Taylor Ferguson

Indianapolis, IN *****

adzkbn@r.postjobfree.com

+1-317-***-****

I am an experienced, hard-working, and reliable employee, who has acquired many skills in my seven plus years of my professional career, which has been geared towards customer service, sales, data entry, and telecommunications. Also, I am personable, dependable and responsible. In my early career, I worked in retail, hospitality, and gained customer service, sales/retails, home security technology.I am pivoting my career path with each opportunity given to me, so I am adaptable, observant, quick learner, and team player and a highly motivated individual, who enjoys helping people. In recent times, I have developed skills on high oral and written communications. I am proficient in typing, retaining positivity in high volume positions. I have the ability to prioritize each job opportunity in my work- life balance, and work with efficiency.I have dedication to customer service representation and am motivated customer satisfaction and contribute to company success. Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

ASI Signage Innovations - Indianapolis, IN

July 2022 to Present

● • Answer inbound calls from property clients

● • Direct clients to correct department

● Collecting Data, such as cost and totals of products used in a project, then inputting into system

● Scanning, printing and copying paperwork given by project managers

● Navigate through systems to ensure clients have proper information to help communication with business is running smoothly

● • Order office supplies as need and/or organize front desk to standards

● • Advise clients about open projects

● • Schedule sign installments

● Handling mailing and distribute it

● Process pick up orders

Unemployment Customer Service Representative

KeyBank - Indianapolis, IN

January 2021 to Present

● Enter and record necessary data and interactions with customers to ensure quality and compliance with security measures

● Communicate and proactively escalate any customer problems, questions and/or compliments

● Build knowledge of customer process flow and identify key area where problems are arising

● Ensure the confidentiality of customer information is secure and handled with caution • Respond to customers quickly and efficiently in regards to their questions or concerns Call Center Representative

Premium

March 2019 to December 2020

CNO Financial Group

Provide callers information regarding life insurance policies using dual monitors Processing bill maintenance to resolve existing problems Process payments over phone/update payment information Review legal documents

Logging in data into system from conversations from all policyholders Collecting and entering updated data from clients

Navigate through various systems for billing information Advise payment history of policy for premium payments/loan repayments Establish payment plans if necessary and convenient for customer Find resolutions for existing clients are experiencing Advise customer of the details of existing policies/ policy details pertaining to billing Update demographics for customer account

Alarm Dispatch Operator

Central Security & Communication

June 2018 to March 2019

• Responsible for communicating company policy and procedures to customers as it applies to work situations

• Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues

• Provides quality service to increase customer satisfaction

• Maintain individual performance relative to inbound phone answer rates, customer satisfaction and quality standards

• Responsible for making scheduling adjustments to subscribers open/close and holiday schedules • Responsible for prioritizing workload as alarm and call activity changes

• Performs all other duties and projects as assigned Customer Service (AS A GREETER)

Meijer

November 2016 to August 2018

• Help customers select products that best fit their personal needs

• Educate customers on product and service offerings

• Balance the needs of multiple customers simultaneously in fast-paced retail environment • Build customers confidence by actively listening to their concerns and giving appropriate feedback Cashier, Sales Associate

Finish Line

September 2016 to August 2017

• Processed all sales transactions accurately and in a timely fashion

• Cleaned and straightened work area

• Assessed customer needs and responded to questions

• Provided courteous service at all times

• Bagged merchandise by the following procedures

Overnight Stocker

Wal-Mart

June 2016 to August 2016

• Provided immediate assistance to customers

• Organized items in visually appealing manner

• Created attractive displays for customers consumption

• Maintained area visibly clean for management standards Server/Waitress

Woodstock Country Club

April 2016 to June 2016

• Positioned and arranged items on tables for guests for special events

• Provided quick and efficient service while serving three-course meals

• Cleared items from tables

• Remained at service for guests for their comfort and satisfaction Skills & Specialization

Customer Service, Time Management, Customer Facing, Management Activities Or Functions, Satisfaction, Dispatch, Adjustments, Channel Management, Hotel And Hospitality, Security Education

Bachelor's degree in General Studies for nursing

Ivy Tech Community College - Indianapolis, IN

June 2022 to Present

Associate's Degree in Criminal Justice

Ivy tech Community College

August 2018 to December 2019

High School Diploma in General Studies

Pike High School

August 2012 to May 2016

Skills

• Time Management

• Retail Sales

• Problem Resolution

• Adaptable

• Typing

• Microsoft Word

• Data Entry

• Security

• Serving Experience

•ComputerSkills/literacy

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