worked with individuals to set and accomplish personal goals

• Assisted and encouraged individuals to become active members of the community

• Escorted individuals to and from transportation and between appointments and activities in a safe manner

• Assisted individuals with bill pay, balancing checkbook, organization, house cleaning, exercise activities, etc. SERVICE PROJECTS

A Woman’s Place Non-Profit Organization / Doylestown, PA VOLUNTEER DOMESTIC VIOLENCE ADVOCATE May 2014 – May 2017

• 6 hours of C.O.R.E. Training for Community Outreach Response Education

• 60 hours of Direct Training for Domestic Violence Advocacy

• 3 hours observing court proceedings for domestic violence cases

• Answered domestic violence hotline calls and co-facilitated community teen writing group Dragonfly Forest / West Chester, PA

VOLUNTEER AFTER SCHOOL SUPERVISOR Fall Semester 2013

• Worked with school aged children with autism and joined activities to make children feel more comfortable

• Made lesson plans for activities each week and helped with games, crafts, and activities SOFTWARE/TECHNOLOGY PROFICIENCIES

WordPress, Salesforce, Greenhouse, Crelate, Trello, Excel, Word, PowerPoint, and other Microsoft applications, QuickBooks, Lacerte Tax, Photoshop, Micros Computer System

LICENSES

Accident and Health, Life and Fixed Annuities – Pennsylvania July 21, 2023 EDUCATION

West Chester University

Master of Arts in English, Creative Writing May 2020 Bachelor of Arts in Psychology December 2014

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