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Call Center Management

Location:
New Delhi, Delhi, India
Salary:
60000
Posted:
September 08, 2023

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Resume:

SOUMEN DATTA

Senior Management Professional

+91-836******* adzkbi@r.postjobfree.com Delhi, India

Strategic professional offering nearly 28 years of multi-functional experience in General Administration & Management, Campus & Facility Management, HR Operations, Office Administration, Academic Administration and Staff Management; proficiency in conceptualizing & implementing effective ideas, solutions & strategies which adds value to organization through inspiring leadership, rich experience & innovation excellence

Core Competencies

Education

MBA (HR) from Sikkim Manipal University

in 2012

B.B.A from Annamalai University in 2010

Certificate Course on Business

Management from Amity University

IT Skills

MS Office, ERP and Internet Operations

Profile Summary

An established professional currently assigned as Director (Admin) at Sri Sharada Institute of Indian Management Research, Vasant Kunj, New Delhi with Pay Scale of Rs 608000/- per annum; supporting high-level executives and management or entire departments

Comprehensive understanding about principles and techniques of Administrative Management including organization, documentation, record keeping, planning, staffing, training, fleet management, record keeping, correspondence and reporting

Competent in managing a wide spectrum of general administrative activities including material procurement, vendor development, housekeeping, budgetary control, back- office operations and outsourcing annual service contracts

Spearheaded a range of functions, Administration & Establishment, Coordination with Academic Activities, Conduct of Examinations, Developmental aspects, Estate Management, Cross-Functional Coordination, & Faculty Affairs

Highly resourceful in identifying, developing and negotiating with vendors for the procurement of necessary items, supplies and material for the smooth running of operations of the organization

Experience in managing operations with excellence in driving continuous & process improvement, conducting continuous discussion with business leaders

Skilled in managing day-to-day general correspondences along with management of proper & accurate records of incoming/ outgoing communications and confidential files

Excellence in the areas of Finance, Accounts Operations, Audits, Internal Control System, Fund Management, MIS Reporting, and Statutory Compliance with planning and organizational skills

Acted as a strategic business partner to general and upper management; provided guidance on how to best drive employee engagement and productivity while limiting legal risk exposure through strong knowledge of employment law

Administered the entire recruitment process from sourcing till joining, gathering and organizing information on staffing requirements as per HOD’s consent and providing support in manpower recruiting within time limit

Successfully erecting 105 feet flag mast in the campus premises. Successfully implementing ERP in the system and phasing out manual way of working and thereby creating a paperless campus in the year 2017.

Installation of New Fire Fighting system entire campus.

Took up leading role to get the Institute recognition as Scientific and Industrial Organization under scheme of National Centre of Excellence for Research and Development, Ministry of Science and Technology – Government of India. Career Timeline

Sergeant--Administration

Department

Feb’94-Feb’14 with The Indian Air

force

Director-Admin. (Administration, HR

Functions, Estate, Liaison &

Coordination)

Since Jul’14 with Sri Sharada Institute

of Indian Management, New Delhi

People & Staff Management

Inventory Control

Cash & Fund Management

Management

Process Improvement

Contract Management/ Negotiations

HR Operations

Budget & Resource Management

Liaison & Internal Communication

Reporting & Documentation

Vendor/Contract Management

Office Management

Estate Maintenance

General & Academic Administration

Work Experience

Director-Admin. (Administration, HR Functions, Estate, Liaison & Coordination) Since Jul’14 with Sri Sharada Institute of Indian Management Research, New Delhi Growth Path: Executive Secretary Deputy Director-Admin. Director-Admin. Highlights:

Executed lease agreement with Tenants like Cement Manufacturers Association, AVLON Infosys Pvt. Ltd., EBRO India Pvt. Ltd., International Tractors Ltd. (Sonalika) and ensured provision of required facilities for daily operations

Made logistic arrangements for Foundation Day, Graduation Ceremony, Traditional Day & Pujas at Institution Temple, FDPS, Placements, Conference, Governing Body Meetings, Academic Senate Meetings, Faculty Selection Interviews, Industrial Visits and such other events

Coordinated with Johnson Private Limited for maintenance of lifts and applied operations certificates for lift from concerned Government Authority

Recruited ministerial, contingency staff and drivers in co-ordination with HR department following proper procedures

Performed periodical shuffling of ministerial and contingency staff across the departments/sections, in coordination with HoDs/ Sections-in-Charge

