Marcelo Silva Fonseca

Brazilian, ** years old, married, two children.

Address: **** ********* ***. #**, *** Arbor city - Michigan. Zip code: 48108 Phone numbers: +1-734-***-**** (mobile)

E-mail: adzkbl@r.postjobfree.com

Engineer Quality Six Sigma – Green Belt Continuous Improvement

Process Auditor

EDUCATION

Bachelor’s Degree in Production Engineering - Max Planck University of Indaiatuba city, Brazil

(2014).

Quality Control Analysis Technician (SENAI/ITU-SP). Course with emphasis on tools such as: Kaizen, Brainstorming, PDCA Cycle, Flowchart, Stratification, Pareto’s Chart, Cause and Effect Diagram, Control Chart, Histogram, and 5S Methodology. (2012).

Knowledge of Statistical Process Control, Kanban, Just-in-time, FMEA, ISO 9001, ISO 14001, OHSAS 18001 and Solid works.

SAP System, SharePoint, and proficient user of MS Office.

Business Communication and Negotiation.

Internal Auditor ISO 9001/2015.

Excel Advanced.

Green Belt course at University of Campinas - Brazil (Unicamp).

Proficiency language: Advanced English level (writing, speaking, and listening) QUALIFICATIONS SUMMARY

Customer Quality Engineer

• Ensure that the products meet quality requirements.

• Coordinate with Quality team to discuss and resolve product quality issues raised by customers.

• Update customers in a timely fashion regarding the status of quality issues or any requests.

• Inform quality management team regarding customer feedback and expectations on product’s quality.

• Prepare and update all necessary quality reports as required by customers.

• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.

• Prepare and maintain product quality documentation based on ISO specifications.

• Develop product quality processes based on ISO standards.

• Manage and coordinate ISO audits.

• Work with Quality Managers to improve quality management system based on audit results.

• Address customer issues in a timely manner to ensure customer satisfaction. Quality Inspector

• Responsible for management pre-treatment (Titration Process) in the coating process.

• Inspection parts and correction actions when required.

• Continuous improvement process.

Procurement / Supplier Development

• Understanding the purposes of the organization, defining strategies in accordance with the needs of the business.

• Through the verification of performance indicators, it monitors purchases, evaluates suppliers, and provides feedback in search of a more accurate alignment with partners.

• Contribution to improving quality and standardization, bringing agility to supplier processes.

• Strategically, it analyzes and understands the data generated in the system, bringing more clarity, objectivity, and assistance in making the best decisions. Supplier Quality Engineer

• Experience in developing new suppliers, performing audits for approval of suppliers and managing actions with the multifunctional team, whenever the supplier does not fully meet the requirements and standards of the customer, especially in special processes such as welding, painting.

• Experience in managing quality of suppliers based on Q-PPM metrics, with the aim of guaranteeing product quality and promoting continuous process improvement.

• Strong experience in new product development, with Core tools application, such as APQP, PPAP, FEMEA, MSA and CEP.

• Experience in quality tools such as MASP-8D, Ishikawa, 5W2H to attending nonconformities at both plant and supplier, performing to identify the root cause, and implementing actions.

• Participation in product improvement and processes from supplier related to field failures, performing root cause studies, collecting evidence, analyzing data, and implementing and presenting corrective actions to the global quality team.

Sales and Application Engineer

• Responsible for the Technical Management of the Project for the Construction of a new Sewage Treatment Station in Ibirite/MG, considered to be the most advanced in Latin America, and worth BRL 135 million.

• Project for the Construction of a new Sewage Treatment Station in Cataguases/MG, worth BRL 28 million.

• Participation in development projects, defining the scope of the work on the field; supply and installation of hydro-mechanical equipment used for directing and controlling the flow from the sewage treatment stations.

• Offering operation and maintenance training for the workers responsible for running the station. Mechanical projects analyst

• Responsible for the technical analysis of projects and the preparation of proposals for the segments of irrigation and water/sewage treatment.

• Customer Technical support after sales.

Mechanical designer

• Responsible for the application of structural materials in conformity with the project’s requirements, project detailing, document organization, product coding via system and execution of industrial processes.

• Experience in industrial valves casting process.

• Experience in industrial valves forging process.

• Experience in machining process, assembly and performance and pressure tests. CAREER HISTORY

Brugola OEB USA Industriale Inc. (United State) Jun. /2023 – Currently Position: Customer Quality Engineer.

Coordinate with Quality team to discuss and resolve product quality issues raised by customers.

Continuous improvement process.

Inform quality management team regarding customer feedback and expectations on product’s quality.

Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.

Address customer issues in a timely manner to ensure customer satisfaction.

PTI Quality Containment Solution (United State) Mar. /2023 – Jun/2023 Position: Quality Inspector

Responsible for management pre-treatment (Titration Process).

Inspection parts and correction actions when required.

Continuous improvement process.

CNH Industrial Group (Brazil) jun./2021 – dec./2023 Position: Procurement

Definition of strategies in accordance with business needs.

Supplier management by analyzing performance indicators, monitoring purchases, evaluating suppliers, providing feedback in search of a more accurate alignment with partners.

Contribution to quality improvement and process standardization at suppliers.

Understanding and interpreting the data generated in the system, bringing more clarity, objectivity, and assistance in making the best decisions.

John Deere - Hitachi Construction of Machinery (Brazil) dec./2016 - nov./2020 Position: Quality Engineer

Development of new products (PDP), as main function.

Responsible for the development of supplier quality and process audits according to specifications.

Participation in cost reduction and product improvement projects, based on field failures and focus on customer expectations.

Responsible for investigating product quality problems, investigating root causes and managing corrective actions.

AVK Valves Brazil (Brazil) nov./2013 - Jan/2016

Position: Sales and Applications Engineer. Reporting to the Commercial Manager.

Responsible for managing key accounts and prospecting new customers.

Consulting services provided to major customers. Position: Mechanical Project Analyst

Technician responsible for Projects as well as the preparation of proposals in the segments of irrigation and water/sewage treatment.

Technical support after sales.

Position: Intern

Analysis of projects and preparation of proposals in the water treatment, sewage, and irrigation segments.

Support and execution of valve inspections with the customer.

Prest-Usi Equipment and Services Sales (Brazil) feb. /2013 – oct./2013 Position: Mechanical designer

Detailing of technical design.

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