Customer Service Store Manager

VICTORIA adzkaz@r.postjobfree.com (***) BEJARANO ***-1447 Hialeah, FL 33014

Summary

Proactive professional store manager with 22+ years of experience and a proven knowledge of inventory control, merchandising, and retail sales. Aiming to leverage my skills to successfully fill the role at your company. Skills

Administrative Management

Business Leadership

Finance and Accounting Oversight

Store Organization

Goals and Performance

Money Handling

Experience

08/2022 - Current

Limonada

Hialeah, FL

Store Manager

Oversaw inventory management through cycle counts, audits and shrinkage control. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Trained and mentored associates to teach daily tasks and procedures. Managed inventory tracking and physical inventory counts to minimize loss. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Evaluated store performance and incorporated feedback to implement improvement plans. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Established store tactics and strategies to achieve operational performance and sales goals. 08/2000 - 05/2022

T.J. Maxx

Miami, FL

Merchandise Manager

Prepared staff work schedules and assigned specific duties. Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency

Organized and guided activities such as sales promotions requiring coordination with other department managers

Planned store layouts or designed displays.

Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members Created consistent work schedules to maintain employee satisfaction and lower labor costs Drove time and task management initiatives, optimizing customer service Communicated performance issues to develop performance improvement plans Set example for employees by demonstrating customer service and selling skills Instilled high standards of compliance by holding teams accountable. Aided in setting standards of team performance to reach company objectives. Education and Training

07/1986

Pinar Del Rio

Bachelor of Science in Licentiate in National Economic Planning UNIVERSIDAD DE PINAR DEL RIO HERMANO SAINZ

References

BejaranoLimonada

JEAN VELEZ, Store Manager, T.J. Maxx

305-***-**** - adzkaz@r.postjobfree.com - Previous Store Manager LETICIA ABELLA, Key Carrier, T.J. Maxx

786-***-**** - adzkaz@r.postjobfree.com - Co-worker ALEX GONZALEZ, Assistant Store Manager, T.J. Maxx

786-***-**** - adzkaz@r.postjobfree.com - Previous Co-worker Languages

English Spanish

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