Stephanie Minnich

**** ******* ****** *** **** Charlotte, NC 28205 adzk9u@r.postjobfree.com 704-***-****

Goal: Seeking a creative leadership position focusing on enterprise operations/process, product management, and/or UX Design.

Summary: 20+ years of combined experience in product, project, and program management, UX Design, user research, information architecture, communications management, system analysis, and enterprise digital process and operations. Additionally, possessing a proven track record to meet user expectations and inspire creative and technically sound solutions across all digital platforms.

Online Portfolio: https://stephanieminnich.wixsite.com/sminnichportfolio

PROFESSIONAL SKILLS

Product Management

Product scope, capabilities & features, roadmaps, epics, user stories, and acceptance criteria, backlog prioritization and voice of the customer

UX Design & Information Architecture

Creative user-centered interfaces across all operating systems that are delightful, easy to use, user centric and adhere to brand values and standards.

Technical Skills

Sketch, Figma, Airtable, Adobe Creative Suite, InVision, UserTesting.com, UserZoom, Google Analytics, SharePoint, Confluence, JIRA,

UX Design Leadership

UX Design team oversight to include Design Thinking, best practices, design systems, user research, recruiting, managing, mentoring & coaching

Design Thinking

Workshops and other research methods to deliver journey and consumer maps, personas, MVPs, and other deliverables to understand the full scope of user needs

Methodologies

Agile, Scaled Agile, and Waterfall development methodologies, product, project, and program management.

Design Program Manager Granite Solutions Groupe Consultant at TIAA June 2023 – September 2023

Designed SharePoint sites for Advice UX Strategy, Design Office Hub, and UX Center of Excellence.

Conducted program and project management for Retirement Accumulator Solutions tool in partnership with and support of designers and content strategist.

Documented product goals, objectives, epic hypothesis statement, problems to be solved, KPIs, and functional requirements.

Conducted daily standups with the product design team.

Created project plan and conducted capacity planning.

Documented Epic, design tasks, and tracked tasks in Jira Kanban board.

Created UX Process and ceremonies for consideration with leadership.

Managed consulting squad logistics to include weekly status reporting, observations/recommendations, and team resources in confluence.

Created a Design Thinking resources page in confluence to assist in facilitating workshops.

Created senior executive slides in support of town halls.

Supported the consulting squads and assigned project teams to address needs and assist in removing blockers.

Principal Design Program Manager VistaPrint February 2022 – March 2023

Developed strong relationships with peer groups and key stakeholders to partner across processes and systems.

Continually improved UX Design teams, by developing strategies and implementing portfolio strategies.

Supported the use of tools and applications along with functional specifications and configurations.

Supported the design of robust cross-functional processes to support strategic planning.

Led planning, resourcing, process, communication, across projects for product and UX Design initiatives.

Partnered with business leads to execute on business priorities.

Partnered with product design teams to design and implement mobile and web experiences.

Streamlined communication on design project status and initiative progress for all stakeholder levels across the organization.

Senior Product Manager/Portfolio/UX Manager Consultant at Novant Heath July 2020 – November 2020

Collaborated with business stakeholders to define problem statements utilizing Epic Hypothesis Statements.

Managed and prioritized product portfolio backlogs.

Documented capabilities, features, epics, user stories and acceptance criteria utilizing ServiceNow

Created site maps, UX designs, and wireframes.

Collaborated with engineers and architects to determine technical approach based on product requirements.

Created portfolio roadmaps per business unit for Power BI and Tableau capability and feature needs.

Defined and managed ServiceNow process for development lifecycle to include taxonomy, reports, and overall structure.

Prioritized the backlog and participated in agile ceremonies to include sprint planning, grooming, and demo reviews.

Senior Product Manager Anthem, Inc October 2017 to February 2020

Acted as voice of the customer.

Collaborated with business stakeholders to define product scope, planning, and marketing throughout the product lifecycle.