Formulated various policies so as to make the entire gamut go in a uniform and desired manner, e.g., Disciplinary Policies for employee, students, and employee/students’ welfare policy, Leave Policies for Academicians and Administrative Staffs & students, S.O.P. (Standard Operating Procedure)

Supervised Centre for Social Responsibility Council “Uttaran- student run welfare organization” as Secretary

Conferred with:

o Best Official Award- Sri SIIM Foundation for the year 2017-18 o Best Employee Award- Sri SIIM Foundation for the year 2015-16 Role Across The Career

Spearheading complete academics, discipline, general administration, documentation, record keeping, security and overall development of the infrastructure with an innovative bent of vision and aligned with future goals

Assisting the Office of Registrar in the day-to-day administrative functions of the Institution, and in developing & enforcing policies, procedure & systems, which ensure productive and efficient operations

Preparing, reviewing & executing lease agreement for rent, contract agreement/document for Canteen Operations, Security Services, General Maintenance, supply of private vehicles by Travel agencies, booking of Air Tickets for official tour purpose as required

Leading the transport operations with the assistance of Transport-in-charge and ensures provision of convenient, safe and hassle-free transport to the students and staff as per the Institution policy and in conformance with RTA rules; monitoring fuel efficiency of vehicles

Reviewing, auditing & inspecting institution’s facilities such as Installations, Office Equipment Like Class Room, Staff Room, Washrooms, Electrical Installations, RO Plants, Borewells, Furniture, Campus Green Cover, Transport Vehicles, Telephones, Photo Copiers, Fax Machines, Air Conditioners, Computers, Printers, Cash Counting Machine, CCTV Cameras, Water Collars; ensuring the facility is well-maintained, safe and fully functional

Preparing capital & operating budgets for Administration Department, exercises budgetary control so as to regulate expenditure to the levels of provision in the approved budget

Managing and helping in admission process of students for all programme

Acting as a Primary Point of Contact and liaised with Public, Officials of AICTE, State Government Department, Police Station, other entities for administrative information about the Institution

Coordinating:

o Response to legal notices, filling of petitions and liaisons with advocates representing the Institution o Disposition/resolution of individual problems and disputes involving students, staff, faculty or members of the general public as they arise

Identifying training needs of office staff and organizing staff development programmers

Monitoring & controlling repair & maintenance expenses towards vehicles, furniture, sanitary, fittings, and plumbing works

Maintaining inventory of office equipment & furniture, identifying them with unique assets numbers, coordinating annual verification of the assists

Preparing confidential & sensitive documents; coordinating office management activities; determining & managing matters of top priority

Managing administration & ensuring efficient conduct of the educational program of the college and for integrating the plans of the college with those of the university

Organizing meetings with various bodies and committees of the institute like General Body, Board of Governors, Finance Committee, Senate, Research Board and Examination Committee

Allocating space to departments, divisions, and centers within the college based on research needs and academic program priorities

Providing direction, resources, and oversight to help ensure the compliance of safety & environmental programs in accordance with federal, state, and local regulations and university and sponsoring agency policies & procedures

Securing appropriate funding from State, Federal, corporate and private sources; ensuring active & productive annual giving programs in cooperation/collaboration with registered university Previous Experience

Sergeant-Administration Department

Feb’94-Feb’14 with The Indian Air force

Highlights:

Led Induction, Training, Performance Management & Welfare of Personnel, Upkeep/Maintenance of records of Personnel, Career Planning, Disciplinary matters and Hygiene of men including their families

Ensured strong drive for optimum utilization of 3Ms of the Management (Men, Machine & Material) Office Automation & Management and interaction with Civil/Govt. authorities

Applied Extensive HR, Administrative & Supervisory expertise and independently steered Office Administration, Manpower Management, Accounting and Maintenance of Stores and ensured office is neat and stocked with necessary tools for functionality

Provided strong orientation to manage & supervise Subordinates, to Educate & motivate them and develop their skills by imparting in- service training for overall growth of the organization

Organized various Conferences/Meetings (including Slide Preparation/Show), tracked their progress and executed the decision

Coordinated with H.O officials for requirement of Vendor’s renewal / Contractors Agreements

Worked actively to induct young minds into Indian Air Force

Dealt with legal cases pertaining to Disability Pension

Received an “Appreciation” by Commanding Officer, 8 Airmen Selection Centre, Tambaram, Chennai Personal Details

Date of Birth: 10th June 1974

Languages Known: English Hindi & Bengali

Address: Shantiniketan Apartment, Flat No: H3/76-B, 3rd Floor, Mahavir Enclave, Bengali Colony, New Delhi 110 045



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