PHILLIP ROBLES

*** **** *** ********* **, ***** 954-***-****

adzkaw@r.postjobfree.com

Adaptable Front Desk Agent dedicated to providing first-rate attention to guest needs.

Seeking entry-level opportunities to expand skills while facilitating company growth.

Over 20+ years in diplomatic customer service, professional experience in

defining and analyzing customer requests to resolve issues. I'm an experienced leader

with strong relationship-building skills. Over 20+ in management and supervisory

experience.

EXPERIENCE

APRIL2021 - SEPT,2023

FRONT DESK AGENT, HOUSEKEEPING INSPECTOR,

HOUSEKEEPING,TRAINER

LEGACY VACATION RESORTS

Welcome patrons to front desk and engaged in friendly conversations while conducting

check-in process

Answered phones to request, question, and resolved guest complaints or concern.

Train new Agents according to company policies and procedures

Inspect completed work upon housekeeper finish cleaning, Attention to detail and

perform all other duties that is required

• Clean rooms upon guest check out and perform cleaning duties refurnished all the

amenities in unit.

JUNE 2020 – APRIL 2021

SUPERVISOR, BURGER KING

Work with employees to develop good working relationship and high morale while

performing administrative duties as it relates to the production process

Assist in motivating the crew in the production line as well front counter

Print out daily task for the day and line ups for crew, also perform bank deposit on daily,

daily inventory count and orders

Train new employees on procedures and policy

JUNE 2019-NOVEMBER 2020

HOUSEKEEPING, NAVY GATEWAY INN SUITE

Upon checkout clean room, wipe all counters, bathroom and change linens.

Returned rooms to occupant-ready for future guests

Maintained and organized cleaning supplies and restock cart, stored carts in assigned

location and fully stock for next business day.

02/2008-04/2018

HUMAN RESOURCES SPECALIST & TRUCK DRIVER, NATIONAL GUARD

Answer phones and assist other soldier with their files on updating them for review

board or personal copies

Maintain human resources records in order and file.

Loaded and unloaded vehicle safely for transport to destination.

Training on varies maneuver

Conduct Vehicle inspection before and after every trip

Logged usage of fuel and driving hours to maintain current data Acting

Squad leader

EDUCATION

DECEMBER 2008

HUMAN RESOURCES SPECALIST, ADJUTANT GENERAL SCHOOL

ARMY ACHIEVEMENT AWARD

JUNE 1990

DIPLOMA, MORRIS HIGH SCHOOL

SKILLS

Staff training and development

Opening and closing procedures

Excellent customer service skill

Amazing time management skills

Staff scheduling

POS

knowledge

Strong supervisory, teambuilding, and

Leadership skills, with the ability to coach

and mentor others

ACTIVITIES

Auxiliary Police Officer

Assistant Scout Master

Harlem Youth Marines Cadet SECOND LT Speak,

write English and Speak Spanish

2

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