Defined product vision and customer requirements through capabilities and features.

Managed multiple product portfolios and created/managed product roadmaps.

Documented epics, user stories, and acceptance criteria in JIRA.

Prioritized the backlog and participated in agile ceremonies to include sprint planning, grooming, and demo reviews.

Collaborated with UX designers, content strategists, and developers to create product scope, prototypes, and design comps.

Collaborated with engineers and architects to determine technical approach for product requirements.

Coordinated and participated in usability studies to inform and enhance the product based on user feedback.

Utilized user feedback through online surveys and key metrics to inform enhancements to the product using Foresee.

UX Design Director Primerica May 2016 to October 2017

Managed, inspired, and coached a team of Senior UX/UI Designers and Senior Frontend Design Developers.

Provided UX thought leadership to the UX team and across the Field Technology organization,

Directed impactful and usable experiences across mobile app, mobile web, and web.

Determined product strategy through journey mapping, personas, and user types.

Collaborated with direct report UX/UI Designers and Frontend Design Developers to refine UX processes and best practices.

Championed the UX discipline in an agile environment working closely with cross functional teams and stakeholders.

Synthesized business objectives, user research, and metrics to enhance product experience.

Participated in moderated and unmoderated remote usability studies across all products.

Created a dynamic team environment by fostering collaboration, creativity, experimentation, and ownership of work.

Created and evolved design systems, best practices, and brand standards.

Governed and managed design systems using Angular 2 and Ionic 3 frameworks.

Conducted performance reviews, facilitate mentoring, and provide learning opportunities for the UX Team.

User Research Manager Autotrader May 2015 to May 2016

Managed team of three (3) User Research Analysts to deliver quantitative and qualitative research for digital experiences.

Conducted, analyzed, and reported user research studies, including usability testing (moderated and unmoderated).

Conducted field studies, focus groups, heuristic evaluates, benchmarking, and competitive assessments.

Directed and managed user research projects to include screeners, discussion guides, and the analysis and reporting of studies.

Translated user needs, behaviors, attitudes, and motivations into clear insights, actionable recommendations.

Built collaborative relationships as trusted advisor to the UX, Product, and Development teams to identify research topics.

Identified opportunities to further improve the user experience across all products (web and mobile).

Conducted performance reviews, facilitated mentoring, and provided learning opportunities for the User Research Team.

Lead UX Manager eCommerce Consultant at AT&T November 2014 to May 2015

Collaborated with leadership, cross functional teams, and business stakeholders to conceptualize product features.

Defined product strategic plans, benefits, and rationale for product enhancements to monetize and deliver value.

Evaluated customer satisfaction results, competitive analysis, and assessed marketing trends to drive key product decisions.

Utilized reporting and metrics to further define, inform product success, drive traffic, and implement enhancements.

Prepared and presented executive level briefings of product objectives, capabilities, project status, and key benefits.

Gathered detailed business and functional requirements to create epics and user stories in JIRA.

Managed vendor relationships to include Request for Proposal (RFP), vendor evaluation/selection, Statements of Work (SOWs), and Master Service Agreements (MSAs).

Managed 3rd party vendors to create desktop, mobile, television, radio, and newspaper digital presence.

Product Manager Consultant at CNN December 2013 to November 2014

Partnered closely with senior executives and product team to manage ongoing product enhancements.

Collaborated with diverse set of technical and non-technical stakeholders on Agile teams.

Documented Epics, User Stories, and Tasks, and prioritized product backlogs using JIRA.

Leveraged feedback, analytics, system data, and user research to validate assumptions and recommend enhancements.

Translated product concepts into product deliverables.

Collaborated with UX Teams to design and conduct user research to inform new products, product enhancements, and designs.

Created low, mid, and high-fidelity wireframes and other design deliverables to support dev ops teams.

Collaborated with stakeholders to define the product business vision, strategy, and scope.

Conducted benchmark studies to understand the competition to drive product results.

