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Quality Manager Management

Location:
Port Harcourt, Rivers, Nigeria
Posted:
September 08, 2023

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Resume:

Saipem Classification - General Use

Ufuoma Jennifer Esegine

Address: *, ***** ******, ***** ******, Off St

Michael, Rumueme, Port Harcourt, Rivers State.

Telephone: +234 805*******, +234 806-***-****

Email: adzka9@r.postjobfree.com

Professional profile

A dedicated, committed and results driven Safety professional, with a wealth of transferable skills in Service Quality and a strong focus on Occupational Health, Safety, Environmental and Quality management. Highly adaptable and flexible with strong leadership skills, adept at prioritizing tasks and ensuring the highest levels of efficiency without compromising quality. An honest, hardworking, and trustworthy professional with a positive learning attitude that enjoys being part of a healthy work environment that appreciates skills and offers avenues for both professional and personal growth.

Education

PGD

HND

Occupational Health, Safety & Environment

University Of Port Harcourt, Rivers State, Nigeria Safety Engineering (Upper Credit)

Petroleum Training Institute, Delta State, Nigeria 2021

2003

OND Industrial Safety & Environmental Engineering (Lower Credit) Petroleum Training Institute, Delta State, Nigeria 2001

Professional Qualifications

• NEBOSH IGC

• BOSIET

• Lead Auditor, ISO 9001 Quality Management System (QMS) (IRCA)

• Lead Auditor, ISO 45001:2018 Occupational Health and Safety Management System (IRCA)

• Certified Six Sigma Green Belt (PECB)

• Certified Quality Engineer Training (American Society for Quality ASQ)

• Project Management Professional Training

• Virtual Audit Skills Certification (American Society for Quality)

• Permit to Work Course (Chevron Nigeria Limited)

• Fire Warden

• Accident Investigation

• Journey Management

• HSE Competence Development Training (HSE Supervision)

• Designated First Aider Course (Nigerian Red Cross Society)

• Kaizen Training

Career summary

Aug 2019 till Date Quality Systems Engineer

Saipem, Port Harcourt

• Develop and manage the Company Quality Management System in compliance with applicable Quality Policies, Standards and existing procedures

• Provided support to other departments for analyzing, defining and improving operating Processes in order to implement an effective Quality System

• Liaise with the Quality System Certification Body and other regulatory bodies for ISO9001 certification activities

• Provide assistance to the Purchasing Management regarding Supplier and Sub-contractor pre-qualification, qualification and quality audit activities

Saipem Classification - General Use

• Planned and executed internal Quality System Audits

• Provide assistance to the Sales Management regarding Client qualification activities

• Guarantee conformity of the Company Documentation System (Manuals, Procedures, Work Instructions) in line with ISO9001 Standard

• Support Company Quality Manager in his duties

• Support owners in the definition of their process objectives, in monitoring their activity and in promoting continuous improvement

• Train Company functions and new resources in quality matters

• Analyze data coming from projects and processes (Customer Satisfaction-CS, Non-Conformity-NC, complaints and lessons learned, etc.)

• Issue and manage Corrective Action Request (CAR) and Preventive Action Request (PAR) Sept 2016 – Dec 2018 QUALITY MANAGER(QA/QC)

EMVAL Nigeria Limited

• Ensured that processes needed for the Quality Management System (QMS) are established, implemented and maintained

• Reported to top management on the performance of the QMS and any need for Improvement

• Ensured the promotion of awareness of customer requirements throughout the Organization

• Liaised with the external assessment body on all matters related to the external accreditation process

• Ensured that a document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS.

• Ensured that records are established and maintained to provide evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records.

• Ensured that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the QMS.

• Ensured that Quality Objectives are set by top management for measuring the performance of the QMS and that these are regularly reviewed.

• Ensured that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities. Provide update training as necessary.

• Ensured that all suppliers used by the organization are selected, evaluated and reevaluated and that records of this assessment are maintained.

• Ensured that top management undertakes periodic but regular assessments of customer satisfaction and that consequent improvements are identified and implemented.

• Ensured that an internal audit program is adopted to verify that the QMS conforms to planned arrangements, QMS arrangements and is effectively implemented and maintained. Ensure that appropriate action is taken when this is not the case.

• Analyzed data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources.

• Co-ordinated continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed

2013 –Sept

2016

SUPERVISOR FIELD SERVICE QUALITY

EMVAL Nigeria Limited, Nigeria

• Monitored adherence to processes and procedures and reporting non compliances to the Operations Manager and General Manager Operations/Chief Operating Officer

• Led investigations for any overall customer feedback score below 3. Compiling the report of such investigation and sending same to management.

• Identified training needs of field personnel and working with Human Resource department to schedule the needed trainings. Keeping records of all trainings attended by employees.

