linda sims

customer service

Syracuse, NY *****

fudgesims46@gmail.co315-800-3151

Authorized to work in the US for any employer

Work Experience

Customer service representative

Suburban Propane - Syracuse, NY

October 2021 to February 2022

I was responsible for answering high call volume of incoming and out going calls,processing credit card and check payments for customers who requested propane or fuel oil deliveries.I also assist customers if there was gas leaks or hazardous situations that involve gas or fuel oil. I also handle emergency services for furnace and fireplaces . My job was to assure the customers of there deliveries in a timely manner and to assure them that we care about they safety of staying warm during the winter months,also for companies like restaurants and forklifts that uses propane and fuel oil. Customer Services Representative

CPS Recruitment - Syracuse, NY

February 2018 to April 2020

I worked at a high call volume center for Medicaid transportation for 2 1/2 years.My position as a Customer service representative. I set up medicaid transportation for customers doctors appointments for the New York City areas.I have compassion for my callers and try to assist them to the best of my ability Also, I am very efficient and handle my calls and customers in a pleasant, timely and professional manner.

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls filer

Onondaga county courthouse - Syracuse, NY

September 2018 to February 2019

My job description was to file court papers in alphabetical order by last names, also I would put order of protections orders in envelopes and file them in alphabetical order in client files to be sent out to victims. Receptionist/Secretary

Peace corp - Syracuse NY

January 2017 to February 2018

My job description was a receptionist and secretary. My duties was to answer phone calls and take messages.I would assist customers with their paper work as well as housing and national grid papers when they come into the center. I also would file paper work in alphabetical order. During the summer I would assist in summer camp activities as far as scheduling activities for the children,also prepare meals and help with clothing for families in need.

• Greeted visitors and guests as they entered

Education

High school diploma in general studies

Topeka High school - Topeka, KS

May 1985 to June 1988

High school diploma in General Studies

Topeka Kansas high school - Topeka, KS

January 1985 to May 1988

Skills

• Individual / Group Counseling

• Case Management

• Group Therapy

• Social Work

• Call Center

• Customer Service

• Customer Support

• CSR

• Sales

• Live Chat

• Computer skills

• Data entry

• Microsoft Excel

• Recruiting

• Microsoft Office

• Technical support

• Typing

• Communication skills

• Computer literacy

• Time management

• Organizational skills

Additional Information

I attended onondoga community college for 3 years studying substances abuse counseling,social work,and psycology. I also worked in customer service call center for 2 1/2 years answering repetative calls at a high call volume to assist customers with scheduling medicial transportation to and from doctors appointments

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