Proposed alternative solutions and identified gaps in product objectives.

Collaborated with third party design agencies to create working prototypes.

Product Operations Manager WebMD November 2011 to December 2013

Created product, business, and functional requirements across web and mobile platforms to meet market needs.

Collaborated with UX design and developers to create comps and prototypes.

Led new product scoping exercises to inform cost and delivery readiness.

Optimized products using online metrics data, industry best practices, benchmarking, market analysis and usability studies.

Collaborated with senior leaders to strategize web and mobile solutions and create product roadmaps.

Provided oversight of initial product launches to assess, revise and document workflow and process needs.

Partnered with executive leadership to conceptualize product features and components.

Collaborated with Metrics & Analytics teams to inform product needs and enhancements.

Created and maintained the product backlog in JIRA for both Desktop and iPad.

Managed vendor relationships to include Request for Proposal (RFP), vendor evaluation/selection, Statements of Work (SOWs), and Master Service Agreements (MSAa).

UX/UI Manager First Data December 2010 to December 2011

Managed on-shore and off-shore team of UX/UI Designers and Frontend developers.

Created low, mid, and high-fidelity wireframes design comps using OmniGraffle, Visio, and Photoshop.

Organized complex volumes of information/content into simple, useful, and usable for multiple platforms/experiences.

Applied Information Architecture best practices to user experience design comps, wireframes, and prototypes.

Managed designers, developers, and agencies to digital user experiences across mobile and web.

Created process flows, user flows, journey maps, and sitemaps.

Managed, developed, and maintained departmental websites.

Conducted performance reviews, mentored, and provided learning opportunities for the UX Teams.

PROMOTION: UX/UI Manager The Coca-Cola Company November 1996 to December 2010

Developed project plans, determined resource/time requirements, and project goals & objectives.

Managed projects through all phases of design, development, testing and implementation.

Designed information architecture, layout, navigation, and content in low, mid, and high-fidelity wireframes and prototypes.

Created and disseminated UX Design communications to stakeholders and leadership.

Collaborated with SMEs and team members to gather and implement project requirements.

Developed and managed design and content for domestic and global websites and intranet portals.

Collaborated strategic and creative portal direction with team members.

Developed, updated, and maintained site wide and custom style sheets using html.

Conducted qualitative and quantitative research using live moderated and unmoderated remoted methodologies.

PROMOTION: Communications Manager The Coca-Cola Company October 1996 – November 2010

Managed a team of five (5) content strategists and designers to meet enterprise-wide communication/content needs.

Developed communications strategies to support business objectives with key audiences.

Created and directed communications materials (e.g., websites, posters, speeches, brochures, reports, news releases).

Partnered with portal team, graphics and marketing departments to create content and designs.

Partnered with creative agencies to develop brochures, posters, presentations, internet sites as appropriate.

Collaborated with senior executives, HR and other departments to develop and deliver organization communication needs.

Created and implemented communications strategies, change management strategies, communication strategies in support of process and departmental and organizational changes.

PROMOTION: iCoke Communications Manager The Coca-Cola Company October 1997– November 2010

Implemented global iCoke communication strategies for leadership, vendors, agencies, project team, IT, and marketing.

Prepared executive summaries, project summaries, web statistic dashboards and key learnings.

Designed, developed, and managed internal websites and team rooms.

Developed PowerPoint presentations, Q&A and talking points for management for internal/external delivery.

Developed implementation guides and vendor/agency on-boarding tools using Word and Lotus Notes QuickPlace.

Designed and distributed iCoke communications via internet/intranet, Lotus Notes, QuickPlace, e-mail, and newsletters.

Developed market metrics, scorecards and dashboards using WebTrends, customized web tracking databases and excel.

Partnered with Training Management to develop training documentation and any new or updated procedural requirements.

EDUCATION

University of Georgia

Athens, Georgia

Baccalaureate Degree in Art Education (BSED)

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