• Ensured proper documentation of all work processes for easy reference.

• Identified ways of improving Job efficiency so as to reduce costs that may accrue from cost of poor-quality jobs

Saipem Classification - General Use

• Prepared and carried out safety presentations during monthly safety meetings

• Collated customer feedback from operations department, recording the scores in a spreadsheet and generating charts that clearly indicate the trends in a customer feedback and cascading to top management on a monthly basis.

• Collated and documented field reports from operations. Extract operating time (OT) information and non- productive time (NPT) information and recording them in a spreadsheet for analysis. Report to Management on a monthly basis the total operating time, total NPT and calculated operating efficiency (OE) for the month. Making trended charts of these parameters annually.

• Provided guidance to operations team and educate them on the processes and procedures they must follow in the course of their work based on company’s operating standard and procedures.

• Documented any revenues lost due to company’s inability to mobilize for any job as well as revenue lost as a result of NPT and document them as “cost of poor quality” and including same in monthly SQ report to Management.

• Tracked and reported KPIs such as Operating time (OT), Non-productive time (NPT), Operating efficiency

(OE), Customer Feedback (CF), and Cost of poor quality (COPQ) on a monthly basis.

• Conducted management field visits to well locations with departmental heads and supervisors. Sending reports of such visits and tracking close out items identified during management field visits

• Carried out QMS audits and follow-up audits; QMS awareness sessions and monitoring the company’s QMS system to ensure compliance at all levels.

• Coordinated monthly technical meetings, assigning lecture topics to personnel from every department to ensure presentations are carried out during the technical meetings.

• Ensured Company tagging system for equipment and tools is strictly adhered to.

• Liaised with other departmental heads on issue bordering on Service Quality and company Quality Management System.

2010-2012 SENIOR QHSSE OFFICER

EMVAL Nigeria Limited

• Liaised with government agencies and clients on Safety, Health and Environment related matters.

• Liaised with community representatives and clients on community related matters and obtaining Freedom to Operate (FTOs) in communities for field operations.

• Identified training needs of employees and communicating same to top management for appropriate measures to be taken.

• Carried out awareness trainings on all company’s safety programs for employees and contractors.

• Drove the process for ISO 9001:2008 certification and carrying out audits of all contractors and third-party installations working for EMVAL on a periodical basis to ensure best Practices for HSE.

• Participated in all top management field visits and inspections and ensuring reports are sent to all parties involved and ensuring that all non-conformities are closed out before target dates. Carrying out inspections and audits on office buildings and workshop, company barges and speed boats on a monthly basis or as at when required.

• Ensured and monitored all company firefighting equipment to ensure they are good working order and duly certified as at when due.

• Managed Company annual HSE award scheme

• Carried out regular fire drills to test personnel (both field and base) preparedness in case of fire emergencies. HSE presentations on firefighting, operation of firefighting equipment etc

• Participated in accident investigations alongside top management (RTA, LTI, Equipment Damage, oil spills etc)

• Tracked, collated and maintained records and statistics of accidents and incidents and reporting to top management

• Tracked Behaviour Based Safety programs, tracking of all incident reports and ensuring outstanding issues are addressed and closed out.

• Monitored and ensured all IVMS installations in vehicles are functional and downloaded as at when necessary

• Managed all journeys on both land and swamp (offshore) and drawing up security plans with clients for land and swamp operations.

• Supervised and monitored all field HSE personnel and field related Health, Safety and Environment. 2005-2010 SAFETY OFFICER

Fanod Nigeria Limited, Nigeria

• Conducted tool box talks prior to commencement of contracts.

• Supervised drainage system construction in NNPC, Warri.

• Issued personal protective equipment to personnel prior to contract mobilization. Saipem Classification - General Use

• Ensured personnel compliance to wearing appropriate PPEs at all times while carrying out job tasks.

• Drew up annual HSE plan of the company and reviewing it as at when required.

• Procurement of safety gadgets on behalf of the company. 2004-2005 MECHANIC WORKSHOP ATTENDANT

Ministry of Works &Transport, Imo state, Nigeria

(NYSC POSITION)

• Introduced and maintained a filing system for the mechanical workshop.

• Helped supervised jobs during the construction of the new secretariat in Owerri.

• Generally attended to issues concerning the mechanical workshop. 2001-2002 SAFETY ASSISTANT (INTERNSHIP)

Schlumberger (Ana Drill)

• Issued PPEs to third parties’ contractors during execution of contracts in the company base.

• Inspected fire extinguishers and first aid boxes on a regular basis.

• Followed up the staff training schedule of personnel.

• Writing safety reports, organized monthly safety meetings, gave safety lectures during safety meetings and followed up on drivers IVMS.

Personal details

Key I.T. Skills: MS Office, email and internet applications References are available on request



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